Toyota of Greenville

Not a "Worry Free Exprience" I have finally had enough with Toyota of Greenville (ToG) and decided to write a review. In order to get the facts out, seem less boring, and get to I have finally had enough with Toyota of Greenville (ToG) and decided to write a review. In order to get the facts out, seem less boring, and get to the point, I will list out the problems in chronological order. Far from ToG slogan of "Worry Free Experience." 1. I was having trouble with my previously great experience purchase ToG vehicle and the service department taking over 3 different times to fix the same simple problem with that vehicle so I decided to just upgrade and buy a new vehicle. (They finally stopped sending me service experience surveys since I was apparently hurting their rating with my constant bad reviews) 2. I left a message for the "Exchange Manager" James Durham on two different times to contact me but I never heard back from him. He must be really busy. (on a funny side note, when you go to his web page "toyotaofgreenville.com/vehicle-exchange" and click on the bottom "new inventory" link, it takes you to Greenville Toyota in NORTH Carolina. I even pointed this out to someone during my horrible experience here and it is still there some 3 months later!) Plus they have too many pop ups. 3. I then sent an email to the internet manager since James would not talk to me about trying to buy a new car and Steve Jenkins emailed me back. Then apparently I was put on ignore since my follow up emails with questions went to his "spam filter" as he later stated. Why is buying a new car so difficult. 4. Since I received no response back I drove to ToG and was put in touch with Josh Reeise since Steve was unavailable. This visit was a complete waste of my time and was the typical car salesman back and forth, and "what will it take to get the deal done", hit the customer with an outrageous price and beat them up attitude. Josh is a terrible and typical sales person. AVOID him please! (More on this later) So I leave mad and angry, but of course typical tell you anything you want to hear salesman Josh doesn't care. 5. I use a friend at another local dealership that put me in touch with Dexter Moore at ToG since I wanted to buy a new car and knew exactly what I wanted. I told him what I wanted, I knew exactly what that was still, and he then called me a few days later when he had it on the lot. 6. My wife and I go to the dealership to look at this new car and Dexter was very helpful but unfortunately put me back working with the typical tell you anything you want to hear salesman Josh even after I asked not to deal with him. The only problem with the car initially was that there was a pin stripe on it that I wanted removed. Typical tel you anything you want to hear salesman Josh said, "it would be no problem" and reassured me that it was a "tape" style and not painted on stripe and it COULD be removed. I knew this was another typical tell you anything you want to hear salesman Josh response to get me to buy the car. I don't sale cars and I knew it was painted on versus a sticker. 7. Then after my wife threatened to walk when Dexter wanted to play the back and forth numbers haggling game, he finally gave us some numbers for our trade and the new car we decided to go forward. We asked them to complete the buying process as quickly as possible but it still took use THREE HOURS to get out of there. 8. Now the typical tell you anything you want to hear salesman Josh" comes back and says the pin stripe is painted on and they cannot get it off. I knew it was painted on already and wanted them to get it off but typical tell you anything you want to hear salesman Josh insisted now that it could not come off. (Amateur me figured out how to remove it in 5 minutes on Youtube when the professionals could not do it at all. Pathetic service!) When typical tell you anything you want to hear salesman Josh told me it was painted on and could not be removed he actually says, and I quote, "I've never seen a painted on pin stripe." Really? Really typical tell you anything you want to hear salesman Josh? 9. I finally got to get into the finance manager's office, Marlone Woodmore and this was actually the best experience at ToG, for now. It was quick, easy and he did not pressure me to much into buying other items I did not need. THREE HOURS later I am finally about ready to leave. 10. I then went over the vehicle before I left and found a chip in the hood in the front and wanted it fixed. Typical tell you anything you want to hear salesman Josh agreed that it would be fixed. 11. The sale is now over but I still had a few issues to fix on a BRAND NEW car and I will now explain those and my far from "Worry Free Experience." 12. I have programmed a lot of Home Link systems in my life but I was not able to program this one no matter how hard I tried or what I did. I went back to ToG, spoke with Steve Jenkins again and he did a few of the exact same things in my car to the Home Link that I had done and told me he fixed it and to leave! Of course I go home, it still does not work so I call Home Link and spend about 3.5-4 hours no the phone with them on a couple of different times, email them several times, and I still cannot get this thing to work. Home Link advised me on two different occasions that the system in the car was broken and i need to take it back to the dealership and have them replace it under warranty. Remember, this is a BRAND NEW car that I am having to sped hours to get fixed. 13. I set up an appointment with ToG through typical tell you anything you want to hear salesman Josh to get this Home Link and chip fixed. Typical tell you anything you want to hear salesman Josh even calls out Jay Torres to get a manager to "OK" the chip repair before it is repaired. Soon typical tell you anything you want to hear salesman Josh calls me and tells me the chip cannot be repaired the way they originally though and therefore they were going to have to repaint the hood of my BRAND NEW car. I agree to this and he says he will send the car over NOW to have the Home Link repaired and this would get fixed quickly since the painting was going to have to take days now and my BRAND NEW car had to wait till they could "get to it" even though I had an appointment that day to bring the car in for that chip repair. This was well before lunch. Then the more I thought about it the more I did not want the metallic colored hood repainted so I called to get my car back. Since typical tell you anything you want to hear salesman Josh would not call me back so I could tell them not to paint the hood, I go to ToG after 5pm that day to just pick up my BRAND NEW car that was already in the shop, had an appointment to be fixed but still had to wait till "they could get to it." Upon arrival I was beyond mad to find out that the Home Link had not even been looked at because they needed my garage remote to work on it. I asked why one of the 5 remotes just for the service bays couldn't be used and became very upset with no explanation and just asked for my car back. Typical tell you anything you want to hear salesman Josh did not even care that I was so angry and just let me leave mad and upset. He had his money and the sale was over so of course he did not care how I felt. I finally just got on the internet and spent hours reading forums and asking questions and figured out how to fix it myself. 14. After saying all that I was not going to write a review about my experience but after I pulled a credit report on myself and found a few things I did not understand that were on there from the day we bought the car, I decided to finally write this review to warns others. Especially to warn people about typical tell you anything you want to hear salesman Josh. Since I did not know what these items were on the report and the bank wanted an explanation, I had to call and find out. I tried twice to contact Marlon Woodmore and left messages but he his apparently now to busy to return my phone calls since the sale is now completed. I finally contacted my original car dealer referral friend and he helped me figure out what the items on the credit report were about and what I should do to resolve them from when I used ToG to buy my car. Thanks for reading this and remember this if nothing else, there are other close Toyota dealerships out there that will probably give you better service during and after the sale. If you can, use a buying service like Costco or American Express to cut out all the haggling and make the buying process a lot simpler and easier. One last thing. 15. Dear ToG, I have had some joy out of this experience. I have posted bad reviews and even better, told my friends on social media. I know it is working because I have had 2 close friends actually call and personally ask me about my experience and who they should talk to if they go to ToG. Thankfully I talked one out of going to ToG and they bought a car at another dealership. The other I don't think ended up buying a car anywhere. (Finally, I do not expect ToG to respond to this review since they have not responded to hardly anything else I have asked for.) More

