Toyota of Greenville

Jim Gibson was great Jim Gibson small body shop manager. Treated me with great respect. I felt I was spending much much more for my car repairs. He treated me like a value Jim Gibson small body shop manager. Treated me with great respect. I felt I was spending much much more for my car repairs. He treated me like a valued customer. I would recommend hiI will take the credit card info and not run it until Monday after i find out what we can get. If it is all three, i woukd recomend anybody to him that is in need of small repairs paint repairs needed to their car. Thanks Jim, Mike Kulla More

great experience! had to get my car serviced here the other day…Mike helped me and was so friendly and helpful. this is the second time i have come here and the workers had to get my car serviced here the other day…Mike helped me and was so friendly and helpful. this is the second time i have come here and the workers were so welcoming. would highly recommend! More

Great long-term experience I have brought my Toyota Sienna to be serviced at Toyota of Greenville for years now and always had a positive experience. Recently I traded-in my use I have brought my Toyota Sienna to be serviced at Toyota of Greenville for years now and always had a positive experience. Recently I traded-in my used van a for a new one here and had just as positive experience. I found all service professionals both at reg. service dept. and collisions courteous and professional. Many of their excellent CS rep-s moved on, so I can only comment on my recent very positive experiences with Santiago Giraldo, who goes beyond extra mile with service. I also was lucky to work with ever-patient Chuck in sales (C. W.) who delivered a fair deal and an excellent byuing service - no pressure, exploring all the options and making sure all details are clear and taken care of. He really listens and takes time to answer any questions and gives you time to weigh all the options and be comfortable with your choice. I highly recommend seeking out these two gentlemen if you are looking for a positive experience. I also recommend people evaluating their own demeanor and attitudes when they enter any place of business as not only customers but also service providers deserves respect and benefit of the doubt. And we all have a choice to seek out a different CS rep if we feel mistreated and move beyond negative comments of dealership took corrective measures. More

Bad Experience I would not recommend the purchasing a car from Toyota of Greenville and Danny Godfrey. We purchased a used car in March 2015 and the day we brought i I would not recommend the purchasing a car from Toyota of Greenville and Danny Godfrey. We purchased a used car in March 2015 and the day we brought it home it had a dead battery. We were assured by Danny if we replaced it then Toyota of Greenville would refund our money. 6 months later and we still never received a refund and multiple attempts to ask Danny about the status and there was no response. He was very quick to respond when we wanted to buy but not the least bit helpful in ensuring we were happy with it. I am disappointed that Toyota doesn't inspect used cars better and replace necessary parts when needed. I also am highly disappointed in Danny and his service. I would not recommend ever buying a car from Toyota of Greenville or from Danny. More

Service with a smile. I thought I had an issue with my Toyota Camry. I stopped in at lunch time and asked Santiago to advise me on the problem. He looked at the issue and w I thought I had an issue with my Toyota Camry. I stopped in at lunch time and asked Santiago to advise me on the problem. He looked at the issue and went and got the appropriate papers and sticker for my car. Thanks for putting my mind at ease. Will always look to Santiago for all of my service needs. Toyota of Greenville is lucky to have an employee that treats people with respect , Ask for Santiago and you will be kept up to date on service and price. More

. I bought a 2007 Xterra that needednew trans I bought a 2007 Xterra with 124000 miles. My daughter had put only 5 thousand miles on the vehicle and the transmission went out. I called the dealer I bought a 2007 Xterra with 124000 miles. My daughter had put only 5 thousand miles on the vehicle and the transmission went out. I called the dealer and explained what had happen and they didn't leave me stranded . They stood behind me when I needed them. I was really upset when it happen but I do feel better knowing they cared about there customer. I had bought 2 cars from them years ago and never had any issues. I will buy my next car from these guys. Thanks Toyota of Greenville. More

Customer Service from this man needs work! Typically have a very good experience at this Toyota. However, this man recently gave my family the worst customer service we've ever experienced. Rud Typically have a very good experience at this Toyota. However, this man recently gave my family the worst customer service we've ever experienced. Rude, disrespectful, impatient, superior, know-it-all, and the list goes on. If you pull in to the service center and this man comes out to greet you, you may as well drive away, lest you be spoken down to as if you were lucky he even acknowledged your existence in the first place. More

Phone recording I needed to book an oil change and a recall on my Prius V. If I did it on line I would get a $10 savings. I COULD NOT find anything on the menu for I needed to book an oil change and a recall on my Prius V. If I did it on line I would get a $10 savings. I COULD NOT find anything on the menu for scheduling????? They all were sales oriented new cars, close outs, used cars on and on repeated over and over. I still want to schedule service please tell me how to do it and get the savings. Thanks Jack Jacob, jajacob83@gmail.com or call 850-913-6143 We are new in Greenville, moved here from Florida. Thanks for your help. PS: I haven"t even been been to you, how can I rate you or recommend you? I had no choice?. And, you haven"t serviced my car YET?? PPS: and no one has worked on my car. This is totally a failed enquiry. More

Horrible experience Although Brandy and Steve were very nice, my overall experience was terrible. I was only treated well after I spoke to someone outside of the dealersh Although Brandy and Steve were very nice, my overall experience was terrible. I was only treated well after I spoke to someone outside of the dealership to complain. I was treated after that when I brought my car in for the second time. When I came back that evening I stood there for ten minutes while I watched 7 employees ignore me. When I looked at my invoice my recall wasn't actually fixed, it was just a preliminary inspection to see if it needed the fix. I was told it was taken care of. I was in tears with frustration and will travel out of my way if I ever have to deal with a Toyota dealership again. More

Service for a 10,000 mile checkup Stephen Merritt was the individual I spoke with at the dealership. He was very friendly, engaging, and helpful. He handled the service of my car bea Stephen Merritt was the individual I spoke with at the dealership. He was very friendly, engaging, and helpful. He handled the service of my car beautifully, and even helped me in my car, removing the plastic and the paper mat from the drivers side. This, in my opinion, is customer service at its very best. Since purchasing my vehicle in November, 2014, from you wonderful salesman, James, my experience has been nothing but delightful in every way. Thank you so much. I tell everyone where I purchased my Toyota Highlander which I am enjoying so much. More