Toyota of Gladstone

I have purchased my last seven vehicles from Toyota of Gladstone. I have always received excellent customer service from the sales staff making it very easy for me to return for future purchases. I was Gladstone. I have always received excellent customer service from the sales staff making it very easy for me to return for future purchases. I was contacted by Toyota Motor Credit regarding my wife's Toyota Camry which was nearing the end of it's lease period. I told them I would be interested in leasing a new 2011 Toyota Camry. A short time later Paul Palmer contacted me from Toyota of Gladstone. Paul was very quick to answer all of my questions and concerns through this process. Paul acted in a professional and friendly manner, assuring all of my needs were met. During the sales process other employees from the store, who I have met in the past from previous purchases, made an effort to say hi and see how things were going with me and family. It was a very positive experience. I selected a 2011 Toyota Camry for my wife and was very excited about our choice. I had to wait for the new Camry to be moved from another dealer location to Toyota of Gladstone for a few days. Needles to say I was very excited to get our new car. Paul took the time to keep me updated through the waiting process. He called me on a frequent basis to update me with the status of my new vehicle and details of when it would be available. I was very impressed with his follow through and service even after the initial sale had been completed. I'm very comfortable recommending Paul Palmer and all of the professionals who worked with me through this process to friends and family who are looking for a new car! Thank you Paul. More

Our Salesman Paul was great. It really showed that he had a lot of experience. Even more important to me than details of cars (because I do my own research) Paul knows how to make the entire transaction had a lot of experience. Even more important to me than details of cars (because I do my own research) Paul knows how to make the entire transaction go as smoothly as possible. Paul definitely made purchasing my new Scion Xb the best car buying experience I have ever had!!! I will definitely be recommending Paul and his dealership in the future! More

I can't believe it! You don't see THIS kind of Customer Service these days. Jenny spends time with me so I can understand keeping up the periodic maintenance on my Prius actually saves me money. I trust he Service these days. Jenny spends time with me so I can understand keeping up the periodic maintenance on my Prius actually saves me money. I trust her so much that when I want to buy a new Prius I would trust only her to sell me a car. One of the reasons I have recommended Jenny in Service at Toyota of Gladsone several times is because she makes it EASY to fit maintenance for my aging car in my busy schedule. A working Mom needs someone that is on your side,knows your budget and keeps me ahead of schedule. I Love Toyota's concept, "Let us take care of your drive!" If you have people just like Jenny throughout your Service Departments, then believe me people will continue to buy Toyota, I am on my fourth in my lifetime. Lisa Preble, gladstone, OR More

Without a doubt, one of the best car purchases we have ever experienced! Everyone at Toyota of Gladstone was so friendly and personable. Dealing with Paul, was like working with family. He is the BEST s ever experienced! Everyone at Toyota of Gladstone was so friendly and personable. Dealing with Paul, was like working with family. He is the BEST sales-person we have ever done business with. Our truck was pulled into "the living room" so that we could be shown all the "bells and whistles". When it comes time for us to make another purchase, we will definitely be looking for Paul! More

Our experience at Toyota of Gladstone was amazing! Paul is such a "people person". We enjoy chatting with him and if he doesn't know the answer to a question, he will go ask someone. He certainly made bu is such a "people person". We enjoy chatting with him and if he doesn't know the answer to a question, he will go ask someone. He certainly made buying a car a "fun" experience! Would buy again with Paul! More

I have been looking for a new vehicle for some time. I have visited many Dealerships in my area but nothing to the caliber or professionalism I experienced at Toyota of Gladstone. Mr. Dang provided great have visited many Dealerships in my area but nothing to the caliber or professionalism I experienced at Toyota of Gladstone. Mr. Dang provided great service and treated us with professionalism. I will recommend him to anyone. More

