Toyota of Grand Rapids

I have always taken my 2013 Prius back to Toyota of Grand Rapids for service and maintenance work. The guys in the garage are the best. My Prius is at 107,000 and in top shape. I plan on driving it for over Rapids for service and maintenance work. The guys in the garage are the best. My Prius is at 107,000 and in top shape. I plan on driving it for over another 100,000. More

service all tasks were completed in a timely fashion; tire sensor was main concern outside of routine. Problem taken care of, the rest was just routine maint all tasks were completed in a timely fashion; tire sensor was main concern outside of routine. Problem taken care of, the rest was just routine maintanance More

The dealership was clean and very welcoming. The staff was courteous. I do not have twenty five words. There isn't anything more to say. was courteous. I do not have twenty five words. There isn't anything more to say. More

A well-run dealership. I have bought cars at this dealership since 1990 and really appreciate how well-run and accommodating it is. The waiting room is pleasant and the rep I have bought cars at this dealership since 1990 and really appreciate how well-run and accommodating it is. The waiting room is pleasant and the repairs have been satisfactory. The few times in all of these years that there was a problem they have dealt with it until it was solved. More

Key fob replacement Easy to schedule. Prompt attention. Very accommodating. Quick service. Able to perform installation while I waited. Always have great customer service Easy to schedule. Prompt attention. Very accommodating. Quick service. Able to perform installation while I waited. Always have great customer service whenever I need seevice More

Tundra Service Routine maintenance and not so routine repairs. Bruce got me in as scheduled, kept me informed while the work was being done, and followed up to be su Routine maintenance and not so routine repairs. Bruce got me in as scheduled, kept me informed while the work was being done, and followed up to be sure my truck was ready to go on our upcoming vacation. More

Unbeatable price, zero pressure Toyota of Grand Rapids gave me the lowest price in all Michigan for a 2019 new 4runner. There was zero pressure on me to buy it or even buy any extra Toyota of Grand Rapids gave me the lowest price in all Michigan for a 2019 new 4runner. There was zero pressure on me to buy it or even buy any extra services. The general manager, Dusten, went the extra mile to get all info and pictures of the car I specifically asked for. That was enough for me to drive 160 miles to buy my new 4runner. Staff was super nice and professional. Thank you for an amazing experience. More

Severely rust hidden from buyer Six months ago my daughter bought a 2010 Mazda 3 from Toyota of Grand Rapids. Last week she started having issues. A mechanic who inspected the car sa Six months ago my daughter bought a 2010 Mazda 3 from Toyota of Grand Rapids. Last week she started having issues. A mechanic who inspected the car said it has a severely rusted front sub-frame (the part that holds the drive-train in place) and looks like it sat in water a long time. He said the car will be unsafe to drive in a year or two, and will cost thousands to repair during the life of the six year loan. A reputable dealer would not sell a car like this. Scott Butz, the Used Car Manager, made it clear that this dealership only cares that a used car is "safe" (whatever that means) at the time of sale. Any competent mechanic would know this was not the quality of car you would expect from a franchised dealer. Toyota of Grand Rapids made their profit on this deal, and could care less that they saddled my daughter with a car that will cost thousands to repair and may be a safety hazard. Yes, we were wrong in not having an independent pre-purchase inspection done. But they were also wrong in foisting this lemon on my daughter. More

Service prices I drive from Eaton Rapids because I love the people but the last service I had done was across town at another Toyota service center and they gave me I drive from Eaton Rapids because I love the people but the last service I had done was across town at another Toyota service center and they gave me a list of things that need to be done at my next visit with there prices. I was unable to get in for 2 weeks, thus I scheduled an appointment here. Your prices are double. I find this to be very sad. I will not come here after today to get my vehicle serviced again. Nothing against the service workers. They are kind but could not tell me why the difference. More

Ripped Off I paid cash for a 2015 Rave 4 - all wheel drive that was certified with a years warranty in early March of 2018. I was back in the dealership on 12/8 I paid cash for a 2015 Rave 4 - all wheel drive that was certified with a years warranty in early March of 2018. I was back in the dealership on 12/8/2018 and was told that I needed new brakes and new tires. They blamed me "you must have hit a pothole" for the cupping tires. It's my opinion that the car had these problems when I drove it off the lot. This certified vehicle under 40,000 miles at the time should have lasted me at least one year without having to put money in the car for repairs. I chose Toyota hoping that with a good name this would be a great investment. I've bought several new cars in the past and never heard of a need for new brakes under 40,000 miles and less than a year of ownership. I'm now wondering if this was a manufacture problem. Who is responsible and what kind of future problems with I have with this car. More