Toyota of Greenville

buyer beware, I purchased a truck here in October and paid $2000 extra for a warranty that the sales man assured me covered everything from the radio to the window motors, they other day the brakes faile paid $2000 extra for a warranty that the sales man assured me covered everything from the radio to the window motors, they other day the brakes failed and the ac went out, I had it towed there to find out the warranty didn't cover anything. I went back through my paper work and page they referred to was "missing" from my paper work. How convenient. More

The service dept , while polite, is horrible. They missed critical issues, refused to repair the damage they caused. And overcharged for everything they did. I would never recommend anyone go there for any r critical issues, refused to repair the damage they caused. And overcharged for everything they did. I would never recommend anyone go there for any reason. They were very polite as they raked me over the coals though. More

Great sales rep. I have bought 3 new Toyota from jack and each was a great experience. I got the best price from Jack and I had checked 4 other dealers. Now the service department stinks. I carried my car each was a great experience. I got the best price from Jack and I had checked 4 other dealers. Now the service department stinks. I carried my car in for service and when I walked out back I saw a guy driving my car off of the property. I went to the service rep and she referred me to the service manager who lied to me. He said this guy was test driving because they had rotated the tires. Three minutes after I checked it in. I DONT THINK SO. They BS me for a while then brought me the car back. The service order had the wrong mileage on it and they changed it. On and on and on. Now they avoid me when I drive in. More

This Toyota dealership does bait and switch beware of the advertised price and when you inquire about the vehicle they switch the price even when you have proof of a screenshot of the price. Stay away the gi advertised price and when you inquire about the vehicle they switch the price even when you have proof of a screenshot of the price. Stay away the give good dealership a horrible name! I was smart enough to take screenshots and they still told me they wouldn't honor the original advertising price More

Brought my 2013 Tundra in for extensive warranty repairs last week. Stephanie Powell was my contact person in the service department. 100 % professional job from Stephanie-best I’ve ever dealt with!!! Kept last week. Stephanie Powell was my contact person in the service department. 100 % professional job from Stephanie-best I’ve ever dealt with!!! Kept me posted daily with details on the status on my truck, while providing a “loaner” vehicle for me to drive while the repairs were being performed. All my future appointments for service will be made directly with Stephanie. Toyota of Greenville is very fortunate to have her on their team. More

This place is absolutely awful. They sold a vehicle that was noted to reserve for myself and as I was walking in with $1000 cash for a retainer fee, they were selling the car to someone else. Unethical and was noted to reserve for myself and as I was walking in with $1000 cash for a retainer fee, they were selling the car to someone else. Unethical and non trustworthy to the core. More

I was interested in purchasing a Highlander Hybrid Platinum. Salesman contacted me about what I wanted. Told him I wanted the Moon Dust with the glazed caramel interior, running boards, paint protecti Platinum. Salesman contacted me about what I wanted. Told him I wanted the Moon Dust with the glazed caramel interior, running boards, paint protection film: hood and door. Was told he would need to search. A couple of days later salesman got in touch with me said they found one and messaged me with the specifics on the car. We agreed on a price with the dealership including carpeted floor mats. Salesman said if I wanted it, I would need to put down a deposit, which I then paid $1000. I was told by the salesman they had the dealerships name put on the car to be delivered to them. After 4 weeks I emailed the salesman about any word on delivery. He did not respond. I then texted him, he responded with "can I call you for a short phone conversation". When he called, he now said they could not find the car with what the color I wanted. Would I be interested in another color. We said NO. I got no explanation as to what happened with the car they sent information on. I feel like I was misled at the very start that a car was found. I have dealt with this dealership for 5 years for service ( which was top notch) on our 2012 highlander. I wish I could say that for the sales department. As of right now I will no longer give then my business. I will take my business to another Toyota dealer who will treat me better. More