My wife and I had been looking for a new car for a few months, when we had Toyota of Gladstone recommended to us. We were put in touch with Mr. Duy Dang. We live in Northern California, so all communica months, when we had Toyota of Gladstone recommended to us. We were put in touch with Mr. Duy Dang. We live in Northern California, so all communication was done via email and phone. Duy was always extremely responsive, helpful, professional, and very patient with questions we had about the different vehicles, features, and package options. Duy came up with two very good options for us, and we chose a vehicle and began the purchase. We made preparations for me to fly up and pick up the new car and drive it back home. Duy picked me up at the airport, and took me to the dealership. Upon arrival at the dealership, I saw that my car was waiting on the showroom floor waiting for me and all paperwork was ready for my signature. Everything was completed in less than one hour, which was nothing less than amazing considering how painful the purchase process has been at other dealerships in the past. Duy made sure the vehicle was detailed with a full tank of gas. I was given a detailed walk through of all of the features on the vehicle and in depth service training, handed the keys and drove off the showroom floor. Duy followed up with phone calls and emails to not only make sure that we were happy with the purchase, but to make sure that I had arrived home safely. Customer service that truly goes above and beyond. This dealership which is managed by Mr. David Elder, is clean, fair, friendly, and customer service focused. The pride everyone has in their work and their dedication to their customers is nothing less than excellent. This is something that I have not found at other car dealerships in the past. Purchasing a car from them was a very pleasant experience and I would recommend them to anyone looking for a vehicle. We can’t say enough good things about Duy and Toyota of Gladstone More

Service is very important to us. Are people put alot of miles on the cars and trucks that we have. Peggy and her Green team does a super job for us. Five years or more I brought in two camrys to be service miles on the cars and trucks that we have. Peggy and her Green team does a super job for us. Five years or more I brought in two camrys to be serviced, because I was unhappy with another dealership. Then I added two more camrys. The owner of Emerick Const. wantedto know how the service department was doing. I said they are great!!! So, Emerick purchased more camrys and one Highlander for the owner. We now bring ten cars for service. Two of the camrys has over 188,000 miles do to the great service. I started out with Peggy. Now they have different teams (green, blue, etc). Peggy and her Green Team has done a super job for us!!! Everyone goes out of their way to help you (Service Dept,Service Mgr,Parts,Shuttle service,Sales Dept,etc). Gladstone Toyota is a great place to do business with. Yale Hunter (Warehouse Mgr). More

I have been looking for a new vehicle for some time. I I have been looking for a new vehicle for some time. I have visited many Dealerships in my area but nothing to the caliber or professionalism I exper I have been looking for a new vehicle for some time. I have visited many Dealerships in my area but nothing to the caliber or professionalism I experienced at Toyota of Gladstone. I was put in touch with a sales person by the name of Mr. Duy Dang. I gave Mr. Dang the type and model of the vehicle I was looking for. Mr. Dang contacted me about 25 minutes later and had three vehicles that matched my search criteria. Mr Dang assisted me over the phone and made preparations for me to drive there and purchase the vehicle. I live in California and had to drive well over 12hours to get to this Dealership. I have never been to a Dealership and purchased a new vehicle without spending the day going back and forth with the sales staff. I arrived at Toyota of Gladstone around 8:30 in the morning and was met by Mr. Dang and the Manager Mr. David Elder. This was even before the Dealership was opened for business. I walked on the showroom floor and my vehicle was sitting on the showroom floor waiting for my purchase. I went in to the finance area and completed ALL of the financing paperwork in less than one hour!! No hassles, no games. When I came back out to the showroom floor, Duy had made sure my vehicle was detailed and filled my gas tank. Duy and the sales team showed me all of the features that were on my newly purchased vehicle. (This took longer than the financing) When I had completed the indepth in-service training, I was given the keys and drove my new vehicle off the showroom floor. Toyota of Gladstone has brought back an American concept of customer service that is not experienced in other Dealerships. I will NEVER go to another car dealership to buy another vehicle. Duy Dang's attention to detail and customer service dedication is far above the norm. The dealership is managed by Mr. David Elder. Mr. Elder has assembled a true winning team at Toyota of Gladstone! The teamwork and pride demonstrated at this Dealership is an absolute pleasurable experience. More

Excellent Service Department, particular Service Advisor(Peggy Maben). Typical of most Dealers, service prices on the extremely higher side. Overall my service experience was excellent. Service Advisor(Peggy Maben). Typical of most Dealers, service prices on the extremely higher side. Overall my service experience was excellent. Service options both present and future were extremely well explained. I have been having my Toyota Cars serviced at Toyota of Gladstone, since 2003. More