Toyota of Gladstone - Service Center

Troy was very friendly and helpful. He was not pushy at all and I really appreciate that. They were willing to negotiate, he answered all my questions, and he even interacted with my kids. He went out to m all and I really appreciate that. They were willing to negotiate, he answered all my questions, and he even interacted with my kids. He went out to my van that was being serviced and got my kids car seats out so we could go for a test drive. I would recommend buying a vehicle from him to anyone! Thank you so much!! More

My 1986 Celica has only known Toyota servicing. Since 1989, Jenny has been the primary service care person. Even tho this is an old car, she always makes me feel like this car's care is just as importan 1989, Jenny has been the primary service care person. Even tho this is an old car, she always makes me feel like this car's care is just as important as any new car. Lately, getting Toyota parts have started to become a problem, Jenny took 2-3 days calling around the country trying to locate a specific genuine Toyota part. That really said alot about how much she cares about her job and about my car. Plus, she is always so cheery, friendly, fun to be around. She makes me feel like my car is family. Thus, I will continue to come to Gladstone Toyota Service Center, primarily because of Jenny Rhodes and how much she cares about making sure that my car is taken care of correctly, and in a timely manner. Plus, I let everyone I know that owns a Toyota to be sure and ask for Jenny and the PURPLE team, cuz, "they are the best"! More

We own two Toyota's, a Highlander and a Prius. Jenny has been our service team manager for both of these vehicles. Jenny goes the extra to make sure that we are satified with the service and the workmanshi been our service team manager for both of these vehicles. Jenny goes the extra to make sure that we are satified with the service and the workmanship. We have gotten to know her and we look forward to her "upbeat" and "can do" attitude. She remembers not only the vehicle questions discussed at our last auto service, but personal comments from my last service. This is a personal touch that means a lot, and I will always return to this dealership for service because I know the Toyota of Gladstone staff cares. Jenny has taught me that. Thank for such great service, and I would recommend anyone to try Gladstone Toyota's service department. All of the Service team projects that they appreciate the organization and take pride in their jobs as Jenny does. Jim DeClark A satified customer who has no problem giving the highest rating in all catagories. More

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Peggy is always very sympathetic and understanding and doesn't try to oversell anything that I don't need or can't afford, being a broke college student, I can't afford to give my car the love it really n doesn't try to oversell anything that I don't need or can't afford, being a broke college student, I can't afford to give my car the love it really needs, but at least I try to keep up on my oil changes. I will probably always go back to Toyota of Gladstone as long as I live in the area because I know I can get good customer service with out the salesman attitude! More

Everyone in the sales and service go beyond to be help full. Especial Jenny Rhodes and Peggy Maben. The girls are very efficient and very help full every time I have been in the service dept. I bought a R full. Especial Jenny Rhodes and Peggy Maben. The girls are very efficient and very help full every time I have been in the service dept. I bought a Rava4 2008 so I have been in for regular service for my car, and the people are always happy to great me with a smile and address my concerns. I stopped by Monday at 5:50 and was greeted with a smile, I was there to get my vanity light looked at and they got right on it to replace the bulb, and I was on my way! GREAT SERVICE EVERY TIME!! More

I have been very happy with this dealership because of Jenny. She always takes time to explain what could be done and then what needs to be done. She breaks it down so I can do it little by little when it Jenny. She always takes time to explain what could be done and then what needs to be done. She breaks it down so I can do it little by little when it fits in my budget.Its the first time when I have work done I on my car I can feel like I can trust whats going on. I have been other places and travel past other dealers to come here. I will always take my car there and recomend that to everyone. More

i have not dealt with the sales dept. of this dealership, but the service department is the best! even the person on the phone who made the appointment was courteous, knowledgeable, and professional. the sho but the service department is the best! even the person on the phone who made the appointment was courteous, knowledgeable, and professional. the shop is clean and welcoming. i came to gladstone because another dealership (broadway toyota) was trying to swindle me- they said that my engine was shot and i needed to trade in my car for "one on their lot". i obviously wanted a second opinion, and the gladstone toyota service department came through with flying colors. i was given in writing a full and thorough explanation of everything that would be done to my 2000 celica for its 60,000-mile tune-up before anything was done. Skye made me feel appreciated and took his time to let me decide what my options were. they gave me a loaner car for FREE while the service was done, which Tiffany took care of in the most cheerful and personable way, making sure i would be driving a vehicle which would suit me. she was terrific. Skye called me during the course of the service to let me know how things were going, and when he diagnosed the loose timing chain (which broadway toyota said would cost $6000-$9000 to fix, unless i traded it in), he quoted a repair of $746, in writing, and with an honest assessment of how soon it needed to be taken care of. the car was ready to be picked up at the promised time and was spotless inside and out. all in all, it was an excellent experience. it is a long way for me to get there (45 minutes one way), and they are probably not the cheapest in town, but the overall professionalism and regard shown by everyone i had contact with was well worth the drive and every penny. they offered a complete and itemized list of all that was done, and a year's warranty on all parts and labor. i didn't tell them anything about my experience with broadway toyota, so they had nothing to prove to me other than their own professionalism and honesty. what a great shop. More

Charged more than the quote because my Toyota Tacoma takes a little extra oil. A Toyota dealership should know how much oil a Tacoma takes. They charged more than $30 dollars extra. takes a little extra oil. A Toyota dealership should know how much oil a Tacoma takes. They charged more than $30 dollars extra. More