Toyota of Glendora - Service Center

Michael is a great service representative to work with! Great service! Informative and friendly service! Great service! Informative and friendly service! More

Easy to make appointment online. Checked in quickly. Notified when car was ready. Everyone was polite and attentive. Checked in quickly. Notified when car was ready. Everyone was polite and attentive. More

Everyone was friendly and knowledgeable and looked out for my needs. Will be back and definitely will recommend! for my needs. Will be back and definitely will recommend! More

Great overall experience. Customer service in all aspects/departments is average-to-good, but has the potential to be outstanding. aspects/departments is average-to-good, but has the potential to be outstanding. More

Great place and staff. Brought my laptop and kept myself busy as I didn't make an appointment for my 5K service (Oil Change and Tire Rotation) on a Saturday—mind you (website app is glitchy and I tried sinc busy as I didn't make an appointment for my 5K service (Oil Change and Tire Rotation) on a Saturday—mind you (website app is glitchy and I tried since Wednesday without success). I told the greeter how happy I was that this dealer still gave car washes with service—as Puente Hills and West Covina no longer does (West Covina still owes me one from my August service)!!! Michael called my cell (even though I was in the lounge) to let me know my car was ready (and how quick it was done as he thought it’d be longer) and told me to go to the cashier. The cashiers were busy with a customer that was charged for a part that needed to be ordered—but he was off to San Francisco so he couldn't wait for the shipment). After waiting a few minutes the cashier asked him if he could would let her help me and he agreed (IDK why as the second cashier didn't look busy). I paid and even chit-chatted having a friendly conversation. I asked her if they washed my car and she said if I told service to wash it then it was done. So I go to find my car and it was behind the greeting area wall with both front windows down (open) and my key fob in the cupholder. I looked at it and couldn't tell if it was washed (as it was so dirty when I brought it and sometimes touchless car washes leave the dirt intact). After I opened my doors and hatch I didn't see any water drops and I knew it wasn't washed. I found Michael right away and he got right on it calling a porter. I had already packed up my computer and such—but I knew how fast their drive-through car wash with spotless rinse is. I did go back to the cashier and told her that my car wasn't washed! She stated she has nothing to do with what service does! I asked her than why when I asked her if they washed my car, she said if I told service to wash it—then it was done? More

The Saturday Service dept was excellent! Phi or Phil was friendly, knowledgeable and very helpful! I had a negative experience at another Toyota location. Glendora service dept. restored my faith! friendly, knowledgeable and very helpful! I had a negative experience at another Toyota location. Glendora service dept. restored my faith! More

Good service missed the car washed next time Over all Good service missed the car washed next time Over all they have been a very good dealer Good service missed the car washed next time Over all they have been a very good dealer More

Service department was great, and the work was completed on schedule. I will return for future service. on schedule. I will return for future service. More

Buyer Beware! My wife took her car in because the doors weren't locking on her car. Instead of runing a diagnostic to find out what's wrong with the car, they told her she needed to order a $360 key. When weren't locking on her car. Instead of runing a diagnostic to find out what's wrong with the car, they told her she needed to order a $360 key. When she came back they then informed her that the problem wasn't the key but she wouldn't be able to get a refund on the key because their staff needs to get paid. I feel like the staff was more concerned with making a sale & getting paid than actually helping my wife. I do not reccomend their service department. The staff looked at my like I was crazy when I asked why we are paying $360 for a key we don't need or want.😤 More

The service advisors are always professional and nice. They explain everything and answer any questions I have. They explain everything and answer any questions I have. More