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509 Reviews of Toyota of Gladstone - Service Center
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September 19, 2014
OUTSTANDING CUSTOMER SERVICE FROM JENNY RHODES! I have always received outstanding customer service from Jenny Rhodes at the Service Center at Gladstone Toyota. She is very knowledgeable and always I have always received outstanding customer service from Jenny Rhodes at the Service Center at Gladstone Toyota. She is very knowledgeable and always takes the time to go over and above explaining what was going on with my previous vehicle and now with my new 2014 Sienna. My husband, daughter and grandson now see Jenny with their Toyota vehicles. They are also as happy with the service as I'm. Jenny is a very special lady, knows her business and is very understanding. More
by jchoover
September 17, 2014
Service Center at Gladstone Toyota Tyson Knottingham is by far the best service rep I have ever dealt. He never fails to take the time to explain exactly what is going on with any of m Tyson Knottingham is by far the best service rep I have ever dealt. He never fails to take the time to explain exactly what is going on with any of my vehicles or the charges associated with routine maintenance and repairs. He is customer service driven and my concerns are always addressed. I would be lost without him. More
by Tracey Goff
September 08, 2014
Best customer service ever Took my car in for routine service. Was going to be a longer appt than I had thought, so they got me a rental car. Very easy. Received a phone call Took my car in for routine service. Was going to be a longer appt than I had thought, so they got me a rental car. Very easy. Received a phone call about other work that needed to be done, so I could decide what I wanted to do. Picked my car up the next morning. Everything finished like it should be, and pricing was what I was told it would be. Worked with Jenny in service. LOVE HER!! She is so sweet, and takes time to explain and go over everything. Don't really love taking my car in, but she makes it sort of fun. More
by donnalehew
September 05, 2014
1 year free Maintenance on used car I purchased a used vehicle from Gladstone Toyota and one of the selling points brought up to me over and over again was that it comes with a years fre I purchased a used vehicle from Gladstone Toyota and one of the selling points brought up to me over and over again was that it comes with a years free maintenance. So I made my first appt. and when I did I asked the guy on the phone what it covered and was told basically an oil change, all fluids filled and my tires rotated. I made the appt for 2:00 PM, I was 15 to 20 minutes early and the first in the service line. Meanwhile several other cars pulled in behind me. I found out that the only thing my free so called "Maintenance" for a year covers is the oil change and an inspection. After waiting for nearly 2 hours and watching all those who had come in after me leave with their cars I saw them pull my car into the shop. When they were done they marked on my receipt that I had corroded battery cables and a weak battery. Neither is true! I know this for a fact. They also told me when I called them after returning home that they had not removed the battery cables. That was not true. You see my car is a Lincoln LS and when removing the cables and putting them back on there is a certain procedure that needs to be followed. If you don't follow it your car will not run right or shift right.I found that out when I got a CD stuck and rebooted the player by taking off the battery cables and putting them back on. (NO corrosion either) That was the reason for my calling them after I got home. Removing the cables also removes all setting you have made for seat, pedal, and steering wheel that need to be reset. That part is no big deal but driving it without following the set procedure is. I am taking it to the Ford dealer tomorrow and I hope there has been no permanent damage done to the transmission. To sum up. If you have anything but a Toyota do not take it to Gladstone Toyota. I don't know if they know any more about a toyota or not. If you are buying a used car there just know that the so called FREE maintenance is nothing more than an oil change and if your time is worth anything to you your better off going to Jiffy Lube or Oil Can Henrys. The free so called maintenance is not what they want you to think it is. Would an insurance claim hold up if the only maintenance you did was change the oil? I think not. More
by smacked
Employees Worked With
Garrett Griffith
September 03, 2014
exceptional dealer for service and purchasing Have had the opportunity to purchase three Toyotas from this dealership and have been very satisfied with each one. fair trade-in on the one and exce Have had the opportunity to purchase three Toyotas from this dealership and have been very satisfied with each one. fair trade-in on the one and exceptional deals on the outright purchases..........have had all my services done their by the blue team and have nothing but the best to say about them...exceptional work and always done on time. they are the best!!!!! More
by 20dodge
July 21, 2014
Tyson...always on top of it. Every time I need service done on my vehicle Tyson and his team are always on top of it. Thanks for working so hard to keep our vehicle safe and on t Every time I need service done on my vehicle Tyson and his team are always on top of it. Thanks for working so hard to keep our vehicle safe and on the road. More
by emansnux16
June 11, 2014
EXCELLENT SERVICE ! Thank you very much for servicing my 2008 Scion xD on April 07, 2014 and your attention to my needs and help. For sure will use this service again an Thank you very much for servicing my 2008 Scion xD on April 07, 2014 and your attention to my needs and help. For sure will use this service again and have already recommended it to my friends. Best wishes to the whole teem! More
by Scion_xD
Employees Worked With
Kyle Hulett
May 30, 2014
Repair of rear latch on Sequoia Called to have latch replaced as it broke and could not open the rear latch. Called service department and was told it was not an uncommon situation Called to have latch replaced as it broke and could not open the rear latch. Called service department and was told it was not an uncommon situation and the part was in stock and approx price to repair was $300. got a call and said more was broken and would be $471. to repair. When I picked up, there was no one that could explain why the difference on a seemingly common repair and no old parts to show that were repaired. I have taken my vehicle here for many years which began under different ownership and service before this I had a similar experience and really don't have faith that I am being treated honestly. More
by BryanGuthrie
Employees Worked With
Eddie
April 18, 2014
Outstanding Service by Toyota of Gladstone's Purple Team I received outstanding service from the purple team at Toyota of Gladstone. My Prius was scheduled for 110,000 service. They performed the service qui I received outstanding service from the purple team at Toyota of Gladstone. My Prius was scheduled for 110,000 service. They performed the service quickly and professionally. I have recommended Toyota of Gladstone to many of my friends, specifically the Purple Team leader, Jenny Rhodes. She is knowledgable, efficient and personable. More
by cathys
April 14, 2014
EXCELLENT SERVICE Everytime I go to Gladstone Toyota I have had excellent service, very friendly and well trained staff. Would not go anywhere else to have my car servi Everytime I go to Gladstone Toyota I have had excellent service, very friendly and well trained staff. Would not go anywhere else to have my car service or to purchase another car. More
by tarabaker
