Toyota of Gladstone

Toyota of Gladstone was great! They were very friendly and helped me get the truck I have always wanted. It was very easy to contact them through e-mail to work out some of the details before even going t and helped me get the truck I have always wanted. It was very easy to contact them through e-mail to work out some of the details before even going to the dealership. Then going over the paperwork and working with the people there was easy and not stressfull. I recommend going to Toyota of Gladstone for the best service to get the vehicle you want! More

This is our second new Prius from Gladstone in 2 years. We've purchased these cars to drive out of state and were very cautious about trusting the dealer and the sales reps. The dealership and both sale We've purchased these cars to drive out of state and were very cautious about trusting the dealer and the sales reps. The dealership and both sales reps provided excellent service and followup. The recent sales rep, Mr. Duy Dang, returned phone calls and e-mails quickly. He was trustworthy and there was no confusion during the negotiation period. I am a Costco customer and even though the 2010 Prius wasn't part part of Costco "approved" list, the dealer worked with those prices and we were very pleased. I was able to charge the deposit and they worked with me on a proper sales agreement. The new cars were both in excellent condition when received. The sales rep followed up AFTER the sale several times to ensure that we were pleased with this most recent purchase. I'd highly recommend this dealer and particularly the sales rep. More

Seth Dustin was very professional, open and honest during the entire transaction. He was knowledgeable and courteous. We found the entire process easy and low pressure. It was a very positive buying exper the entire transaction. He was knowledgeable and courteous. We found the entire process easy and low pressure. It was a very positive buying experience. We would buy through this dealership again. More

Dear Toyota Company, Mr. Duy Dang is a great sells man. Dear Toyota Company, Mr. Duy Dang is a great sells man. He is very postive and honest. He is very friendly. He trys his best to give us our best poss Dear Toyota Company, Mr. Duy Dang is a great sells man. He is very postive and honest. He is very friendly. He trys his best to give us our best possible price for a car. At first we ask to take few dollars off on a car we want. He said not possible in this economy. We ask why and stuff. We really need a cut off on the car's price. So he decide to go in and talk to the manager. The mangager and him talked for a while. Finally they decide to take the cut off on price. My family and I were very happy of the customer service, and the car's price. Mr. Duy Dang is a friendly, nice, helpful man. More

From the outset, Seth pursued my business in an efficient and proficient manner. He was appropriately aggressive, but not over bearing. He was willing to work hard and be patient. He and Scott put enough tim and proficient manner. He was appropriately aggressive, but not over bearing. He was willing to work hard and be patient. He and Scott put enough time in to make me feel that the dealership was interested in our business. Even though we could not come to agreement initially, Seth continued to present himself and finally, made an offer that we accepted. I believe the offer met our interests, but was also reasonable enough for the dealership. The service delivered at the time I picked up the new ride was fantastic. Again, it was efficient, only told me what I wanted/needed to know and understood my circumstances. I would definitely look to Toyota of Gladstone again, and particularly Seth, for my next Toyota buying experience. More

Seth went above and beyond in helping us select our new car. He also worked hard to get the most for our trade. I do not think you can ever be totally satisfied with what you get for your trade, but Seth car. He also worked hard to get the most for our trade. I do not think you can ever be totally satisfied with what you get for your trade, but Seth definitely made it more than tolerable. His friendly nature is more than genuine and his customer service is above reproach. All of the employees of Gladstone were courteous and friendly. It was well worth the drive to Gladstone! I will take this forum to personally thank Seth for making our car buying experience pleasant. I will recommend Gladstone to all of my friends, and I hope to return soon for a new truck! More

I am happy to say that this car buying experience was positive and easy, unlike my experiences in the past. Seth was a pleasure to work with. He was informative, friendly, professional and did not pressu positive and easy, unlike my experiences in the past. Seth was a pleasure to work with. He was informative, friendly, professional and did not pressure me in any way. I would recommend this dealership to a friend. More

The experience my wife and I had shopping for our new truck at Gladstone could not have been better, after a disappointing visit to Broadway Toyota we found the team at Gladstone very easy to work with. truck at Gladstone could not have been better, after a disappointing visit to Broadway Toyota we found the team at Gladstone very easy to work with. These guys found us the truck we wanted with the features that mattered most to us, the price was fair, as was the value given to us on our trade in. More

Gladstone Toyota has a very friendly staff - straight forward with no haggling - no pushing, no attempts to sell us something we didn't want - just a fair presentation of the options that were available forward with no haggling - no pushing, no attempts to sell us something we didn't want - just a fair presentation of the options that were available from the dealer. Honest and efficient. The finance manager (I can't remember his name) was very congenial and helpful. A close facsimile of the car we wanted was in stock at a reasonable price and we received a good interest rate on financing through Toyota instead of paying cash or going to our own bank for a loan. The car was prepped and ready to go fairly quickly after we decided to purchase it, so we were able to drive off the lot in record time. Even though we had bought another Toyota from one of Gladstone Toyota's competitors just a month before, there was no trash talking the competition or any attempts to make their dealership look any better. The bottom line is that we feel we were treated fairly and honestly and we are satisfied with the purchase experience and the car we bought. More

Our first visit, Nidal was very pushy. We have negotiated for 3 hours. In the middle of negotiating, I had brought up, why another Toyota dealership, Toyota Wilsonville is selling the same exact negotiated for 3 hours. In the middle of negotiating, I had brought up, why another Toyota dealership, Toyota Wilsonville is selling the same exact car for $4000 cheaper. Because they are rivals, he said very unprofessionally that something is wrong with their cars. He guarantees 5000% that there is something wrong with their cars. I have worked with Toyota Wilsonville and they were real easy to work with and tried to help me out and give me the best prices. In the end, I wanted to go with someone who gave me the best price. I called Sean Overton and told him I was going to get the car elsewhere. To make a long story short, I told him this is the price I want for the car, accessories and warranty. He told me he was going to talk to some people and then get back to me if they could meet the price. He called back shortly and said yes they can meet the price and we made an appt. He said if it went $1 over, he would pay for it. That was the deal. The day we were to pick the car up and pay for it, somehow the price ended up being over $2279 more. Sean Overton said that he had briefed Sean Kim about the warranty the day I spoke with him verbally agreeing on the price. Sean Overton did not pay the $2279 as he said he would pay. A week after our purchase, Sean Overton sent us a Courtesy Email seeing how we were doing. I wrote back to him how unhappy I was and that I felt I was lied to to get me into the dealership. He didn't receive the email until 3 weeks later when I called him and he was reading it on the phone while I was on the phone with him. He said he would forward the email to Rich, manager. A week or so has gone by and I haven't heard from Rich. I then emailed him myself just to clarify things. It's been at least 2 weeks and have not heard back from him either. Lesson: If they verbally tell you over the phone the price quote agreed upon, have someone from your side of the party to witness the quote and have another person on the car dealer side to also witness the price quote given over the phone. More