Toyota of Greenville

Service rep was spot on, communicated very well and dealer provided real-time updates via smart phone. dealer provided real-time updates via smart phone. More

Do not go there for vehicle repairs or you’ll be sorry! In March of 2024 my daughter brought her 2022 Corolla there for rear brakes. They changed the pads and rotors to the tune of almost $600! In Febru In March of 2024 my daughter brought her 2022 Corolla there for rear brakes. They changed the pads and rotors to the tune of almost $600! In February of 2025 the rear brakes were making noise, so my daughter took her car back there to check it out. They told her the rear brakes had worn down to 2mm on the driver’s side and 0mm on the passenger side and they replaced them again, for ANOTHER $600!! When I called to complain about having to spend another $600 to replace essentially brand-new brakes the service manager told me that the passenger side caliper was sticking and needed to be replaced and that’s why the brakes were completely worn out (on BOTH sides no less). However, the technician never said that the caliper needed to be replaced. In fact, he told her that it would need to be replaced some time in the future, but that it was fine for now. He even indicated this on his inspection report. So, the service manager telling me the caliper is the reason the brakes need to be replaced for the second time is a LIE. He said they could put another caliper on, but the quote he gave me was for $458! For one caliper! Mind you, you can buy a quality caliper from the auto parts store for $90 and that includes a $55, fully refundable core charge. Their labor rate is a whopping $180/hour by the way! He then said that you really shouldn’t change just one caliper and given the circumstances he would replace them both, but only charge us for one. So, his remedy to us having to pay $600 for a second time is to have us spend another $458. Unbelievable. I told him that I am not willing to pay an additional $458 and asked if they could take money off the bill we just paid since the brakes shouldn’t have needed to be changed in the first place and he had the audacity to tell me that they already gave us $75 off for having spent over $500. Really?!? I think he may have missed the point here since we shouldn’t have had to spend the money in the first place! And to add insult to injury, the service rep upsold my daughter while she was there getting ripped her off on the brakes by charging her $100 to change an air filter and a cabin filter! So, if you have money to burn, money to throw in the garbage and don’t mind lousy service, dishonest service managers and getting ripped off, go ahead and bring your car there for service. But if you’re a working man, a single mom or whatever, DO NOT bring your vehicle to Toyota of Greenville or you WILL be sorry. More