Toyota of Greensburg - Service Center

Dishonest, Non-Trustworthy, Incompetent Since May 2014 I've had my truck in their svc dept 4 times for the same issue. and have spent $1006 Problem, chirping noise coming from drivers front Since May 2014 I've had my truck in their svc dept 4 times for the same issue. and have spent $1006 Problem, chirping noise coming from drivers front tire. Noise would start about 10 mph & get a lil louder at 20 mph. The noise would stop if brakes were applied. Would not make noise if it was wet or cold. Was not a constant noise. Some days it would make the chirping noise and some days it wouldn't. 1st visit: $115 to clean excessive rust off rotor. Noise continued 2nd visit: $892 to replace the wheel bearing. Waa laa problem solved they said. Noise continued as soon as I got home. I called and took it back a few days later. 3rd visit: Free of charge, wow really! They say they found a rock behind the backer plate. Noise continued 4th visit: Free of charge, they said they found the problem, it was a divot on my rotor and they shaved it down. Noise continued That's not all. on the second visit they also checked the frame for excessive rust and advised me that if it was bad enough they would replace the frame and If it was ok they would just re-coat the frame. When they were done they took it to the body shop were they washed the truck and applied something on the plastic overfendorsa and front bumper. The truck looked nice and shiny. After a couple days and some rain, whatever they put on the overfenders and front bumper wore off and you can clearly see where someone used a buffer on them because there are swirl marks from one end to the other. I brought this to their attention and their response was that the body shop don't use buffers and that they don't even have them. Lying SOB's. I've asked for a refund of what I paid for the wheel bearing replacement that was not needed and I want the overfenders replaced. I kept getting the run around and finally filed a complaint with the BBB, which they are not member of, but that was my first step and this is the second. Third step is contact Toyota corporate then I'll consult an attorney then the media. I will never take my vehicle back there for service nor will I buy my next Toyota there. 9/16 update from the BBB. T.O.G. replied to my complaint and stated that no refund will be made because they fixed the problem and they will not replace the overfenders they ruined because they state that the swirl marks are the result of sun oxidation. These morons must think people are as stupid as they are. Sun oxidation cause plastic to fade, in my case my overfenders were black then after a few years faded to a blackish grey. The swirl marks were not there before they touched it. On my front bumper you can see the swirl marks except for were they couldn't get behind the brush guard that's on it with their buffer. In their response to the BBB complaint T.O.G. stated that the service manager inspected several 2008 Tacomas and observed all of them with the same swirl marks. If that was true, it was because the body shop used a buffer on them as well, but as of 9/18 T.O.G. website only has 9 used Tacomas and the oldest one is a 2011. More

Dishonest, Non-Trustworthy, Incompetent service department Dishonest, Non-Trustworthy, Incompetent, Crooks is the best 4 words to describe the service department and their new owners. I bought my truck in 2 Dishonest, Non-Trustworthy, Incompetent, Crooks is the best 4 words to describe the service department and their new owners. I bought my truck in 2008. Since May 2014 I've had my truck in their svc dept 4 times for the same issue. Problem, chirping noise coming from drivers front tire. Noise would start about 10 mph & get a lil louder at 20 mph. The noise would stop if brakes were applied. Would not make noise if it was wet or cold. Was not a constant noise. Some days it would make the chirping noise and some days it wouldn't. 1st visit: $115 to clean excessive rust off rotor. Noise continued 2nd visit: $892 to replace the wheel bearing. Waa laa problem solved they said. Noise continued as soon as I got home. I called and took it back a few days later. 3rd visit: Free of charge, wow really! They say they found a rock behind the backer plate. Noise continued 4th visit: Free of charge, they said they found the problem, it was a divot on my rotor and they shaved it down. Noise continued That's not all. on the second visit they also checked the frame for excessive rust and advised me that if it was bad enough they would replace the frame and If it was ok they would just re-coat the frame. When they were done they took it to the body shop were they washed the truck and applied something on the plastic overfendors. The truck looked nice and shiny. After a couple days and some rain, whatever they put on the overfenders wore off and you can clearly see where someone used a buffer on them because there are swirl marks from one end to the other. I brought this to their attention and their response was that the body shop don't use buffers and that they don't even have them. Lying SOB's. I've asked for a refund of what I paid for the wheel bearing replacement that was not needed and I want the overfenders replaced. I kept getting the run around and finally filed a complaint with the BBB, which they are not member of, but that was my first step and this is the second. Third step is contact Toyota corporate then I'll consult an attorney then the media. If you read the other bad reviews you will notice that there are no response from these Dishonest, Non-Trustworthy, Incompetent, Crooks. I will never take my vehicle back there for service nor will I buy my next Toyota there. Here are some other dealers to go to. Bob Massie Toyota Scion Spitzer Toyota Monroeville Day Toyota Scion Kenny Ross Toyota 9/16 update from the BBB. T.O.G. replied to my complaint and stated that no refund will be made because they fixed the problem and they will not replace the overfenders they ruined because they state that the swirl marks are the result of sun oxidation. These morons must think people are as stupid as they are. Sun oxidation cause plastic to fade, in my case my overfenders were black then after a few years faded to a blackish grey. The swirl marks were not there before they touched it. More

