Toyota of Gladstone

Jenny has been my service manager for a number of years now. She is GREAT at her job and always pleasant to visit with. I appreciate how she can relate to me as a female car owner and explain services to now. She is GREAT at her job and always pleasant to visit with. I appreciate how she can relate to me as a female car owner and explain services to me in a "language" I can understand.:-) She is the best! More

I purchased my Honda Element from this dealership, and later I found it had a cracked engine block. My extended warranty did not cover this repair, so the dealership decided to replace the engine with a later I found it had a cracked engine block. My extended warranty did not cover this repair, so the dealership decided to replace the engine with another used one. The engine they replaced it needed a new part, so they ordered it and didn't charge me a dime for any the repairs. They paid for my rental car too. Jenny was helpful from beginning to end. She kept me informed and was so nice to work with. Jenny made my experience excellent from beginning to end. She works with the purple team and I recommend her and the dealership to everyone now. They will took good care of me and will do the same for you! More

Peggy has been my service manager for many years. She is very professional, curtious, helpful and is one of my main reasons for getting all three of my toyotas serviced at this dealership. Most of the serv very professional, curtious, helpful and is one of my main reasons for getting all three of my toyotas serviced at this dealership. Most of the service I feel is reasonable in price; but, some are absolutely rediculously high. Overall I have had a great experience with this Toyota dealership. More

I am consistently impressed with Peggy Maben at the Gladstone Toyota service dept. She is always friendly and helpful. I've never had a problem with scheduling, and the team there is ready for my car Gladstone Toyota service dept. She is always friendly and helpful. I've never had a problem with scheduling, and the team there is ready for my car upon my arrival. Peggy remembers her customers which keeps us coming back. We've bought Toyotas from other dealerships in town but bring them to Peggy for servicing. She definitely has my trust. Thank you, Peggy! Katie Jones More

Jeff JR. is an exceptional young man, friendly, courteous and helpful. He has followed up the sale and answered questions knowledgeably. In fac, I find the whole dealership that way. When I call in with a and helpful. He has followed up the sale and answered questions knowledgeably. In fac, I find the whole dealership that way. When I call in with a question, I am given the answer promptly without hassle and with courtesy. When I was in for service, I was quickly served and questions answered. When I went out the door to go to lunch, someone opened the door for me. I have already recommended the dealership to someone else, but they decided they did not need to trade vehicles, so nothing came of it, but I would be glad to do it again. When I first called in, I was given over to John Hill, one of the managers. Later when I called back, he was willing to take my call and answer my questions before I even came in, offering to buy a tank full of gas as an incentive to make the drive, since I do not live in Gladstone. Of course later the dealership recouped the cost because I had not used much of it before we were back and made a deal, but even so, it was a nice touch. I was asked to rate the "price". I have nothing to compare it with so I don't actually know if I got a good deal or not, but we are satisfied with it, and that is sufficient reason for the rating. I am surprised to see that other dealerships have the same rating, but I still say the experience was exceptional: thus,all 5's. More

I have had another good experience at Toyota of Gladstone. The service is always friendly and they go out of the way to take care of me. They delivery me home and then pick me up when the car is Gladstone. The service is always friendly and they go out of the way to take care of me. They delivery me home and then pick me up when the car is serviced. This is exptremely important for me as many times I do not have any other way to get my car back home. They also help me think through what I specifically need for my car each time I visit. Peggy is great. More

I took my Sienna 2004 for the service today. I really enjoyed even waiting for an hour half at waiting room. They have little refreshment and coffee. The people are very friendly and delightful. The s enjoyed even waiting for an hour half at waiting room. They have little refreshment and coffee. The people are very friendly and delightful. The service quality they've done is not the first time and alway no problems at all. They work hard and they are trying to give their customers the high quality, the best service. More

I went in looking for a new car thinking that I wasn't going to buy right away. The customer service and friendliness of the staff, especially Chris and Ryan, was so outstanding that I ended up purchasin going to buy right away. The customer service and friendliness of the staff, especially Chris and Ryan, was so outstanding that I ended up purchasing my car that night. They both went out of their way to make sure I found exactly what I wanted. They were never pushy or made me feel uncomfortable. Being a 26 year old female, I was prepared for battle, but no bloodshed was needed lol. Chris is new to the dealership, but made it clear that if he didn't have an answer for me, he would find it. I worked through Bank of America's car buying program which has a "lowest price guarantee". I was able to purchase my car from the invoiced amount with only the smallest amount of profit for the dealership to cover their costs. No price bargaining which was amazing. They made sure everything with the car was perfect before they even allowed me to drive away and already have me scheduled for a 30 day checkup. All maintenance is included for 2 years at any Toyota dealer as well. I would and already have recommended this dealership. Ask for Ryan or Chris! More

I have been coming to Toyota of Gladstone for many years both for purchase of a vehicle as well as service. I live in North Portland so it is quite a drive but very worth the effort. This dealership is th both for purchase of a vehicle as well as service. I live in North Portland so it is quite a drive but very worth the effort. This dealership is the best. I have had superior assistance both from sales and service. I have recommended them to several people looking for a new/used vehicle and will continue to do so. More

Well not only were the staff friendly, but also very knowledgable. The service department went above and beyond in showing me what was needed to be replaced. Not just telling me what needed to be done b knowledgable. The service department went above and beyond in showing me what was needed to be replaced. Not just telling me what needed to be done but actually showing me. You just dont see this kind of service anymore. They also do very detailed inspections to make sure that the vehicle is in great working condition. Fast service, friendly faces, and very knowledgable. What more can I say? More