Toyota of Gladstone

Jon & Rich were most helpful and responded politely to all my questions and concerns. When other dealers ranged from plain rude to unavailable or unconcerned, Jon and the entire dealership shined through all my questions and concerns. When other dealers ranged from plain rude to unavailable or unconcerned, Jon and the entire dealership shined through. This is a quality operation with an attention to detail and customer satisfaction that I have found is very hard to find among most of the metro Portland Toyota and Ford dealers that I contacted. I am a VERY satisfied customer. More

It would take a long time to write out my entire experience, so I will keep it simple. I was shopping around for a 2009 Tacoma. I contacted several different dealers trying to find the best price experience, so I will keep it simple. I was shopping around for a 2009 Tacoma. I contacted several different dealers trying to find the best price and eventually decided to drive up to Portland to meet with Chris from Broadway Toyota. He tried to pull some of the oldest car salesmen tricks in the book which irritated me since we'd been there for more than an hour (we = me and my 8 month pregnant wife). In my conversation with him, I found out that he did a dealer trade with Toyota of Gladstone (who he said was difficult to work with). After Chris and I argued back and forth about who said what and how the deal had changed, my wife and I left Broadway Toyota. On the road, I called Toyota of Gladstone and spoke with Seth Dustin. I made an offer ($200 less than my offer to Broadway Toyota by the way), and not only did he agree, but he threw in a VIP package, a free service, and he put me in contact with Sean who saved me over $600 in interest. There was no compromise involved, I got the exact truck that I wanted for a lower price and a lower interest rate from Toyota of Gladstone (no arguing, no hassle). Seth and Sean were very easy to work with and they even took the time to explain all of the truck's features before we drove off (which was about half an hour after they closed). I really cannot say anything bad about Toyota of Gladstone, in fact, I've already referred a friend of mine who's also looking for a Tacoma (yep, Broadway Toyota ... you've lost two customers and counting). More

I give Toyota of Gladstone excellent ratings. They really care about customer service and are concerned about the customer being completely satisfied with the product and the service. The experience really care about customer service and are concerned about the customer being completely satisfied with the product and the service. The experience from the sales department to the parts and service departments has been very good. I would return to this dealership to purchase another car. More

This was absolutely the BEST experience I have had buying a car alone OR with my husband. It was easy, fast, comfortable and non-discrimatory (I'm a woman, shopping alone this time). Seth Dustin was fabulous a car alone OR with my husband. It was easy, fast, comfortable and non-discrimatory (I'm a woman, shopping alone this time). Seth Dustin was fabulous. I'm extremely delighted with this dealership and the fact that they are far away from our home, and still choosing it, I think says a lot. Thank you, Carol Murphy More

E-mail pricing caught my eye. Went to other dealerships to compare. They were not informative nor had much knowledge. Gladstone had a large inventory which was of interest even though I chose a car that wa to compare. They were not informative nor had much knowledge. Gladstone had a large inventory which was of interest even though I chose a car that was out of state. Both guys were very helpful, knowlegeable. If they didn't have the answers they got it. I felt the pricing was fair. More

I wasn't sure exactly what features I wanted in a new truck when I first went into Gladstone Toyota. Salesman Jason Braun was very friendly, helpful and positive in working with me to sort out my priori truck when I first went into Gladstone Toyota. Salesman Jason Braun was very friendly, helpful and positive in working with me to sort out my priorities and then making the deal work for my new Toyota Tacoma. I couldn't be happier. More

This was the best car dealership and we will recommend Seth and the rest of the crew again and again. They were fair, honest and friendly every step of the way. We drove 300 miles to buy this car from G Seth and the rest of the crew again and again. They were fair, honest and friendly every step of the way. We drove 300 miles to buy this car from Gladstone Toyota and it was definitely worth it. This dealership went above and beyond what I have seen any dealership do. More

This was a great experience. I purchased a new vehicle using the Costco program. Seth was very easy to work with, no pressure, very helpful and explained everything in detail. Jamshid was very helpful, to using the Costco program. Seth was very easy to work with, no pressure, very helpful and explained everything in detail. Jamshid was very helpful, took time to explain every item and was very patient with my questions. More

Seath was outstanding in all aspects of this sale. He worked with me via email from Afghanistan to get me just the right truck for the best price. Once I arrived from deployment Seth did everything to m worked with me via email from Afghanistan to get me just the right truck for the best price. Once I arrived from deployment Seth did everything to make sure I only had to make one trip from Fort Lewis, WA to his dealership in OR. I would highly recommend Seth to anyone interested in a great deal! More

I went in to have the battery changed in my Prius key and asked the Parts guys how much a new Prius was. They didn't know, but within half a minute a fellow from Scion sales, Phil Rabibi, walked up to tell t asked the Parts guys how much a new Prius was. They didn't know, but within half a minute a fellow from Scion sales, Phil Rabibi, walked up to tell them something related to another customer. The parts guys indicated that Phil could answer my question, so I asked. He was WONDERFUL. Answered my questions without any sales B.S. and gave me his card. His approach, respect toward me and providing the information I wanted, impressed me so much that I returned 5 hours later (on my way home) and asked to see one of the new Prius'. (His approach and genuineness had already predisposed me to purchase that day with HIM.) He brought in the very honest and nice man from Tunisia who bargained fairly for the value of my trade in and we agreed on a price. This gentleman did not realize I still owed $1800 on my trade in, and although I am a business person, I did not realize that that amount comes off the agreed upon trade in value. I found this out when I sat with Sean from finance. I didn't feel good about the trade in value, but the rest of the transaction went very well. I was never pressured to purchase anything at all. I was OFFERED various insurance and other products, but when I said no... the subject was never brought up again. NO HARD SELL AT ALL. I asked for and got a very good interest rate commensurate with my credit score and creidt history. I had a headache through out the afternoon (not their fault at all, I came in with it) and Sean explained somethings to me several times and in different ways until I had a clear understanding. I signed the docs and went home in my new car. Over the weekend the misunderstanding about the value of my trade in was still bothering me, so I called Sean and he set up a meeting with Rich, one of the managers, for Monday. I called him, explained my discomfort and he made up the difference on what I thought my car was worth as a trade in. NO BODY DOES THIS! I fully expected at some point in the conversation to be told: you signed the deal lady, live with it. This never happened; actually quite the opposite. He understood my discomfort, made sure no deception was involved by anyone on his staff, and forwarded a check to the lender for the disputed amount. He then sent me a fax copy of this payment. EVERYONE SHOULD SHOP FOR CARS HERE! I THOUGHT IT WAS A SALES TACTIC WHEN THEY SAID MY SATISFACTION WAS THE MOST IMPORTANT PART OF THIS DEAL. IT WASN'T A SALES TACTIC, IT WAS THE TRUTH. THEY PUT THEIR MONEY BEHIND THEIR WORDS AND I AM AMAZED AND TOTALLY IMPRESSED. More