Toyota of Gladstone

I was able to call and get an appointment the same day! That was better than expected. Then i was greeted upon my arrival. Jenny told me it would take about an hour, and in less that 45 minutes my name wa That was better than expected. Then i was greeted upon my arrival. Jenny told me it would take about an hour, and in less that 45 minutes my name was being called. I enjoyed sitting in you lounge area. I also enjoyed my coffee and a donuts too. Thank you for your great care of my van. More

The reason I work with this dealership is because of the service by my service advisor, Peggy Mabon. I purchased via her recommendation. I trust her advice totally. She is always so pleasant to work with. service by my service advisor, Peggy Mabon. I purchased via her recommendation. I trust her advice totally. She is always so pleasant to work with. Whatever Peggy thinks my car needs, I will have done. More

I brought my truck in for service and to look some noise in the front end. The problem was not found, so I took it back to have it checked again. The service person (Peggy) was very helpful, the service man in the front end. The problem was not found, so I took it back to have it checked again. The service person (Peggy) was very helpful, the service man that went for a ride explained how the four wheel drive was suppose to work, but was unable to find the noise. More

I went to Gladstone Toyota to look at my options for buying a new car. When I arrived I had no intention of purchasing a car that day.i was nervous because I had never purchased a car without the help o buying a new car. When I arrived I had no intention of purchasing a car that day.i was nervous because I had never purchased a car without the help of my parents. The employee, Josh Von Ruden, was extremely friendly and helpful. He made this experience so easy and pleasent. I ended up buying a Toyota Corolla and felt that I walked away with a good deal. I didn't feel like I was being taken advantage of at all, he made me feel like I was part of his family. I would recommend this dealership to anyone. It was a great experience. Thank you Gladstone! More

I have been a toyota owner since i got my licence it is all i will ever buy. I bought a car knowing it had issues. i then brought it to your dealership/shop to determine the extent of the issues. They wer all i will ever buy. I bought a car knowing it had issues. i then brought it to your dealership/shop to determine the extent of the issues. They were not only very proffesional but jenny expained everything in great detail that needed to be fixed. She than told me what needed to be done before i should start driving it after having the work done i was very pleased and suprised at the cost for it was less than i had expected. Because of the work of the mechanics and the way jenny carried her self in helping me i have decided that if i was to every but a car new i would come to your dealership. More

I have followed Jenny for the last 25 years. I go where she is. I have always recieved GOOD PROMPT servace from her. I know up front how much it will cost. She has often let me know when I come in for a she is. I have always recieved GOOD PROMPT servace from her. I know up front how much it will cost. She has often let me know when I come in for an oil change what the next trip will be. Example next time you should get this or that done and how much it will cost. I have found her to be honest in all her dealings with me. I also choose to wait for my car she has kept me inforned on the progression of my work that is important to me. When my nephew served in Iraq he left me incharge of his Toyota. He knew I would take care of it like my own which ment Jenny would be getting the mantince done on it to. My car is more than a car. The last car I had was a Toyota I had it for 21 years and close to 3000,000 miles on it I cryed when I left it to take my new car home. It is my oppion that that car lasted that long because Jenny and the servace guys worked on her. Thank you Deborah Mathews More

I highly recommend this dealership. I purchased my Toyota Tundra in 2009 using the online sales department. I was able to get the pickup I wanted at the price I wanted. Since then, I have used Gladstone Toyo Tundra in 2009 using the online sales department. I was able to get the pickup I wanted at the price I wanted. Since then, I have used Gladstone Toyota's Service Department. Jenny Rhodes is my service manager. I like that I get to deal with the same person, who now knows me and my vehicle, every time I bring my pickup in for service. Jenny is helpful and informative. She gives me all the information about recommended maintenance without being pushy. She is very customer service orientated. She goes out of her way to make sure I am happy and the service is top notch. One time when my windshield got cracked Jenny coordinated with the glass repair shop of my choosing to come to the service department. The windshield was replaced while it was there for an oil change. This saved me a lot of time and driving around. I appreciated that Jenny went out of her to make this happen. My experience has been that all of the employees are very friendly when I arrive to the service department. I have always been pleased with the quality of service. When something is repaired, it is done right the first time. I feel the price is great for the quality of work performed. More

Jenny makes all her customers feel great about the place the car is being serviced by and we all feel that our satisfaction is very important to her. There is no problem that she will not tackle and she en the car is being serviced by and we all feel that our satisfaction is very important to her. There is no problem that she will not tackle and she encourages a return visit. Jenny is an asset to Gladstone Toyota. More

This was my first experience of buying a car from a dealership and I was nervous, but I actually had a wonderful experience at the Gladstone dealership. The staff there was very friendly and made it a dealership and I was nervous, but I actually had a wonderful experience at the Gladstone dealership. The staff there was very friendly and made it a positive experience for me. Anton Robinson was my sales representative and he was great to work with. He went above and beyond to make sure I got the exact car that I wanted at a great price. We look forward to returning when it is time to get my husband a new vehicle. More

I am a very disappointed Prius 2010 customer. I purchased the Prius because I expected excellent mileage and high quality Toyota customer responsiveness. According to the Prius sticker, I could expect betw the Prius because I expected excellent mileage and high quality Toyota customer responsiveness. According to the Prius sticker, I could expect between 51 and 48 mpg for city and highway driving. My mileage for the first two tanks of gas was 44 mpg. Since then it has been 40 mpg. What a disappointment. The dealer offered a one-month checkup to see how things were going. When I mentioned the poorer than expected mileage, I was told, “The electronics check out OK.” I felt they blew me off. A few months ago, the cruise control wouldn’t set than later did start working. I believe the reason is cold weather. Around a month ago, Toyota sent me an electronic customer survey and I replied bluntly saying that I wish I had not purchased the Prius, that I tell my friends not to buy one and that I think Toyota is providing the kinds of cars and service GM did last 30 years. Knowing Toyota’s reputation for customer service, I expected an immediate reply. As of today, I have not received any response from Toyota. It appears that Toyota only wants to hear from delighted customers and ignores disappointed ones. I am going to go to another local dealer to see if they can address my concerns better than Gladstone's service department can. More