Toyota of Glendora - Service Center

Great service. Everyone was very helpful and friendly. Nice workspace lounge so that I could do my work. Everyone was very helpful and friendly. Nice workspace lounge so that I could do my work. More

I was satisfied with the service. David seem to be honest and was straight forward with his comments. I knew I had a weak battery and forgot to tell him to check it and was glad that David seem to be honest and was straight forward with his comments. I knew I had a weak battery and forgot to tell him to check it and was glad that they did. More

Staff was kind and helpful making it a wonderful experience for my first time at this location! experience for my first time at this location! More

This review is in regards to my visit on Thursday, January 2nd, 2025. I got there at 9 AM on time for my appointment regarding my service report: 112742A from 12/31/2024. My vehicle was ready by 2:09 January 2nd, 2025. I got there at 9 AM on time for my appointment regarding my service report: 112742A from 12/31/2024. My vehicle was ready by 2:09 PM based on the time from my invoice no. 112907A but my name was never called! I am a very patient person, so I kept waiting, and waiting, and waiting... It was not until almost 10 minutes before 5 PM which is your closing time when someone ask me if I was waiting for my vehicle, that is when I found out it was ready and I paid my bill, meaning I was there for 3 more hours unnecessarily. I literally saw employees starting their day at work and I saw them going home! When I got home exhausted from the long 8 hour waiting time, I realized the service advisor LEFT ME A MESSAGE on my home phone to let me know my vehicle was ready. I think he thought or he assumed he was calling my cell phone, I don't have a cell phone, he called my regular telephone landline! I honestly don't recall telling him I was going to be waiting inside; still, I am frustrated by the experience. Normally, I am always asked if I'll be waiting in the lobby, if my phone on record is a mobile, etc... I was not asked any of that. Maybe some necessary training is in order, especially if the employee is still new. This is my first bad experience with your service department, my plans for the rest of that day were ruined, and I don't want it to happen to other guests. Everything else is fine, they did the needed work to keep me safe on the streets, for that I thank you very much. Thank you for your kind attention. More

Excelente atención al cliente. Muy amables y atentos atienden rápido y no te hacen perder el tiempo, EXCELENTE ATENCIÓN. Muy amables y atentos atienden rápido y no te hacen perder el tiempo, EXCELENTE ATENCIÓN. More

Scheduled a 9am appointment for Toyota RECALL 23TJ01 - Second Key Delivery Program. Two and one-half hour wait to have the new (2nd) key FOB programmed. Ridiculous! Do yourself a favor and use Claremont o Second Key Delivery Program. Two and one-half hour wait to have the new (2nd) key FOB programmed. Ridiculous! Do yourself a favor and use Claremont or Puente Hills Toyota for your service requirements More

I was very happy they were able to fix my GPS. Rodrigo And Luis Are two guys that are really good to deal with. They’re good employees. Very kind and very helpful.. Rodrigo And Luis Are two guys that are really good to deal with. They’re good employees. Very kind and very helpful.. More

Toyota Care service was friendly, fast, and efficient. The coffee is free & restrooms are clean The coffee is free & restrooms are clean More

Its always a pleasure to take my car to your dealership! Thank you for your help and professionalism. Thank you for your help and professionalism. More