Toyota of Glendora - Service Center

I know that I had the service on a holiday, but I had a &15 appointment. I arrived on time and was checked in by 7:26. I asked the Service Rep. how long would it be since I was waiting. He said an hour &15 appointment. I arrived on time and was checked in by 7:26. I asked the Service Rep. how long would it be since I was waiting. He said an hour and a half, maximum 2 hours. I got my car back at 10:28. 3 hours for an oil change is too long in my opinion especially when I had an appointment. I hope that because my vehicle has a lifetime free oil change that it takes longer. More

Staff is always courteous and helpful! Appreciate all. Special thanks to Genaro. Very communicative and helpful. Appreciate all. Special thanks to Genaro. Very communicative and helpful. More

Excellent service and friendly staff . Good communication with me while I waited for my car's service Good communication with me while I waited for my car's service More

Excellent service and staff. Miguel was amazing throughout. Great communication and great attitude. Workmanship was on point and they got my car back in a reasonable time frame. Miguel was amazing throughout. Great communication and great attitude. Workmanship was on point and they got my car back in a reasonable time frame. Super happy! More

Genara Milan always has been courteous and very helpful with the service appt. The texting is a good way for communication with the service appt. The texting is a good way for communication More

David Milan in the service department is a definite asset to your company. He is very knowledgeable and customer focused. I can always trust his advice on my car. I have recommended to several of my friends to your company. He is very knowledgeable and customer focused. I can always trust his advice on my car. I have recommended to several of my friends to go to Toyota of Glendora for service and be sure to ask for David. More

Always get my car done right. And the wait is never to bad. Rodrigo is a great service adviser. Always keeping my car up to date on what ever it needs. So my car is always running And the wait is never to bad. Rodrigo is a great service adviser. Always keeping my car up to date on what ever it needs. So my car is always running great. More

They set me up with a ride home and then brought me back when the car was ready. Excellent service. when the car was ready. Excellent service. More

We came in for something we thought was simple and something a Toyota dealership should have been able to preform easily, programming a key fob and cutting a tailgate key. The newly cut key wasn't tes something a Toyota dealership should have been able to preform easily, programming a key fob and cutting a tailgate key. The newly cut key wasn't tested and had to be returned. We find out that they need a new cutting device to make the key work properly. Why wasn’t it tested prior to me ever leaving the dealership? This bill was $470.00! We now wait a week for their machine to be fixed and our tailgate key to be properly cut! This is not great service. Our family has purchased 3 vehicles from this dealership in the distant past and the level of customer service gas seriously declined over the years. More

Service rep was courteous and helpful. The costs of parts, however, has gone up noticeably. The costs of parts, however, has gone up noticeably. More