Toyota of Gladstone - Service Center

My experiences with purchasing my Tacoma (new in 2017) and having it serviced have always been great. I have had no complaints. There was just one minor thing on my last service - the technician didn't and having it serviced have always been great. I have had no complaints. There was just one minor thing on my last service - the technician didn't replace the windshield sticker showing when my next service is due. I didn't notice this until after I had left the dealership, or I would have asked for a new while I was there. More

The car is beautiful but the dealership needs to learn how to fax documents. Its fast and easy. My signature collector arrived at 9pm w/ 20 doc. I had not been given a chance to read :( how to fax documents. Its fast and easy. My signature collector arrived at 9pm w/ 20 doc. I had not been given a chance to read :( More

The staff provides great service, Everyone was very knowledgeable, and patient with even the basic questions and requests. The moment you walk in to the dealership you feel welcome without any high pr knowledgeable, and patient with even the basic questions and requests. The moment you walk in to the dealership you feel welcome without any high pressure selling. Truly a great experience overall! More

Although I will not buy another Toyota I will stay with Toyota of Gladstone as long as I keep this one, or until the best service person Austin Tsuruta leaves. Toyota of Gladstone as long as I keep this one, or until the best service person Austin Tsuruta leaves. More

Excellent experience and was taken care of wonderfully by the staff. All of my family goes to this dealership and we couldn't recommend it enough. the staff. All of my family goes to this dealership and we couldn't recommend it enough. More

Excellent customer service as always. My adviser was very friendly and professional. Waiting room are is clean. I just wished they would wash my car like other dealers do friendly and professional. Waiting room are is clean. I just wished they would wash my car like other dealers do More

Set up an AM appointment, arrived 30 minutes early and had to wait 4 hours to get my vehicle. I have an insurance monitor that lets me know when the vehicle is turned on and moved. My vehicle was moved at had to wait 4 hours to get my vehicle. I have an insurance monitor that lets me know when the vehicle is turned on and moved. My vehicle was moved at time of appointment, but it wasn't turned on again for two hours. I didn't feel like a priority. Additionally, the wrong color bumper appliqué was applied. It still looks good, so I will let it go. I also forgot that I had a 15 percent off coupon at home. I sent an email to the service advisor asking if I could use it retroactively and never heard back. Update: Spoke with the Service Manager, Dave, who was very friendly and takes customer service seriously, updating the score the overall to 4 stars. It is great to know that if mistakes happen, there are people who take it serious and tries to make it right. Thanks Dave! More

Austin does a great job of keeping me informed and helping keep my truck in top condition. He recognizes how valuable your time is and understands the importance of customer satisfaction. helping keep my truck in top condition. He recognizes how valuable your time is and understands the importance of customer satisfaction. More

Great service knowledgeable and friendly. The dealership was clean and felt very safe. Garret is a true professional and great to work with. It is great to trust the safety of my vehicle with a great servic was clean and felt very safe. Garret is a true professional and great to work with. It is great to trust the safety of my vehicle with a great service team More

Most everything went very well. I was not pleased to find out that my prepaid matinence policy did not cover the full 30, 000 mile service. I still had to put out $239. of my own money. I thought it all shou out that my prepaid matinence policy did not cover the full 30, 000 mile service. I still had to put out $239. of my own money. I thought it all should be covered. I know it's not your fault. More