Toyota of Gladstone

Jenny Rhodes has been our service coordinator for the entire time we have owned our Prius. She is spectacular - always a smile on her face and handles the details of our service visits with ease. She mak entire time we have owned our Prius. She is spectacular - always a smile on her face and handles the details of our service visits with ease. She makes it easy to understand the service work that will be performed, never pressures us to do more than necessary and always has the car ready when she promises. She is spectacular! More

When I was purchasing my 2010 Toyota 4Runner SR5, I scoured several dealerships in Oregon before completing my final negotiation with Toyota of Gladstone. At ToG, they really have their act together. F scoured several dealerships in Oregon before completing my final negotiation with Toyota of Gladstone. At ToG, they really have their act together. From sales to service, their focus is to ensure that the customer is happy with the process of buy and taking care of a car -- they're focused on making sure you leave happy. I've had my vehicle serviced at Toyota of Beaverton and at John and Phil's Toyota, but they just don't take care of you like they do at Gladstone. For instance, EVERY time I get my car serviced, I know that Aaron of the Gold Team is going to be taking care of me; EVERY time I bring my car in, Aaron takes me on a 360 examination of my car, noticing scratches and bumps I hadn't even noticed! One of the things I really appreciate about Aaron is that he takes his time to listen to my concerns and asks questions to ensure that he understands what his group needs to look at to address my concerns. I have several examples of this, but I'll just list a few here: (1) I installed after-market nerf bars shortly after purchasing my car. These nerf-bars required removal of fasteners which help connect the 4Runner body to the frame -- after I installed them, the car groaned each time I accelerated or stopped. I told Aaron about this and he said that his team would take a look. I get my car back a few hours later and the groaning is gone! He had his team had uninstall and reinstall the nerf bars as a complimentary service. Not only was he proactive in identifying and solving the solution, he had done this at no cost to me, even though I had created the problem. I felt very happy about this since it was my first interaction with the service department and they didn't try to charge me for every single thing they did that wasn't covered under warranty. +1 for customer loyalty. (2) Oil changes -- this is a transparency thing. I can always be sure that ToG uses the right oil and replaces my filters and gaskets as necessary. Every item (e.g., quart of oil, gasket, replaceable element) is documented in my service record (UNLIKE AT JOHN AND PHILS OR BEAVERTON TOYOTA!). (3) Bent antenna -- my radio antenna was bent to the side, probably after going through a car wash. Again, my fault for not removing my antenna or going to a touch-less car-wash. Aaron takes a look and says his team will take care of it. Car comes back, antenna straight. Tells me that they repaired it for free, even though, again, this was my fault. (4) Buzzing with the AC vents -- this has to do with the language of the report I received back. Nobody knows your car like you do. If there's a small creak or a faint buzzing when there's not supposed to be, you'll hear it. I sometimes hear a faint buzzing sound when the vent air is activated (when fan turned on, no AC). This only happens some of the time, and I wanted Aaron's team to investigate. They looked at it and couldn't reproduce the buzzing. They noted that they "could not verify [the buzzing sound] at this time." Instead of saying that I was going crazy or that I was just imagining it, they used language which made me feel more comfortable about the fact that although the service guys couldn't figure it out at this visit, they did not assume that they sound wasn't there. Every 5k miles, I get excited because I get to take my 4Runner to Toyota of Gladstone for it's interval service -- I see this as taking my 4Runner to its spa. I know that my 4Runner is in the best of hands at Toyota of Gladstone's service department. Having been to several of the larger Toyota service center/dealers here in Oregon, I have absolutely no reservations about driving 100 miles to and from Toyota of Gladstone for service appointments with Aaron. Aaron is polite, patient, and produces consistently excellent work. THANK YOU! More

I am so impressed with the excellent service that I consistantly receive from Jenny. I am always treated like I am the most important customer of the day when I am there. I have many vehicles, 2 of consistantly receive from Jenny. I am always treated like I am the most important customer of the day when I am there. I have many vehicles, 2 of which are toyotas and Jenny is always willing to help to do whatever is necessary to make sure my needs are met. More

