Toyota of Gladstone

I came into the dealership because of a letter I had received stating that they were interested in buying my 2001 Toyota Celica. I worked with a young man by the name of Marshal Schaffer...All I can received stating that they were interested in buying my 2001 Toyota Celica. I worked with a young man by the name of Marshal Schaffer...All I can say is that he was absolutley AWESOME!!! As a woman at the age of 45, this was the very first car deal I had ever negotiated on my own and I was very nervous. From the beginning Marshal was very calm, respectful and reassuring. He made me feel very comfortable and he was very compassionate and respectful of my personal as well as financial situation...in short he treated me with the same courtesy and respect as he would his mother. He showed me a couple of vehicles, and because of his empathetic listening skills he was able to assess my needs and guide me to the car that would best fit my needs. I am very impressed with how someone so young...22...was able to so keenly know what I needed, and while it wasn't what I had orginally envisioned myself with, he was able to help me to see that the '97 Subaru Legacy Wagon was really the best deal for me...pointing out that not only would it fit my current needs, but that it would get me out of debt quicker, and help me to re-establish my credit quicker, all with a modest payment to fit my college student budget...I just cannot say enough good things about this young man. Overall, my experience with the entire dealership was fantastic from start to finish, and they were all very patient and understanding with this very nervous and scared first time car buyer with far less than perfect credit; The finance man I dealt with when my ex-husband had to come in and sign off on the Celica even handled the uncomfortable situation with the utmost of discretion. I will definately be back to Gladstone Toyota when I am ready to upgrade, as well as recommend them to all of my friends. My best wishes to Marshal as he pursues his degree in business...If he continues to develop his wonderful gifts of compassion and empathy he will go far. :) :) :) Sincerely, Kat Mahar More

I always get a friendly greeting and quick service. If anything is wrong with my car above and beyond my reason for bringing it in, I get a personal phone call and options. I enjoy taking my car to people anything is wrong with my car above and beyond my reason for bringing it in, I get a personal phone call and options. I enjoy taking my car to people I can trust. Since I started taking my car into Gladstone Toyota I have referred my family to them as well. More

I have bought cars from this dealership and have come for service for many, many years. The service department is always proficient, punctual, honest and communicative. I have tried other Toyota service de service for many, many years. The service department is always proficient, punctual, honest and communicative. I have tried other Toyota service departments, and they do not even compare to Gladstone. Never will I go to another dealer... Kudos to all who make Toyota of Gladstone a great place! More

Best customer service. Jenny always responsive to my needs for service. Works around my schedule. Jenny is freindly and easy to talk to about concerns with my car. No concerns once repairs/service/maint needs for service. Works around my schedule. Jenny is freindly and easy to talk to about concerns with my car. No concerns once repairs/service/maint. completed. I know it was done by professionals who take pride in workmanship. Freindly people eager to chit-chat, making your time at the dealer enjoyable. Explanation of work performed, parts that were replaced, cost's associated with repairs. Price of repairs are reasonable. I have never felt I was being gouged. Cost is worth the service given. More

Peggy is wonderful to work with. Excellent service on my 2007 Sequoia. Peggy is thorough and thoughtful, anticipating what needs my vehicle may have in the coming months. This is our second Toyota from th 2007 Sequoia. Peggy is thorough and thoughtful, anticipating what needs my vehicle may have in the coming months. This is our second Toyota from this dealership. I know that Toyota of Gladstone takes good care of my vehicle. More

My 1986 Celica has enjoyed 25+ years of life due to the expert care that Jenny and her team have given my car. Recently Jenny gave me the dreaded news I knew would be coming one day, and that was the engin expert care that Jenny and her team have given my car. Recently Jenny gave me the dreaded news I knew would be coming one day, and that was the engine was drinking oil and the fix would be extensive and cost more than the car was now currently worth. She shared with me about the current specials the car dealership was offering. I had to think long and hard about it, but I knew she was right. So I started test driving new cars and ended up purchasing a new RAVA4. I want to thank Jenny and recognize her for being so candid with me. As a result I am a proud owner of another Toyota. More

We have taken our multiple vehicles to this dealer. No because of the company name, not because of the vehicles it sells. We have taken our vehicles there because of the incredible, top of the line servi because of the company name, not because of the vehicles it sells. We have taken our vehicles there because of the incredible, top of the line service provided by one of their employees, Jenny Rhodes. We don't believe in a company or firm. We believe in people. There is something to be said for feeling like you are welcome when your arrive, being greeted with a smile, the service person remembering your name from a prior visit, and remembering your service history - not because it has been looked up in a computer, but because the person really cares not only about your vehicle, but also about you. It's also a pleasure not to have to chase down information or an answer; but when asking a question, if the answer is not immediately available, knowing that she will call you back and let you know. It is so refreshing to meet and have a business relationship with a person who actually cares about what they do. There is also something to be said for dealing with a person who has a genuine presence. So many mechanical places we're gone, whether dealerships or the local corner lube joint, have employees who are there to seemingly provide as little service as possible but have no problem on focusing on up-selling. With Jenny, I don't worry about her up-selling me, because she provides the focus and service on me and my family first. If businesses don't think the consumer realizes when they are being sold a bill of goods, they are deceiving only themselves. Jenny provides service first; so I don't have to worry about being sold a bill of goods . . . and know that I have purchased quality materials and maintenance for my vehicle. She has impressed me so much that I call to make sure she is working before I bring my vehicle in; because if she isn't, I'm willing to wait until she is. She's worth it. She makes Toyota of Gladstone worth my business. More

I took my car here to get an oil change, fix a couple dents, and solve a wiring problem. They were straight forward about what the repairs would cost and they even finished with my car earlier than they dents, and solve a wiring problem. They were straight forward about what the repairs would cost and they even finished with my car earlier than they quoted me! I was completely amazed! They do cost a bit more than a mom and pop shop, but I definitely noticed the difference in service and speed. I will be going back when I buy a new camry to see if their sales team is anything like their service team. More

It is very easy to get our car services at Gladstone It is very easy to get our car services at Gladstone Toyota. Jenny Rhodes is an excellent service person. She answers all our questions and alw It is very easy to get our car services at Gladstone Toyota. Jenny Rhodes is an excellent service person. She answers all our questions and always lets us know the best time to bring our car in for service. If our coupon is about to expire and they are out of appointments, Jenny will honor our coupon when we come in for the first available appointment. We have had very good care at Gladstone Toyota and I would recommend it to anyone wanting to purchase a Toyota or needing service on their Toyota. More

Fast! Friendly! Nice! Everyone was helpful! Even the lady I had to rent a car from! It was a wonderful experience!! I hate having to go to car dealerships and Aaron helped me with my fear of being taken adva I had to rent a car from! It was a wonderful experience!! I hate having to go to car dealerships and Aaron helped me with my fear of being taken advantage of!! I have already told friends and family about them! :) More