Toyota of Gladstone - Service Center

Service has always been great. Knowledgeable service writers and technicians. Purchased my third vehicle from the dealership last night. Got a great deal and it was not a taxing experience. writers and technicians. Purchased my third vehicle from the dealership last night. Got a great deal and it was not a taxing experience. More

Jason was very helpful. I came in for a scheduled service and mentioned that recently my truck had stalled one morning. He investigated and discovered that there was a recall on my fuel pump. It tu service and mentioned that recently my truck had stalled one morning. He investigated and discovered that there was a recall on my fuel pump. It turns out that the symptom I had described was consistent with the fuel pump recall. More

Friendly, professional, caring. While waiting I noticed an employee sanitizing the lobby tables chairs. I appreciate the Covid safety protocols also they had masks available. Karron Cook Jan 18, 2021 an employee sanitizing the lobby tables chairs. I appreciate the Covid safety protocols also they had masks available. Karron Cook Jan 18, 2021 More

Great service and communication. Parker helped setup the audio and explained how. He also explained various other functions I wasn’t sure about. Thank you. audio and explained how. He also explained various other functions I wasn’t sure about. Thank you. More

My new car from Gladstone Toyota is wonderful. My family and I enjoyed the excellent service the dealership provided and the time they took to explain the many new features the vehicle offers. We popped kil and I enjoyed the excellent service the dealership provided and the time they took to explain the many new features the vehicle offers. We popped killer wheelies the entire way home! More

The work that is done is done correctly, but it’s not always done in a timely manner. It took over 5 hours for them to perform a routine oil change and replace a small window seal. The appointment was always done in a timely manner. It took over 5 hours for them to perform a routine oil change and replace a small window seal. The appointment was made well over a week in advance. I never received a phone call from them saying my vehicle was ready to be picked up. After not hearing from them, I called before they were going to close to inquire about my vehicle. I was told someone called, got voice mail and wasn’t able to leave a message because voice mail wasn’t set up. They obviously called the wrong number because my voicemail is set up, I had no missed call and it’s the same number they have called me on during prior visits. I expected someone would have tried to call a second time a figured that out. Also, the parking is awful. My wife had to park out on the street because there was no where to safely park to wait for me. Overall, I will go back because I want my Toyota to be serviced by a Toyota dealer, but there are things that should be improved. More

Friendly and quickly taken care of in service for 5000 mile check-up. Downside was when I called to set appointment I asked for some residue left behind from protective plastic for transport be removed an mile check-up. Downside was when I called to set appointment I asked for some residue left behind from protective plastic for transport be removed and it was ignored by appointment setter and service . Had to ask why it wasn't done and ask again to have it removed. It was taken care of. More

Thank you to Austin, my trust in Toyota dealerships is renewed. The washman coupon was a nice bonus. See you next time I need service :-) renewed. The washman coupon was a nice bonus. See you next time I need service :-) More

Friendly, courteous, and professional, as always. The service took longer than originally estimated, but the tech advisor kept me updated as it went along. A nice stress free experience. service took longer than originally estimated, but the tech advisor kept me updated as it went along. A nice stress free experience. More