Toyota of Greenville

We can't thank Toyota of Greenville and Michael O'Leary and his team enough for the outstanding service on a recent used car experience. We did have some problems with a used car purchase, Brandon McKenzi and his team enough for the outstanding service on a recent used car experience. We did have some problems with a used car purchase, Brandon McKenzie kept us informed. Nick Carimi also represent the dealership well. Matt Whitaker helped make everything right as well as Malle Hamze. Toyota of Greenville and the used car division far exceeded our expectations in a timely and considerate manner. I recommend them highly. More

Maintenance people were courteous and kept me informed on repairs. Pricing was reasonable. I would recommend this dealer to anyone owning a Toyota that needed service. repairs. Pricing was reasonable. I would recommend this dealer to anyone owning a Toyota that needed service. More

Service department is a joy to have your car checked and serviced. Steve Barton is very professional and an excellent communicator. They have restored my faith in dealer service. Excellent customer treatmen serviced. Steve Barton is very professional and an excellent communicator. They have restored my faith in dealer service. Excellent customer treatment during multiple service visits. More

Always provides reliable professional customer service and maintenance/repairs. My service advisor, Ananstasia Stellingwerf, went out of her way to be accommodating and helpful despite my arrival close to and maintenance/repairs. My service advisor, Ananstasia Stellingwerf, went out of her way to be accommodating and helpful despite my arrival close to closing time. And the service technician who completed the work on my vehicle was equally efficient and helpful. More

Great customer service. I had a tire repaired earlier and it was still leaking air. I didn't like having to pay for the second repair in the same tire. Was told i had 2 nail I had a tire repaired earlier and it was still leaking air. I didn't like having to pay for the second repair in the same tire. Was told i had 2 nails in tire ...took one out and plugged earlier and upon 2nd visit told i had another nail in same tire and paid again for plug. The tire had leaked air since first repair. I think the second repair should have been free..because it was not fixed on first repair. More

I was so mad when I looked down to see the “low tire pressure” light was on! Toyota of Greenville was just ahead so I pulled in. After checking and seeing the nail, I went in to service to see how long pressure” light was on! Toyota of Greenville was just ahead so I pulled in. After checking and seeing the nail, I went in to service to see how long I’d have to wait to get this taken care of. “Bring it right on in”. 15 minutes later, I was on my way. This store does it right. More

Andrew was very professional and quick to check me in and keep me updated on the progress of the service. He also walked me to my vehicle t ok ensure I was satisfied and had any further questions. keep me updated on the progress of the service. He also walked me to my vehicle t ok ensure I was satisfied and had any further questions. More

Outstanding Customer Service always willing to go above and beyond expectations. Really appreciate the cell service offering that is huge. Anthony did a fantastic job with the service of my Toyota forerunn and beyond expectations. Really appreciate the cell service offering that is huge. Anthony did a fantastic job with the service of my Toyota forerunner. Thank you, Toyota Of Greenville. More

>No relationship building experience. >No walk around on arrival, (possible upsell opportunity items at time of write up or/and finding any preexisting damage to the vehicle before it >No walk around on arrival, (possible upsell opportunity items at time of write up or/and finding any preexisting damage to the vehicle before it goes into the shop). >No verification of prime items resulting in unapproved work done on the vehicle. >No signature or agreed estimate on the repair order (which is a legal document.) >Inspection sheet received looks blank. Id like it checked off and signed by the tech. 1. It keeps the tech from “fluffing” the inspection and 2. adds perceived value to the customer. Customers will come back if there is a feeling of value and trust which creates customers for life. Customers should leave feeling that that was a great service experience, so they won’t ever want to go anywhere else. That is done through best practices, sale driven processes and thru that relationship of value and trust. I know my vehicle could use a serpentine belt replacement , but it was not mentioned, so the work wasn’t performed. Performing additional services while the vehicle is in the shop goes right to your net. as well as money in the pockets of everyone who touches the vehicle. I left feeling a bit like a number. Not a wanted outcome, wether a customer is spending $70.00 or $700.00. Britney obviously capable. Keep in mind, service writers touch more customers day after day than any other member of your dealership team. They are the ones that sell the second, third …. vehicle through those relationships. On the plus side the truck appears to run good. No leaks. David Mann More

Wonderful service as usual! We have had our truck serviced here several times and they always keep us informed and let us know how much services cost upfront. Exceptional ! We have had our truck serviced here several times and they always keep us informed and let us know how much services cost upfront. Exceptional ! More