Toyota of Gladstone

Excellent service Once again Toyota of Gladstone has given us excellent service in helping us with the purchase of our new car. Our sales associate Kenny helped us find Once again Toyota of Gladstone has given us excellent service in helping us with the purchase of our new car. Our sales associate Kenny helped us find the car we wanted and they answered all questions to help us make our decision. We definitely will recommend Toyota of Gladstone to our family and friends. More

Excellence We have looked at cars for a while and have checked in on various cars for several years. Each time we have had questions, the sales staff at Gladsto We have looked at cars for a while and have checked in on various cars for several years. Each time we have had questions, the sales staff at Gladstone Toyota has answered and demonstrated features without pressure to purchase. When we decided on what we wanted and it was time to purchase, the sales department worked as a team to get us the vehicle we wanted quickly at a great price. I loved the team work, supportive environment and desire to have excellent customer service. They went above and beyond our expectations More

Tough negotiators, but willing to meet prices Emileigh found the last 2018 Sienna in the region that met our needs. When I revealed to her that I'd gotten a better bid on that car from another dea Emileigh found the last 2018 Sienna in the region that met our needs. When I revealed to her that I'd gotten a better bid on that car from another dealership, she matched that bid but then "reserved" the car it in Toyota's system so that I couldn't keep shopping around. This wouldn't have worked with a more common car, but was effective for the last new car of its year. When I told her that I'd decided to go with her offer, she or her manager tried to increase the price by $500, and I had to threaten to just pay more for a 2019 model from another dealership. We went to CarMax for a bid on the car we planned to trade in, and got a fair bid from them. Toyota of Gladstone then bid the KBB value (which already includes an allowance for some repairs) and subtracted the cost of repairing two pieces of damage again, to arrive at a bid about $2500 below CarMax's bid. When I revealed that we actually knew the trade-in's value, they met CarMax's bid. Emileigh mentioned that 0% financing or a $3500 rebate might be mutually exclusive, but when she came back saying 0% financing was available, didn't immediately say it would increase the car's base price. Fortunately, after I said we'd take the cheap financing, she said it'd change the sale price, and I was able to decline. The paperwork person then also tried to get us to accept 1% financing, which would have reduced the rebate to $500, without clearly saying that we'd have to pay $3000 more overall. The paperwork person also tried to get us to buy various warranties at the last minute with no time to research them. A more respectful approach would be to include those options in the correspondence I had with Emileigh, but of course that wouldn't trick as many people into buying things they don't need. The dealership itself 1) forgot to put the temporary license plate on the car, and 2) forgot to get the second key from our trade-in car before we left, so I had to mail it. The above is basically what I expect from a car dealership, so Gladstone met my expectations, and otherwise, buying the car was a good experience. They gave our toddler a balloon, offered to help transfer stuff from our old car to the new one, and were willing not to spend time explaining the whole car to us when we needed to leave to get lunch for the toddler. More

Quick Easy Purchase Kristin made for a quick easy purchase. Was very transparent through email prior to arriving and make the purchasing process very easy when I arrived. Kristin made for a quick easy purchase. Was very transparent through email prior to arriving and make the purchasing process very easy when I arrived. Would recommend working with her to anyone! More

Fast and friendly service with knowledgable staff, showed me a variety of vehicles that were within my criteria for a vehicle and provided a comfortable test drive env service with knowledgable staff, showed me a variety of vehicles that were within my criteria for a vehicle and provided a comfortable test drive environment no high pressure sales. More

Purchasing my first truck! I had researched Toyota Tacomas for several months when Eric Kalik became involved in my process. Eric and I seemed to click from the very beginning. I had researched Toyota Tacomas for several months when Eric Kalik became involved in my process. Eric and I seemed to click from the very beginning. He gave me all the time I needed to make my decision plus introducing me to other helpful employees. Getting a truck has been on my "bucket list" for a long time and narrowing it down to the Tacoma TRD Off-road I feel is just what I needed. I want to thank Eric and the Gladstone Team for their help and I would recommend Eric to others for sure. Thank You Gladstone Toyota. More

Friendly and great service Emileigh has been great in helping us getting our brand new mini van! She is knowledgeable and friendly. She followed up and addressed any concerns Emileigh has been great in helping us getting our brand new mini van! She is knowledgeable and friendly. She followed up and addressed any concerns we had almost right away! Thank you! More

The Best Sale Person, Jamie Wheeler Semrad I just purchased Brand New 2019 Toyota Corolla SE. Jamies always does a good job. She is very professional, courteous, always good follow up, and ver I just purchased Brand New 2019 Toyota Corolla SE. Jamies always does a good job. She is very professional, courteous, always good follow up, and very attractive lady. She select nice color for your needs. For Me? White! All of my friends likes it. She is best Internet Sales Lady. You will be very happy with her! Let Drive Toyota!! More

The best possible service anywhere. 3 years ago my wife and I had a horrible car buying experience at a Ford dealership. 18 months ago, when we needed a new car, I was extremely apprehen 3 years ago my wife and I had a horrible car buying experience at a Ford dealership. 18 months ago, when we needed a new car, I was extremely apprehensive about the process. I had the absolute great fortune of meeting Kristen DeMars at Toyota Gladstone and all of my fears and generalizations about car salespeople were totally obliterated. Kristen is the real deal. Someone who isn't just trying to "get you into a car today" but someone who genuinely cares about helping you achieve your goals and who wants you to walk away happy. I am a Realtor and I know the difference between someone who really cares about their customers and someone who is looking for a quick sale. Her # is in my phone and I now tell people I have a Toyota person for them if they need someone. We just purchased our second Toyota, a new Highlander, and I didn't even think about another brand because we just wanted to work with Kristen. We are 1000% satisfied, will refer her to everyone, and I'll be back for sure. More

Flawless Process As a first time car buyer, I was apprehensive about the whole experience. Working with Emileigh was easy. She was personable and knowledgeable. Very p As a first time car buyer, I was apprehensive about the whole experience. Working with Emileigh was easy. She was personable and knowledgeable. Very please experience all around. More