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509 Reviews of Toyota of Gladstone - Service Center
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October 15, 2020
Everything just moved along like clockwork. I have always done my own service work on my vehicles, but having it done gave me a nice chance to read. done my own service work on my vehicles, but having it done gave me a nice chance to read. More
by thazelt
Employees Worked With
Austin Tsuruta
October 12, 2020
Yes, I got my oil changed on a coupon which apparently doesn't include tire rotations. I have purchased two cars from you since 2018. You know it takes all of maybe 5 minutes of labor to rotate tires and doesn't include tire rotations. I have purchased two cars from you since 2018. You know it takes all of maybe 5 minutes of labor to rotate tires and had you just done it and told me you had thrown it in, it would have engendered incredible loyalty. Its the little things that give your customers like me an exceptional experience. Your dealership experience is no different than Portland or Beaverton. What's something that says Gladstone Toyota is different and worth coming back to? More
by Mark
Employees Worked With
Jason McCoy
October 10, 2020
Professional service. Good communication and explanation of needed and suggested services. I don’t think I need twenty five words to say that I was satisfied. of needed and suggested services. I don’t think I need twenty five words to say that I was satisfied. More
by maewest
Employees Worked With
Austin Tsuruta
October 09, 2020
Kyle is the man! Always goes above and beyond my expectations! What else can I say besides the fact that he is an exceptional service manager and a very decent human expectations! What else can I say besides the fact that he is an exceptional service manager and a very decent human More
by dimitryk2004
Employees Worked With
Kyle Reed
October 09, 2020
when they arranged the ride, the address was wrong for two times, I and the driver had to come back to the Toyota service, I feel it wasted my time and the driver's time. two times, I and the driver had to come back to the Toyota service, I feel it wasted my time and the driver's time. More
by weij03
Employees Worked With
Garrett Griffith
October 03, 2020
Both Johnathan C and Vic provided a stellar buying experience. They provided expert knowledge, great conversation, and made sure I was happy and taken care of to the best of their abilities. They soug experience. They provided expert knowledge, great conversation, and made sure I was happy and taken care of to the best of their abilities. They sought answers to all my questions and made sure I understood each portion of the process. I can't recommend them enough. More
by a.camp
Employees Worked With
Vic Meese, Jonathan Castino
October 02, 2020
I have some retractions to make. It was an unfortunate coincidence that I got the coupon a day before the refund check. I got the check after Dave left a message stating they did actually send a check. T coincidence that I got the coupon a day before the refund check. I got the check after Dave left a message stating they did actually send a check. The check almost was for the stated amount but no complaint there. It arrived in the mail afterward. I'm partially to blame, Caveat Emptor. I will state they are very affable and true to their word in damage control. The whole event could have been cut short it they would have not recommended needless service. It is the job of a service writer to "add on and sell up". I must apologize, in writing, for sending a "torpedo" without talking to Mr. Ruppert. I blew up and thought I'd been lied to when I got the coupon and thought that was their resolution. I was wrong. The problem appears to be resolved but the root of the problem is still there. I hope they redouble their efforts to make sure they're more "spot on" in their service issues. I don't envy the situation Dave Ruppert has to deal with. He must meet the expectations of the dealership while not alienating customers at the same time. More
by deanmuch
Employees Worked With
Mr. Dave Ruppert., Austin Tsuruta
June 05, 2020
Recent service experience Excellent service service experience. The car was serviced within the expected time frame. Also, during covid-19, all staff at the dealership were wea Excellent service service experience. The car was serviced within the expected time frame. Also, during covid-19, all staff at the dealership were wearing masks and respecting social distancing.. More
by watkins1636
Employees Worked With
Austin Tsuruta
June 05, 2020
Save them all. Kyle found a family of 3 mice inhabiting the engine compartment. They were subsequently taken and released outdoors. How many other dealers can claim Kyle found a family of 3 mice inhabiting the engine compartment. They were subsequently taken and released outdoors. How many other dealers can claim this??!! Bravo! Oh yes, he did a great job on the car, too..... More
by bolduan2
Employees Worked With
Kyle Reed