Great People. Great Service. You guys were warm, friendly, and made my very long stay on Monday very pleasant. I was hoping to keep my Ford Taurus a little bit longer and was sur You guys were warm, friendly, and made my very long stay on Monday very pleasant. I was hoping to keep my Ford Taurus a little bit longer and was surprised that I had to get a new car so soon. But, it had to be done. You all gave me the understanding that safety comes first, and that a new car was necessary. And, I thank you all for that, especially to Everett Bortz. More

HORRIBLE! Took the car in for a wheel alignment. The mechanic said he couldn't align it 100% because some bolts were seized up. He claims he took a torch to the Took the car in for a wheel alignment. The mechanic said he couldn't align it 100% because some bolts were seized up. He claims he took a torch to the bolts for 20 minutes in an attempt to loosen them. He said I needed inner and outer tied rod ends. I declined those parts and took the alignment as best as it could be done as he explained it. I then took the car to a friend of mine who is a mechanic. He put the car up on a lift and was able to unloosen those same bolts with a hand wrench!!! He also said there was no evidence of a torch being used on the vehicle. I then took the car to a place that does alignments and they let me watch as they had no issues at all getting it aligned. BOTH mechanics said this Toyota dealership was trying to rip me off... no kidding! A relative of mine took their vehicle in to this same dealership for a scheduled 30k check. This was to include checking and topping off fluids. Well their coolant level was low and never topped off and their oil was overfilled by this dealership. Unreal! This place awful! I can't imagine how many people don't check their work and get ripped off. More

Entirely positive~ 2 thumbs up! On the 12th, last Tuesday, we purchased a gently used 2014 Honda CRV EX-L AWD. We were very pleased with the sales staff, especially Maria Tanis. Tod On the 12th, last Tuesday, we purchased a gently used 2014 Honda CRV EX-L AWD. We were very pleased with the sales staff, especially Maria Tanis. Today, 3 days after purchase (15th) we had to call upon the service department to check on a vibration we were experiencing while braking. Immediately, and I mean immediately, the sales manager, Sal Cerra, was able to take our car into the shop and replace all 4 brake rotors, fixing the problem. Can't say enough about this sales manager. He was knowledgable, courteous, efficient and worked very hard to make a satisfied customer even more satisfied. More

Wonderful Dealership! I must revise my review! This staff at Toyota of Greensburg has went above and beyond to find the "true" issue with my vehicle! Due to the staffs thor I must revise my review! This staff at Toyota of Greensburg has went above and beyond to find the "true" issue with my vehicle! Due to the staffs thorough check with my vehicle they found serious issues with my vehicle that could have left my family/children unsafe to ride in this vehicle. I will continue to use this dealership for all my needs including purchasing my future new vehicles from them and know that my families utmost safety is always first concern to them. They are an A+ team! Thank you Toyota of Greensburg! More

Don't expect quick or timely service even if scheduled! I have had my vehicle scheduled and serviced 3 times and each time has taken significantly longer than I was informed. I have spent several hours in t I have had my vehicle scheduled and serviced 3 times and each time has taken significantly longer than I was informed. I have spent several hours in the waiting room and missed work due to not being ready at designated pick up time. Due to the consistent inconvenience I will never have my vehicle serviced there again. More

**PLEASE READ ALL BEFORE YOU USE TOYOTA OF GREENSBURG** I took my toyota to get serviced because of bad noise coming from motor. The technician told me nothing was wrong. The manager was arrogant and very ru took my toyota to get serviced because of bad noise coming from motor. The technician told me nothing was wrong. The manager was arrogant and very rude. The majority of the techs are young and while waiting I saw the techs doing burnouts with customers vehicles. Later that week i took my toyota to a different toyota dealer and they discovered my tensioner bearing was about to fail. Now I drive 1 hour away to get my toyota serviced, believe me the long drive is worth it. IF YOU CARE ABOUT YOUR VEHICLE DON'T GO TO TOYOTA OF GREENSBURG. Thank You for reading. More