Toyota of Gladstone

Aaron Waxenfelter was great to work with. He was extremely honest and made my shopping experience hassle free. I visited multiple dealerships prior to Gladstone Toyota and their service didn't compa extremely honest and made my shopping experience hassle free. I visited multiple dealerships prior to Gladstone Toyota and their service didn't compare. Thanks for all the help, I finally got my dream truck! More

Aaron Waxenfelter was my sales person and one of the many things I liked about him was that he was not pushy. He knew what I wanted but also understood that the money for a car payment was a huge issue. He things I liked about him was that he was not pushy. He knew what I wanted but also understood that the money for a car payment was a huge issue. He gave me so many ways to make it work. It was a wonderful way to buy a car. Although, the process of buying a car is long & tedious working with Aaron made it much easier. He answered every question with obvious knowledge and never made me think that some of my questions were obvious or silly. (I am sure some were). I would not hesitate to send any of my family to Aaron to purchase a vehicle. More

Kemick was fantasist to work with from the very beginning. He was very attentive during the sales process and was very honest with me the entire time. beginning. He was very attentive during the sales process and was very honest with me the entire time. More

Kemick Had exceeded our expectations which was to deliver us a simple, honest, and hassle free vehicle purchase experience. We were blown away from his awesome customer service and great humor. The Rha us a simple, honest, and hassle free vehicle purchase experience. We were blown away from his awesome customer service and great humor. The Rha Family More

From the first call inquiring about an ad to the entire transaction Aaron Waxenfelter was fantastic. He provided info needed and facilitated a trade in of 2 vehicles for one purchase! I felt completely transaction Aaron Waxenfelter was fantastic. He provided info needed and facilitated a trade in of 2 vehicles for one purchase! I felt completely at ease dealing with a man with integrity. Thank you Aaron you made the transition easy for us. More

Kemick Larsen was a great salesman who gave me a lot of information on the Toyota Prius-C we finally ended up purchasing. He is friendly and went out of his way to let us know many of the great add-ons ava information on the Toyota Prius-C we finally ended up purchasing. He is friendly and went out of his way to let us know many of the great add-ons available for Toyota buyers. He would have been the salesman we made the purchase from, except the day we bought was his day off and we didn't have time to wait. The dealership was clean and well run. We will consider purchasing another vehicle here. More

Robert Baker helped me get into a brand new prius hybrid C 2013 with the least amount of financial headaches that we all go through when buying or leasing a car. He is a very good salesman and deserves high C 2013 with the least amount of financial headaches that we all go through when buying or leasing a car. He is a very good salesman and deserves high praises for how he treats his customers and especially how he treated me. Robert is a very caring and respectful man and I appreciate his customer service skills. Thank you Robert!!! Rich the "big kahuna" manager also deserves high praises for being able to work with me and helping me get into my awesome car. He certainly showed that customer service is what makes this dealership a great one!!! He is awesome to work with and was able to make a deal that will help me down the road. More

Robert Baker is the best and the most honest salesperson that I have ever met at this dealership. You do not find many salesperson like him and I am honored and bless to have such a true gentleman and an aw that I have ever met at this dealership. You do not find many salesperson like him and I am honored and bless to have such a true gentleman and an awesome and amazing young man with integrity and compassion for his customers to be my salesman. He definitely deserves to get a raise and awards and rewards for a job well done. Kudos to you Robert!!! Rich the "big cheese manager in whom I am totally in debt to" also gets Kudos for helping me and making my life better and I am truly bless and honored to work with him. Again, he and Robert is the reason I will continue to deal with this fantastic dealership!!! These two gentleman have gone above and beyond the call of duty to help me get the best. The two men have provided one of the best customer service that I am lucky to have ever received!!! They are both my true guardian angels!!! Thank you both and thank you Toyota... More

We went to trade our car in. We spent 5 hours waiting for them to get something together for the car we liked. We were told it would happen within our budget. Furthermore, they had us to to the location we p them to get something together for the car we liked. We were told it would happen within our budget. Furthermore, they had us to to the location we purchased the car we were using for a trade-in and cancel the extended warranty which we did. Finally he told us to go ahead home and he would contact us before the end of the day, Not only did he not contact me, but when I called the first time I held for 5 minutes to be told he is with a customer. Then I called back a couple more times, finally I was transfered to the manager, who told me we would need a deposit of $5000.00 which had never been mentioned in the conversations I had with anyone there. I had said I could probably come up with $500.00. So now, not only do I not have the car, I also do not have the extended warranty on car I was going to use for a trade in, but I also feel sick to my stomach when I see the Toyota logo ~ knowing the the people the hire and pay are a group of people who do not have any idea how do be honest of counduct business like they care about the consumer. More

It seems like this dealership has slipped recently. I bought a Toyota here two years ago and had a pretty good experience, but when I went back yesterday to look at a new vehicle, it was truly a farce. bought a Toyota here two years ago and had a pretty good experience, but when I went back yesterday to look at a new vehicle, it was truly a farce. Like something out of a car dealership parody. The salesperson was very friendly but did not know the inventory and could not answer some of my questions about vehicle options/specs. I felt like I was guiding HIM to the car I needed. Even so, we did find a Highlander on the lot that would have met my needs. However. . . .money offered for my trade-in vehicles was ridiculously low. Then there was a smoke and mirrors routine from a manager about the dealership's cost for the new vehicle. This was couched in "We're totally transparent" statements and was accompanied by lots of pieces of paper showing the dealer's invoice etc. Curiously, dealer hold-back figures were not mentioned. Guess he thought I was stupid? Finally, the old "What would we need to do for your to buy this vehicle now?" routine, this coming from yet another manager. Answer: give me a reasonable amount of money for the trade-in vehicles, and drop the price on the new car to something reasonable. (It's not complicated.) I left, and went to a "no-bull" dealership later that day, where a salesperson quickly located two vehicles with only the options I wanted. Price for the vehicle was fair, price for trade-ins also pretty fair. Dealt with one person for the whole process. Got through the whole process in 3 hours (which included a test drive and waiting for my husband to get to the dealership, which added 1/2 hour). Happy with my purchase from another dealership. I would be hesitant to recommend Gladstone Toyota, and would not likely return there. More