Toyota of Greensboro

waste of time with "Miscommunication" I found an SUV through Costco Auto at Toyota of Greensboro. on the initial call, I was given a value of the discount off the listed price. did a quick test drive through Costco Auto at Toyota of Greensboro. on the initial call, I was given a value of the discount off the listed price. did a quick test drive. was ready to close the deal but I was repeatedly given out-the-door figures that did not include the Costco discount previously discussed. Not really talking about a lot of money but my concern is that I am going through Costco to avoid the negotiation process but this dealer multiple times tried to give me a different (higher) price. I came to DealerRater.com to see if this is systemic or not. I have not decided if this is a solvable issue. Once trust is broken it is difficult to resolve. I have opened a complaint with Costco not sure if I would use their site again. if this is to be resolved it would have to start with an apology and explanation of why. if the vehicle is still available I would not drive all the way back but the deal would need to be completed at my local bank. More

During one of the worst and hardest times of my life after losing my house to a fire then car to a deer Mal treated me like we have been friends and family forever. The service was excellent and I drove after losing my house to a fire then car to a deer Mal treated me like we have been friends and family forever. The service was excellent and I drove away with my new car in no time! Highly recommend! Thanks Mal Broadnax! More

Mathew was great! !!,He helped me a lot in finding the car that I want..He was also considering the things that I like and don’t like in purchasing the care..All in all !!,He helped me a lot in finding the car that I want..He was also considering the things that I like and don’t like in purchasing the care..All in all it was 10/10 experience..Thank you very much! More

We have bought several cars here not only are the sales people the best, the service department goes above and beyond! Thanks to Neill and Matt for making our purchase process exceptional! We will be ba people the best, the service department goes above and beyond! Thanks to Neill and Matt for making our purchase process exceptional! We will be back. More

am writing to express my dissatisfaction with the service I received at Rice/Greensboro Toyota. I have been a loyal customer for over 35 years, buying and servicing several vehicles from them. Howeve service I received at Rice/Greensboro Toyota. I have been a loyal customer for over 35 years, buying and servicing several vehicles from them. However, my recent experience was very disappointing and frustrating. I had an appointment at 11am for an oil change and an alignment, but I did not get back home until 4pm. To make matters worse, when I got in my car, I noticed that my house key was missing from my key ring and my FOB was lying on the console. I asked the staff what happened to my key, but no one could give me a clear answer. They eventually found it on someone's desk, but the manager's only explanation was that my key ring must be faulty. This is unacceptable and unprofessional. I feel that my trust and privacy were violated by this incident. I expect better service and accountability from this dealership. I urge you to take this matter seriously and ensure that it does not happen again to me or any other customer. Please remove your keys from your key ring before service! More

I had a mixed experience with this dealership but very much appreciated Harold and his support during the process. 3 starts for Rice Toyota, 5 stars for Harold. much appreciated Harold and his support during the process. 3 starts for Rice Toyota, 5 stars for Harold. More

Jesse Meadows was extremely helpful in completing my car purchase. I live 3 1/2 hours from the dealership and Jesse made this experience seamless. Open communication, follow up, quick responses and flexibil purchase. I live 3 1/2 hours from the dealership and Jesse made this experience seamless. Open communication, follow up, quick responses and flexibility made the experience with Jesse top not. Leon Hugh was also extremely helpful and allowed me to purchase a car a state away. Thank you Jesse and Leon for making a process I was dreading one of the easiest and more pleasant experiences I have had. More

This is my second time buying with Toyota of Greensboro and once again could not have asked for a better experience. I got to work with Laura Coleman and she was beyond wonderful!! She would text me no mat and once again could not have asked for a better experience. I got to work with Laura Coleman and she was beyond wonderful!! She would text me no matter how many questions I asked for weeks. She is kind and professional and I will definitely want to work with her again in the future. Thank you Laura and Toyota of Greensboro!! More

I did an online purchase of a 2014 one owner Avalon Hybrid from Toyota of Greensboro. Sales manager Dylan Joyce is the best. His assistance, thoroughness, responsiveness, and due diligence were above a Hybrid from Toyota of Greensboro. Sales manager Dylan Joyce is the best. His assistance, thoroughness, responsiveness, and due diligence were above and beyond. His interaction with me regarding payment options, funds transfer, insurance binder, and vehicle transport were concise, complete, and timely. He is one to seek out if you are purchasing a vehicle from Toyota of Greensboro. T. Dover More