Toyota of Gladstone - Service Center

Great service from this team! Austin was my service rep and he remembered talking to me the day before to schedule the appointment. Everything went well. He did forget to have the Austin was my service rep and he remembered talking to me the day before to schedule the appointment. Everything went well. He did forget to have the rear wiper blade replaced and was not available when I returned to pick up the car. I spoke with another person who helped me get that done and check out. He too was very courteous and helped resolve the wiper blade issue. More

Good save! The online system got my tire order, but lost the appointment. They were still able to get me in right away...smooth sailing after that! The online system got my tire order, but lost the appointment. They were still able to get me in right away...smooth sailing after that! More

Expedited I needed to replace a front headlamp bulb. I drove in, waited about 35-40 minutes, and drove out with my new bulb. I appreciated the efficiency the st I needed to replace a front headlamp bulb. I drove in, waited about 35-40 minutes, and drove out with my new bulb. I appreciated the efficiency the staff provided. More

Top Notch Service Austins is ALWAYS helpful with getting me in to get whatever I need done. H'e's very helpful and friendly! I come all the way near Seattle to deal wi Austins is ALWAYS helpful with getting me in to get whatever I need done. H'e's very helpful and friendly! I come all the way near Seattle to deal with him and Parker in the service center. That's how much I appreciate them!!! More

customer service Kenny Khzam responded to my request to program my new phone in my Toyota Avalon. He went far beyond that and set me up for hands free phone use. He Kenny Khzam responded to my request to program my new phone in my Toyota Avalon. He went far beyond that and set me up for hands free phone use. He guided me through what I needed to do and then some. He is an example of patience and courteously. Thank you Kenny. Ralph Groener More

Very fair deal on a used vehicle. I traded in two vehicles for a late model RAV4. The salesperson, and all other people I had to deal with there were extremely helpful and patient. I I traded in two vehicles for a late model RAV4. The salesperson, and all other people I had to deal with there were extremely helpful and patient. I did not feel pressured. Within an hour I had a deal on the car I wanted. In fact, even the general manager sat down and helped with the process. He was a very nice young man. I must add David Chae who was helpful in sorting out the financials. More

Execlent service I have been a customer since 2005 and had good service with this dealer and the last sales representative Ken Kazamm. I would Ken for new and used ca I have been a customer since 2005 and had good service with this dealer and the last sales representative Ken Kazamm. I would Ken for new and used cars More

Toyota 4Runner I am so extremely pleased with Eric, Brian, and Zach for helping me! I drove 2 hours to work with these men and it was worth every mile! They listened I am so extremely pleased with Eric, Brian, and Zach for helping me! I drove 2 hours to work with these men and it was worth every mile! They listened to my questions, answered everything, made me feel at home. I had my two children with me and they even played/watched over them while I looked over my vehicle. This is the type of customer service I love to see when walking into a car dealership, rather than someone just trying to sell me a car and make money. The person in charge of these men should be extremely proud of their employees at Toyota of Gladstone OR. More

Best ever service Gladstone dealership has very helpful staff. They accommodated my needs and made everything possible to meet them. They are very knowledgeable and res Gladstone dealership has very helpful staff. They accommodated my needs and made everything possible to meet them. They are very knowledgeable and respective. They even offer to deliver my new car at no coste. Thank you, you made that day. More

Best service department experience ever I have been taking our new 2018 4Runner and Camry Hybrid to the Toyota of Gladstone service department, to the purple team, and specifically Austin Ts I have been taking our new 2018 4Runner and Camry Hybrid to the Toyota of Gladstone service department, to the purple team, and specifically Austin Tsuruta. Austin and the Purple team have been fantastic, and Austin has gone out of his way to work on my concerns. He listens carefully and diligently works towards solutions. As a retired master technician, I understand how difficult it can be working with customers concerns and identifying the issues. He has been patient and capable of navigating the process with someone who has worked in the industry, and has been able to resolve the warranty issues, satisfy my worries and done so in a polite, concise way, and always welcomes me with a smile and a handshake. I have had mediocre service at other Toyota dealerships in the metro area, but have found a new Toyota service department that has earned my confidence and business. Austin and the Purple team are a great example of what a service department is meant to perform like. I will be seeing him for all our vehicles maintenance and repairs. Jon Molenkamp More