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Toyota of Gladstone - Service Center

Gladstone, OR

3.9
509 Reviews

509 Reviews of Toyota of Gladstone - Service Center

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June 20, 2022

The service staff were among the rudest I have ever experienced (Kyle specifically). Will not be coming back...No one in customer service should mock or belittle their customer. More

by springerehs
Recommend Dealer
No
Employees Worked With
Kyle Reed
June 09, 2022

I first came in there and bought this jeep turns out it leaked badly I had it for three days when I brought it back in the gm gave me his card and said we will take care of this. I went without my car f More

by Daryl.teagle
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wendal Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Garcia-Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Stiefel, Jonathan Castino
Jun 10, 2022 -

Toyota of Gladstone responded

Daryl, thank you for giving us the opportunity to take care of you! We greatly appreciate your patience and understanding in a frustrating situation. Thank you so much!

May 12, 2022

Find another place to get your Toyota service. Last time in they didn’t finish or maybe start all the service they said they did. Also I asked them to change the wiper blades. It didn’t get done a More

by jim32
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Owen Furlong, was terrible , Mike Hill
May 14, 2022 -

Toyota of Gladstone responded

Jim, we are sorry to hear that you had a bad experience with our service department and apologize. We would like an opportunity to make it up to you; however, we don't have enough information in the review to reach you. Can you please reach out to our Service Manager, David Ruppert so we can get additional details to help out? He can be reached at (503) 722-4800 or DRuppert@ToyotaofGladstone.com

May 14, 2022 -

jim32 responded

I have already talked to him. I didn’t find him very interested in my poor service. I will just go to another dealership for my service and sales.

May 01, 2022

You have been our go to for service for 18 years. Hasn't always been 5 stars but we still come back. More

by terry37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Tsuruta
May 03, 2022 -

Toyota of Gladstone responded

Thank you Terry! We appreciate you being a loyal member of the Toyota family. We look forward to seeing you next time.

April 30, 2022

I appreciated the free ride back to my home while my car was being serviced. I was shown the cost before the service so there were no surprises. The customer service was efficient and my car was ready the More

by Fkhosford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember names but all were kind and efficient.
May 03, 2022 -

Toyota of Gladstone responded

Thank you so much for sharing this with us. We look forward to seeing you next time!

April 25, 2022

Great service, no waiting time, dropped my car up and LYFT was ordered and I was called as soon as service was complete. More

by Dmullin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hill
Apr 26, 2022 -

Toyota of Gladstone responded

Thank you so much for sharing this with us! We look forward to seeing you again.

April 24, 2022

This time my experience was great. Things have definitely improved. I was out within an hour and able to make my appointment that I had scheduled for later that morning. Thanks. More

by Catherine Tolle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't get any names
Apr 24, 2022 -

Toyota of Gladstone responded

Catherine, thank you for your feedback and for giving us another chance! We absolutely appreciate it.

April 22, 2022

Great Service. ......Very helpful service advisors and great communication skills. Best place to take your Toyota too. More

by ET K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hill
Apr 24, 2022 -

Toyota of Gladstone responded

Thank you!

April 21, 2022

There are cheaper places to have my car serviced, but the dealer service techs know the idiosyncrasies of the Prius better than many of the other shops. More

by ronk
Recommend Dealer
Yes
Employees Worked With
Austin Tsuruta
Apr 24, 2022 -

Toyota of Gladstone responded

Thank you for your business!

April 09, 2022

Fair price, excellent knowledge, on schedule, good attitude, clean and sufficiently large waiting room. Thanks More

by dey2508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Channel
Apr 09, 2022 -

Toyota of Gladstone responded

Thank you for allowing us the opportunity we look forward to you visiting with us again.