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509 Reviews of Toyota of Gladstone - Service Center
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October 19, 2017
Austin was very good I do not like being suggested to select levels of customer satisfaction for a future survey that Toyota will be sending me. I find this very unprofess I do not like being suggested to select levels of customer satisfaction for a future survey that Toyota will be sending me. I find this very unprofessional and strong arming to me if I do not answer high evaluation that I may be retaliated against in the futrue. During my service wait I observed very tense conversations between sales staff and apparent managers that seemed would have been better behind closed doors not while walking through the customer waiting area.. I heard conversations with customers and your staff, and your customers were sharing with others that felt they were being force to make decisions they were not ready to make, some were service some were sales, this is so disappointing. You are my neighborhood Toyota dealership in Gladstone and have been a service and sales customer for nearly 30 years when your deallership was in the Irv Leopold Milwaukie location. I have unfortunately been forced to question my future relationship with you. Your staff should be working to build trust and relationships not just processing and hoping for premium evaluations which I am sure is coming from upper managers. It would have been so nice if someone would have offered me some water, or a soft drink, tea or coffee or asked me if I was comfortable. Wow, you have an updated food service area that no customer used but your sales and service staff did. You want my money for any service and for food too? I was particularly disappointed that no one thanked me for coming into Toyota of Gladstone, the last opportunities for this came from the person that pulled my car into the shop the servicemanager in the first desk that walked by me and other service people including Austin. More
by gladstone sad
Employees Worked With
Austin
October 19, 2017
Service appointment My 60K service was scheduled for a Wed, but because of medical reasons I asked if I could bring it in Tuesday evening and pick it up on Thursday morni My 60K service was scheduled for a Wed, but because of medical reasons I asked if I could bring it in Tuesday evening and pick it up on Thursday morning. This was OKed by Jason, which was great. Also the total invoice was less than I expected, which was also great. Jason and his crew are excellent to work with!! More
by Glenn Waer
Employees Worked With
Jason McCoy
August 31, 2017
In for new brakes...out with new Prius I brought my 2003 4-Runner in for new brakes...love this SUV!! No intention at all of buying. I did want to look at a hybrid, and after Kenny showed I brought my 2003 4-Runner in for new brakes...love this SUV!! No intention at all of buying. I did want to look at a hybrid, and after Kenny showed me the Prius Prime, blue (my favorite color), 133 MPG.... I was hooked. My insurance agent said she never insured a car with only 3 miles on it before! Kenny was not pushy, was knowledgeable about the car, and if he didn't know, he found someone who did. I swore I'd never buy from a dealer (that was 2003), but this changed my mind. Thanks for a hassle-free experience. More
by BabyBluePrius
Employees Worked With
April 27, 2017
Gladstone Toyota Customer Service I have purchased my Toyota vehicles with this dealership and have always felt respected and the process being fun. Thanks to Kenny for offering me a I have purchased my Toyota vehicles with this dealership and have always felt respected and the process being fun. Thanks to Kenny for offering me a chance to update my vehicle with. 2017 RAV4.....it was fun and painless, he aimed to please!! Jana K More
by Gammaj17!
Employees Worked With
April 06, 2017
Came in for oil change, Went out with new Rav4! I took my 2015 Rav4 in for the routine oil change and while waiting was approached by Kenny asking if I liked my Rav4. He proceeded to tell me about I took my 2015 Rav4 in for the routine oil change and while waiting was approached by Kenny asking if I liked my Rav4. He proceeded to tell me about the 2017 Rav4 new safety features, etc. The dealership team worked their magic and gave me the same conditions needed/promised and ended up leaving with a 2017 Rav4. The whole process was pretty painless and Kenny (as well as rest of the team) worked hard as I was a bit picky (to say the least) with my conditions. In the end, I think they were pretty happy to finally see me leave :>). Thank you to the whole team for a job well done! More
by Jenni Barrett
Employees Worked With
March 17, 2017
Got a new car. I actually went into Toyota of Gladstone to get my oil changed on my 2016 Toyota Corolla. While waiting for my service, I was walking around looking a I actually went into Toyota of Gladstone to get my oil changed on my 2016 Toyota Corolla. While waiting for my service, I was walking around looking at some of the show cars when I was approached by one of the car salesmen. Started some small talk and ended up asking about the car I was having serviced. I mentioned that I was in the middle of leasing the vehicle while we were standing aside a 2017 Camry on display. He mentioned that they had a great deal going on the Camry's currently and I might be able to get a steal on one by trading in my leased vehicle. I let him run the numbers and see what kind of deal he could get me. I was rather surprised seeing how my lease was a 3 year and I was only a year and a few months into it... nonetheless, I left with a brand new 2017 Toyota Camry, paying only 40 dollars a month more than the corolla and most importantly, financing the beautiful new machine! I give Khzam, the Toyota salesman that helped me today, 5/5 in helping my family and I today! Also, some honorable mentions. Gentleman working in finance, was very kind and went out of his way to get me a deal on gap insurance and theft protection! I greatly appreciated his help and the friendliness of the entire staff! They earned my future business..... again! More
by Crockett.jordon
Employees Worked With
March 10, 2017
Excellent car dealer I worked with Duy Dang. He is a great man. He helped me find a nice Sienna with a great price. I would definitely come back here if I needed another c I worked with Duy Dang. He is a great man. He helped me find a nice Sienna with a great price. I would definitely come back here if I needed another car in the future. More
by Hai Nguyen
Employees Worked With
Duy "Dewey" Dang
November 11, 2016
The service department could not fix the lemon they sold us. This dealership is crooked. The service department man who greeted us didn't greet us at all. He took my keys and walked away. The service department This dealership is crooked. The service department man who greeted us didn't greet us at all. He took my keys and walked away. The service department could not fix the lemon that this dealer sold us so when we returned it 14 days later with hopes of a car that worked, they refused to give us our money back or honor the money we bought it for. HORRIBLE PEOPLE!! I WILL NEVER GO BACK HERE!!! More
by Exmauichic
Employees Worked With
Robert, Joe, and Allen., Jeremy Colen
July 27, 2016
service cost excessive in $ and time Have been going to Gladstone for service the last three+ years and becoming increasingly disappointed in how long it takes to complete the job and th Have been going to Gladstone for service the last three+ years and becoming increasingly disappointed in how long it takes to complete the job and the resulting costs. Two days agoI went in for my 50,000 mile service and it took over two (2) hours to complete four basic services 1. 5000 mile service (no oil change)($30) 2. power steering fluid exchange ($85) 3. replace wiper blade INSERTS ($33) 4. rotate tires and reset inflator ? gauge on dash to 35 psi Other labor parts(?) $24 TOTAL BILL $172!! Was initially advised it would take up to 90 minutes to complete. After checking on the delay 2 hours later was told the mechanic would be another 5 minutes which turned into another half hour! As a retired Toyota national parts manager of 20 years I need to be more discreet in who I use as my servicing dealer which will NOT be Gladstone next time. More
by old factory guy 123
Employees Worked With
Ryan Davis
May 29, 2016
Stranded on vacation and Water pump went out I was in town on vacation and my car was making a really bad noise. They were able to get my car in before the three day weekend, and went above and I was in town on vacation and my car was making a really bad noise. They were able to get my car in before the three day weekend, and went above and beyond to not only get my car fixed but also worked to help me keep my cost down as much as possible. As a single mom, this was a huge worry and relief how much they helped me. I would greatly recommend this location for any type of service work needed!! More
by Lemonfresh
Employees Worked With
West Kennedy
