Toyota of Greenville

Very bad experience with sales Purchased a new $50,000.00 truck with an additional rim and tire package to be added later. Specifically asked the sales person if we would receive th Purchased a new $50,000.00 truck with an additional rim and tire package to be added later. Specifically asked the sales person if we would receive the original tires and rims back. His answer was yes we would. Fast forward a few weeks later to pick up truck after package was installed. We only find the old rims in the truck, no tires. When asked about the tires the sales person said they couldn't transport them back to us. Reminded him that he said we would get them back. He says he will speak to his manager and get back to us the next day. No call after several days, so I call him. His story changes to he never said we would get the tires back. He says the tires were not on the original invoice and were free so pretty much I get nothing. Pretty much told me they were not willing to do anything. These tires were on the vehicle when I purchased and drove it off the lot, so free or not I owned them at that point. I did not sign anything that said they would not be returned with the vehicle. More

Customer Rep Very Helpful This is a huge service department, but my customer service rep makes it very personal. I am satisfied that the dealership did what they could to get This is a huge service department, but my customer service rep makes it very personal. I am satisfied that the dealership did what they could to get the parts needed for my warranty work, but Toyota themselves took too long and one exhaust part was very expensive. I wish that the service technicians checked out the car more thoroughly before turning it back over to me - I had to return twice for minor but annoying followup visits to resolve problems More

One of the best used car buying experience's Found the used truck that I have been looking for online drove down on Wed night got there at 715 Ashley spent as much time with me and my wife lookin Found the used truck that I have been looking for online drove down on Wed night got there at 715 Ashley spent as much time with me and my wife looking over truck. I went home and took the next 2 days arranging the financing. We emailed back and forth with Ashley and my bank to get everything lined up. Went back Saturday morning. Worked with Joey Delaney (Ashley was with another customer) went over truck again and haggled new price and purchased the truck Ps the truck had not even made it to the detail shop. Will pick up my truck on Monday. More

Bad Customer service When you are looking for a car, they promise the moon and the stars. Once you have the car, they forget that you exist. The car did not come with When you are looking for a car, they promise the moon and the stars. Once you have the car, they forget that you exist. The car did not come with a bluetooth phone, so they had one installed. I was told it would be as good as or better than the company installed. I cannot hear anything connected through bluetooth when the car is in motion. So no listening to music from my phone or listening to podcasts on long drives. I had the radiator fluid replaced somewhere else, so it was not on their records. A few weeks later I took the car in for normal servicing, they insisted that the radiator fluid was old and needed to be replaced. I asked them to check it again, they came in with old dirty fluid (which i know did not come from my car) and said I needed the service. I was told my extended warranty was not worth the paper it was printed on, and I needed to pay for all servicing after the basic warranty ended. Many additional issues through the years I have had my car. I purchased my previous car from a different Toyota dealer and had VASTLY different experiences. More

New vehicle purchase I found everyone to be very considerate and interested in making sure I had the new vehicle I wanted. The value received as trade in for my 10 year o I found everyone to be very considerate and interested in making sure I had the new vehicle I wanted. The value received as trade in for my 10 year old Rav4 was better than I expected and top dollar for this vehicle according to KBB. I had occasion in the past to use this dealer for service on the Rav4 and have always been treated well and the service recommendations were performed in timely manner. When I made the decision to purchase a new vehicle I had no misgivings about returning to this dealer for the purchase. More

Collision Shop Had the occasion to use the collision shop i twice for two no-fault rear end collisions. The quality of work is outstanding. Great service and very Had the occasion to use the collision shop i twice for two no-fault rear end collisions. The quality of work is outstanding. Great service and very helpful service. Kudos to both Jim Gibson and Sharon who took a personal interest and provided great service. Great experience. More

Most unhelpful I had gone to Toyota in search of a new car. I have a Scion that I absolutely adore. However, I ended up getting a used Kia in September 2015. Because I had gone to Toyota in search of a new car. I have a Scion that I absolutely adore. However, I ended up getting a used Kia in September 2015. Because of the flood in Columbia, we understood the delay in getting our plates. After numerous trips to the dealership, half a dozen temporary plates, and multiple people claiming they'd take care of it and get back to us, we finally were told to get it ourselves. I retrieved my own permanent plates in March 2016. I also was not told about my car needing a wheel lock. When I brought this information to Toyota after attempting to get my tires rotated, I was told they would compensate me for having to buy the wheel lock key from Kia. This was again an empty hollow promise to pacify me. Unfortunately I do not remember the names of all the gentleman that were so falsely helpful over those 6 months. But if in the future I choose to buy another Toyota/Scion, I will NOT be going to the Greenville dealership. More

ABS Light is on. They are not professional....... they dont know what they are doing...............they diagnosed my car with a problem that wasn't a problem......... They are not professional....... they dont know what they are doing...............they diagnosed my car with a problem that wasn't a problem...............They wanted me to pay money for a problem that wasn't a problem.............they only wanted to make money off of people.............I am not happy !!!!!!!!!!!!!!!!! More

Jim Gibson was great Jim Gibson small body shop manager. Treated me with great respect. I felt I was spending much much more for my car repairs. He treated me like a value Jim Gibson small body shop manager. Treated me with great respect. I felt I was spending much much more for my car repairs. He treated me like a valued customer. I would recommend hiI will take the credit card info and not run it until Monday after i find out what we can get. If it is all three, i woukd recomend anybody to him that is in need of small repairs paint repairs needed to their car. Thanks Jim, Mike Kulla More

great experience! had to get my car serviced here the other day…Mike helped me and was so friendly and helpful. this is the second time i have come here and the workers had to get my car serviced here the other day…Mike helped me and was so friendly and helpful. this is the second time i have come here and the workers were so welcoming. would highly recommend! More