Toyota of Greensboro

Excellence Everyone with whom I had contact really cared about ensuring that my needs were met. Latosha was extremely competent as well as perceptive and kind. Everyone with whom I had contact really cared about ensuring that my needs were met. Latosha was extremely competent as well as perceptive and kind. More

Top notch the suit knows how to take care of out of town gue This was the best buying experience we have ever had . Not to mention the cookies they were all about taking care of the customer would recommend the This was the best buying experience we have ever had . Not to mention the cookies they were all about taking care of the customer would recommend them to everyone More

Great experience and great service. From the first moment we arrived, we felt comfortable and welcome to this place. Ian Gray and his manager make our buy experience easy and free of has From the first moment we arrived, we felt comfortable and welcome to this place. Ian Gray and his manager make our buy experience easy and free of hassle and pressure. Their knowledge was outstanding about the vehicle and the buying posses. The financial person was very patient and showed us all the options we had to get the right decision under our circumstances. I admire their patience with my wife, who was tough negotiating the deal with them. They are my heroes. More

Wonderful Ian was wonderful. Would definitely recommend him to others looking for a new car. He was very knowledgeable and through with the whole process. Ser Ian was wonderful. Would definitely recommend him to others looking for a new car. He was very knowledgeable and through with the whole process. Service was fast and efficient. More

Oil Change and Tire Rotation $80.00 is way too steep for a regular oil change plus tire rotation. I feel as though I am paying for all of the additional overhead which includes t $80.00 is way too steep for a regular oil change plus tire rotation. I feel as though I am paying for all of the additional overhead which includes the expanded sales lot and Uber rides. I've been a customer at Rice for about 6 years, and I am honestly concerned about the ever changing faces of the Service Advisers. More

Dishonest service I have to say that I can no longer recommend Rice Toyota. I have purchased at least 4 cars from here over the years. I have generally had them service I have to say that I can no longer recommend Rice Toyota. I have purchased at least 4 cars from here over the years. I have generally had them serviced there when I have lived in Greensboro. In January of 2017 I purchased a certified pre-owned Corolla. In January 2018 just prior to the one year warranty expiring I brought it in, and mentioned that when I was braking the steering wheel would shake. Chase was my service advisor that day. He called me to let me know that it appeared that new brake pads had been put on old rotors, and that I needed to have my rotors and pads replaced. When I mentioned that the car was still under warranty and was a certified pre-owned car he said he would speak with the manager about getting this covered. He called me back a while later to let me know that this was covered under the warranty, and they would be replacing all of the pads and rotors for me at no cost. He informed me that my car would be ready later that evening. I picked up my car, and went about my life. However, the steering wheel continued to shake while braking. I spoke with a friend as I thought maybe this was just a Corolla issue. It isn’t. He asked me to bring the car into Rice Toyota and they would look at it. When I brought it in they found that there were no new pads and rotors on the car. In addition, Chase had never documented in my file that I had complained of a braking issue or that they were doing a warranty repair for me at the time. So, now it is my word against Chase’s. The service manager will not replace the rotors and pads for me. He told me that they would machine the rotors, but replacement would be at my cost. So, there are multiple issues here. This was a certified pre-owned vehicle, so the reality is that if they had inspected it properly and verified all service records (as to be expected with a certified pre-owned vehicle, then this should have never been an issue. They found their mistake, and verbally offered to correct it. They lied about that, and then Chase falsified the documentation of my vehicle records to make it appear that this never happened. I am really shocked, but maybe I am just naive. I have put a lot of trust into Rice Toyota over the years. Not only will I never be back there for service, but I won’t be buying a car there every again. More

Exceptional Service Ian was very knowledgeable of the company and the vehicle they sells. He’s knowledgeable of the features of the vehicle and answered every question. Ian was very knowledgeable of the company and the vehicle they sells. He’s knowledgeable of the features of the vehicle and answered every question. More

They never gave up I have been to many dealerships either with my parents buying or myself trying to buy. The experience I had today was above and beyond anything I coul I have been to many dealerships either with my parents buying or myself trying to buy. The experience I had today was above and beyond anything I could have imagined. The guys at Rice Toyota never gave up trying to get me in a vehicle. They worked for days with the bank and finally put me into an amazing car! I can’t say enough great things about everyone there! I will definitely be referring my friends and family to go to Rices Toyota first! More

Excellent It was a truly an exceptional experience dealing with salesman Ian Gray. Ian made you feel at ease with his business pleasing personality. This is no It was a truly an exceptional experience dealing with salesman Ian Gray. Ian made you feel at ease with his business pleasing personality. This is not my first rodeo with Rice Toyota; although it was the first outstanding service because of new management. I will by again and recommend Rice Toyota to others with Ian Gray as Salesman. More

Treated right! Okay I admit when it comes to buying a car price is the most important thing however not only did I get an outstanding deal the people were absolutely Okay I admit when it comes to buying a car price is the most important thing however not only did I get an outstanding deal the people were absolutely great. Ian knows everything about cars and accessories so that I am very comfortable with the vehicle and Zach in finance gave me great information to consider when finalizing the deal. I am very happy. Thank you again... More