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Toyota of Glendora

Glendora, CA

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Employees
Reviews
Vehicles
4.8
777 Reviews
Welcome to Toyota of Glendora! We have helped many customers from Glendora, Los Angeles , Claremont, West Covina, Whittier, Pomona , La Verne, Puente Hills, Pasadena, Covina, El Monte, Montclair, Rancho Cucamonga , Upland, Azusa, Duarte and San Dimas find the Toyota of their dreams!
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1949 Auto Centre Drive

Glendora, CA

91740

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Showing 777 reviews

November 24, 2023

Very friendly and knowledgeable and appreciate how courteous everyone is. They have WiFi and it is close to my home, More

by epinkerton3667
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean when I purchased car
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November 20, 2023

Mike and staff are always amazing, fast, and helpful at the service desk. Thanks you. More

by trayperk76.tp
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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November 19, 2023

Getting. My radio to work properly was very difficult and frustrating to me. I’m a senior it just seemed to complicated but they helped me patiently More

by nrozier3620
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beto Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 17, 2023

I purchased my new Rav4 Prime from Tucson Arizona. Peter, my salesperson, made the process simple and smooth. We often communicated by text, which was very convenient. Within a few days of my first ph More

by Tonya
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
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November 16, 2023

Truly the best Toyota Dealership in Southern California! We had a great experience! The people are straightforward and very helpful, and we would recommend this dealership to anyone without hesitation! More

by JM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Beto Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Sanchez
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November 05, 2023

Robert was extremely helpful with getting me a tire that I desperately needed after running over a nail. More

by Juliana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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November 03, 2023

I bought my new Sienna from this dealership and have been very impressed by the integrity and kindness of the staff, from sales to service. Thank you for making my car-buying experience non-stressful and pea More

by Ronda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Yacoub, Joseph in Service
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November 01, 2023

when buying car, I asked the salesman to use my wife's credit to strengthen her 800 plus rating, he insisted on adding mine, as well, and ran it twice, which lowered my credit score from 840 to 790 for th More

by ahiggs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Beto Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Toyota of Glendora responded

Hello ahiggs, It is standard procedure for the Dealer and the Bank to run credit, thus resulting in multiple inquiries. We're sorry your score dropped so drastically. If you'd like to call me at 909-305-2000, we can discuss ways to raise you score. Thank you, David Canova General Manager Toyota of Glendora

Nov 03, 2023 -

ahiggs responded

A woman can buy a car on their own credit, there was no need to run the husbands. That is to say a married woman is incapable of purchasing a car on her own, that is not true and being a sexist. Again, according to Experian, there was no need to run my credit twice. I know you think your policies are above reproach, but having started in the Auto dealer business at 18 years of age, I know better. There is nothing else to discuss when the opposites party is immune to criticism. At 75 years of age it is a waste of my time to go any further with this discussion Art Higgins

Nov 03, 2023 -

Toyota of Glendora responded

Hello ahiggs, I am trying to figure out what happened here, but I can't find you in our system. Just to confirm, did you purchase from Toyota of Glendora? Thank you, David Canova General Manager Toyota of Glendora

Nov 03, 2023 -

ahiggs responded

Dealer 20807 7MUEAAAG2PV054238 Salesman S043224 5/24/2023 Lynda Maria HigginsThat means you gave me a boiler plate response without even investigating, why am I not surprised, typical I know all and the customer knows nothing. I have known at least a dozen sales managers, all have the same arrogant attitude, sorry you opened yourself to that kind of response Art

Nov 03, 2023 -

Toyota of Glendora responded

Hello ahiggs, All I had to go on was "ahiggs" at first. It wasn't until you gave me your name that I was able to pull you up in system. Even then it was a challenge because your wife was added to Line 1 when you paid the vehicle off, and I didn't have her name while I was researching. The message that I practice is "Treat everyone with dignity, respect, and equality." I expect my crew to follow my lead, but they're not always perfect. I am sorry our that dealings with you didn't turn out well, however, I assure you that I will use this situation as a training lesson. Please apologize to you wife on my behalf. Thank you, David Canova General Manager Toyota of Glendora

October 27, 2023

Very polite and helpful. Patiently talking with me about concerns. That is all to be said More

by choneatakata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
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October 27, 2023

Jeremy and his dad made the experience wonderful. They were straightforward and didn't waste my time. They were what made the sale More

by greenman23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
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