I was traveling and had a check engine light come on. Aaron took me right in without an appointment. He had me back on the road in just over an hour. I was just thrilled. Sure wish my Toyota dealer wa Aaron took me right in without an appointment. He had me back on the road in just over an hour. I was just thrilled. Sure wish my Toyota dealer was as good. I never would have expected to get in and get out so fast. The writer Aaron was so friendly and just a pleasure to deal with. More

I came into the dealership because of a letter I had received stating that they were interested in buying my 2001 Toyota Celica. I worked with a young man by the name of Marshal Schaffer...All I can received stating that they were interested in buying my 2001 Toyota Celica. I worked with a young man by the name of Marshal Schaffer...All I can say is that he was absolutley AWESOME!!! As a woman at the age of 45, this was the very first car deal I had ever negotiated on my own and I was very nervous. From the beginning Marshal was very calm, respectful and reassuring. He made me feel very comfortable and he was very compassionate and respectful of my personal as well as financial situation...in short he treated me with the same courtesy and respect as he would his mother. He showed me a couple of vehicles, and because of his empathetic listening skills he was able to assess my needs and guide me to the car that would best fit my needs. I am very impressed with how someone so young...22...was able to so keenly know what I needed, and while it wasn't what I had orginally envisioned myself with, he was able to help me to see that the '97 Subaru Legacy Wagon was really the best deal for me...pointing out that not only would it fit my current needs, but that it would get me out of debt quicker, and help me to re-establish my credit quicker, all with a modest payment to fit my college student budget...I just cannot say enough good things about this young man. Overall, my experience with the entire dealership was fantastic from start to finish, and they were all very patient and understanding with this very nervous and scared first time car buyer with far less than perfect credit; The finance man I dealt with when my ex-husband had to come in and sign off on the Celica even handled the uncomfortable situation with the utmost of discretion. I will definately be back to Gladstone Toyota when I am ready to upgrade, as well as recommend them to all of my friends. My best wishes to Marshal as he pursues his degree in business...If he continues to develop his wonderful gifts of compassion and empathy he will go far. :) :) :) Sincerely, Kat Mahar More

I always get a friendly greeting and quick service. If anything is wrong with my car above and beyond my reason for bringing it in, I get a personal phone call and options. I enjoy taking my car to people anything is wrong with my car above and beyond my reason for bringing it in, I get a personal phone call and options. I enjoy taking my car to people I can trust. Since I started taking my car into Gladstone Toyota I have referred my family to them as well. More

I have bought cars from this dealership and have come for service for many, many years. The service department is always proficient, punctual, honest and communicative. I have tried other Toyota service de service for many, many years. The service department is always proficient, punctual, honest and communicative. I have tried other Toyota service departments, and they do not even compare to Gladstone. Never will I go to another dealer... Kudos to all who make Toyota of Gladstone a great place! More

Best customer service. Jenny always responsive to my needs for service. Works around my schedule. Jenny is freindly and easy to talk to about concerns with my car. No concerns once repairs/service/maint needs for service. Works around my schedule. Jenny is freindly and easy to talk to about concerns with my car. No concerns once repairs/service/maint. completed. I know it was done by professionals who take pride in workmanship. Freindly people eager to chit-chat, making your time at the dealer enjoyable. Explanation of work performed, parts that were replaced, cost's associated with repairs. Price of repairs are reasonable. I have never felt I was being gouged. Cost is worth the service given. More

Peggy is wonderful to work with. Excellent service on my 2007 Sequoia. Peggy is thorough and thoughtful, anticipating what needs my vehicle may have in the coming months. This is our second Toyota from th 2007 Sequoia. Peggy is thorough and thoughtful, anticipating what needs my vehicle may have in the coming months. This is our second Toyota from this dealership. I know that Toyota of Gladstone takes good care of my vehicle. More

Fast! Friendly! Nice! Everyone was helpful! Even the lady I had to rent a car from! It was a wonderful experience!! I hate having to go to car dealerships and Aaron helped me with my fear of being taken adva I had to rent a car from! It was a wonderful experience!! I hate having to go to car dealerships and Aaron helped me with my fear of being taken advantage of!! I have already told friends and family about them! :) More