Ripped off my mother-in-law. Shame on you! My mother-in-law brought her 2009 Toyota Scion in to the service department on Friday 26SEP14 to get a check engine light checked out. The dealership My mother-in-law brought her 2009 Toyota Scion in to the service department on Friday 26SEP14 to get a check engine light checked out. The dealership charged $95 for a diagnostic fee and told her that they didn't know exactly what the problem was, but they recommended replacing the knockout sensor. The repair was quoted at $600. I felt that the price was too high, so I had her take her vehicle to a mechanic out in town. After a quick VISUAL inspection, the mechanic saw the problem. There were some mangled wires that needed to be replaced. He fixed the problem for $250. It had nothing to do with a knockout sensor. Since Toyota didn't even bother to give the car a reasonable look during their diagnostic, my mother in law felt a little burned about paying $95. She explained the situation to the dealership and asked for her money back. They refused. Toyota could have easily spotted this issue if they were doing their due diligence, however, they chose to charge the routine $95 and not even provide a thorough diagnostic. I would not trust these amateurs to pout air in my tires. OH! That reminds me. They also falsely told my mother-in-law that she had a hole in one of her tires and that the patch would cost $60! It turns out that the tire just needed some air. Not that Toyota would know because they didn't even bother to inflate the tire to see if it was leaking. They let her leave the dealership with a partially deflated tire, putting her in jeopardy of a blowout. Not only did they charge $95 and provide no service of any kind, they blatantly disregarded the safety of my family. I cannot abide by this level of irresponsibility. Shame on you Toyota of Greenville. READ BELOW FOR UPDATE!!! More

