Toyota of Gladstone

Superior Customer Service We had not purchased a car in many years and was quite honestly a bit wary of working with a dealer given their general reputation. But now having go We had not purchased a car in many years and was quite honestly a bit wary of working with a dealer given their general reputation. But now having gone through the process, we are satisfied and it's because we had the opportunity to work with Ted. His knowledge, patience, friendliness, and attention to detail throughout the entire process was absolutely critical to our purchasing of our used 2012 Highlander. With Ted's help, we were able to negotiate a price we were comfortable with, and he was more than willing to answer all of our questions in all aspects of the process. He even spent the time to come home with us to clean out one of our trade-in vehicles to bring back to the dealership. There is no question we would not be driving the Highlander we have today if it were not for the superior customer service we received from Ted. Even after we drove it off the lot, he gave us his number so that if there were any issues that we not hesitate to get in contact with him. Sure enough there were some issues with financing out of his control, but he did his very best to help get the issues resolved and make sure we were satisfied with the results. We thoroughly enjoyed working with Ted, not only from a business transaction perspective but from a personal relationship perspective as well. If one is looking at purchasing a vehicle via internet sales with this dealer, we would highly recommend Ted to work with. More

Aaron was the best sales representative ever I have experien ced. Not only he was honest, he did the best in explaining the whole process of purchasing. ced. Not only he was honest, he did the best in explaining the whole process of purchasing. More

As promised Just one year ago we acquired a Toyota Venza from Gladstone. We live in Hanover, NH and started the process via the internet and telephone. The car we Just one year ago we acquired a Toyota Venza from Gladstone. We live in Hanover, NH and started the process via the internet and telephone. The car we wanted was delivered as promised at the agreed price (we used the Costco auto program). Aaron Waxenfelter was our rep and he did a fine job in all respects. All employees at the dealership that were involved gave us great service. We drove the car across country and had our first service in Fargo, ND. The Toyota dealer there was also very good. We have had zero problems. We are happy campers. More

Not pushy at all! Aaron was great to work with because he didn't push the sale and he listened. It was a very pleasant experience when compared to most dealerships. He Aaron was great to work with because he didn't push the sale and he listened. It was a very pleasant experience when compared to most dealerships. He is fantastic! More

Basically bought Online I have nothing but praise for Kemick Larson in the way he handled my purchase. I started looking 4 months prior to my purchase from Gladstone Toyota. I have nothing but praise for Kemick Larson in the way he handled my purchase. I started looking 4 months prior to my purchase from Gladstone Toyota. Kemick hung in there and continued to answer my questions and calls never seeming frustrated or disinterested. I would recommend Kemick Larson to anyone seeking to purchase a vehicle. Thank you! More

Great car buying experience Aaron was very knowledgeable about the car I wanted to buy. I asked many questions about the features in which I was interested, and he was able to a Aaron was very knowledgeable about the car I wanted to buy. I asked many questions about the features in which I was interested, and he was able to answer all of them on the spot. He provided a thorough overview of the car and made sure my test drive included city streets, highways, etc. so I could experience how the car would perform in different scenarios. I will definitely work with Aaron again when it’s time for my next car. More

Great Sales People I have purchased 3 vehicles from this dealership in the last year. I bought a New Tacoma for myself, a Corrola for my son and a Scion for my daughter. I have purchased 3 vehicles from this dealership in the last year. I bought a New Tacoma for myself, a Corrola for my son and a Scion for my daughter. The only reason I keep coming back is this dealership is very easy to work with. Other dealership's didn't even come close to giving me what I wanted for my trade in. These guys gave me several thousand dollars more on my trade then any other dealership. So I would highly recommend you stop by if your in the market for a new vehcile. The one thing I really like is there is zero pressure to buy everyone is very friendly. Every time I have gone to this dealer I have used Aaron. He is great. I just tell him what I looking for and how much I'm looking to spend and he has always came in on budget within a couple dollar's. More

Aaron was great Aaron made the car buying experience as painless as possible. He was very friendly, knowledgeable, and gave us a sense of trust. We would definitely b Aaron made the car buying experience as painless as possible. He was very friendly, knowledgeable, and gave us a sense of trust. We would definitely buy from him again. More

EXCELLENT SERVICE ! Thank you very much for servicing my 2008 Scion xD on April 07, 2014 and your attention to my needs and help. For sure will use this service again an Thank you very much for servicing my 2008 Scion xD on April 07, 2014 and your attention to my needs and help. For sure will use this service again and have already recommended it to my friends. Best wishes to the whole teem! More

100% Satisfied I spent probably two weeks searching online at dealership sites, Saturday newspaper, Craigslist, & walking some dealership lots. I worked with Ted I spent probably two weeks searching online at dealership sites, Saturday newspaper, Craigslist, & walking some dealership lots. I worked with Ted Rippee at Toyota of Gladstone. He helped me find the perfect car for my needs (a Toyota Camry with 13,500 miles). Working with him was very easy & I got an almost new car at a GREAT price! Isn't that what any consumer wants: Great people to help you plus getting a very good value. I would rate this dealership the highest of any I have ever been to. Thanks for a GREAT BUYING EXPERIENCE! More