My wife and I were shopping for a new prius and Toyota of Greenville was one of the many dealerships we were in contact with. I wanted a black prius with dark gray interior. After going back and forth with Greenville was one of the many dealerships we were in contact with. I wanted a black prius with dark gray interior. After going back and forth with many dealers, Toyota of Greenville offered us a good price on this car. We drove in on a Friday evening planning to buy the car. When we arrived and were shown the car it was a black prius with light gray interior. The salesman then told us it doesn't come with dark gray interior unless you upgrade to leather. I knew he was wrong (I saw one two night ago at the Anderson dealer) so I made him go and get the brochure. While he was getting the brochure we found a dark gray prius with dark gray interior in their lot. The brochure showed he was wrong. (We didn't appreciate driving 30 minutes into Greenville because the salesman knows less about the cars he is selling than I do, but that isn't the main complaint I have.) At this point we said we need to continue shopping and he asked us to wait because he could get us the car we wanted. After waiting a few minutes he came out and asked us to come inside where his sales manager (the floor sales manager) was waiting for us. This is where it goes really downhill. First he tries to convince us to buy the dark gray car though he won't match the price he offered on the black one he ended up not having. He then said if we want the black prius with light fabric they offer a fabric protection plan, though he doesn't know how much it costs. We said we want to shop around to see what other dealers have. The sales manager said he could check right there on the computer to see what was available. After a couple of minutes he said he'd actually look in his office and bring us a print out of what was available. About 5 minutes later he comes back and tells us there is only one black prius with dark gray interior in all of north and south carolina and it is $8,000 more than what they are offering. I am somewhat surprised since we saw one the other night in Anderson that was $3,000 more (without negotiating) and this was not the one he was showing us. We said we'd think about it and left. Within 5 minutes I found the one in Anderson on my phone, one in Asheville for less money, and several more around North and South Carolina. I highly doubt his ability to search toyotas online is not up to what my phone can do, so the only conclusion I can come to is he flat out lied to our faces trying to make a sale. We ended up going to Asheville to get the car (GREAT experience there). I now hesitate to even take my car to Greenville for service (even though it is local) because if the sales manager will lie to my face I can't say I feel confident the service department won't engage in the same practices. More

I have been coming to the service department of Toyota of Greenville for very many years. I have always received prompt, polite and competence service. Many times I have been serviced by Sherwood Channel Greenville for very many years. I have always received prompt, polite and competence service. Many times I have been serviced by Sherwood Channel and he is the perfect and most competent technician. The other technicians at Toyota of Greenville are also very excellent technicians. Toyota of Greenville in my opinion rates among the very best for service. Clarence D. Whitmire More

They were very quick to make the repairs. They provided a shuttle for me to take me to work. They were very friendly and honest. shuttle for me to take me to work. They were very friendly and honest. More

I enjoyed working with Kerry while researching and test driving the Toyota Highlanders. Not only was he patient and kind with my decision making, but he also had a great since of humor. Driving the distanc driving the Toyota Highlanders. Not only was he patient and kind with my decision making, but he also had a great since of humor. Driving the distance to Toyota of Greenville was worth it verse staying at the local dealership in town. Locally the dealer seemed pushy, more expensive, and had a LOT less Highlanders/vehicles on their lot than that of Greenville. Would recommend and will go back when I purchase my next vehicle. More

After looking at many cars, Corey Dye did exactly what he said he was going to do. Take care of us, and make sure that we will have a unique car buying experience. This guy was SUPER comfortable to talk to said he was going to do. Take care of us, and make sure that we will have a unique car buying experience. This guy was SUPER comfortable to talk to. He listened to everything we had to say, and took action on all the issues that came up. Even the fact that we had allergies (Same as I at that time) he never lost his smile,l or his great attitude. Between me and my wife, we have acquire more than 17 cars in the last 13 years. And I would recommend ANYONE, to visit Corey in Laurance Rd Toyota. He does exactly what he says he will do. Take care of you. More

After buying my car from Toyota of Greenville, I was very pleased. Unfortunately, that is where my happiness ended. I was in a car accident recently and had my car brought to the Body Shop. After weeks of ph pleased. Unfortunately, that is where my happiness ended. I was in a car accident recently and had my car brought to the Body Shop. After weeks of phone tag (one day being told they didn't have my car), I was contacted on a Monday saying my car would be ready Friday. Thursday, I called to check that it would be ready. The woman told me it had been ready since Monday (the same day I was told it wouldnt be ready until Friday)!!!! The following Saturday (after having my car back for 2 days), my car began making horrible noises and was towed back to Toyota. They said they would pay for the towing and fix the problem. We were contacted later by Robbie in the Body Shop and told it had nothing to do with the accident, we had to pay for the towing, and it ended up costing another $1000 to replace the torn belt. Even though there were no problems with the car prior to the accident, they said nothing additional was wrong other than the belt being worn (I could pull pieces of it out), and to bring it back for a check up in 1000 miles. Two weeks, and 350 miles later, my car broke down again. The tow was back to Toyota, as it was the same belt torn up again. The service department informed us that they must have used a worn belt to replace the bad one 2 weeks ago, that it was fixed and ready to be picked up. Not believing this, I was very frustrated. I received a call less than an hour later saying the actually ran my car to check on it and the belt was already tearing. These people in both the body shop and the service department are pieces of work. They only give my dad answers, not my mother or I. They are impossible to get in contact with. They are rude and incompetent. They are incapable of doing their job. Once they fix the problem they made, I will never go back there again. More