Toyota of Gladstone

Excellent customer service on all levels! Initially went in for a recall repair, walked out with a new vehicle - 100% satisfied. Best car buying experience. No pressure or hard sell tactics. I will recommen in for a recall repair, walked out with a new vehicle - 100% satisfied. Best car buying experience. No pressure or hard sell tactics. I will recommend this dealership and salesperson to everyone I know. Thank You Toyota of Gladstone! More

The service was on the hightest standard possible. I would buy again from these people as they were honest and friendly. Jeff went out of his way to be helpful and answered all of my questions honestly would buy again from these people as they were honest and friendly. Jeff went out of his way to be helpful and answered all of my questions honestly. It is wonderful to find someone as courtesy and Jeff. Thanks for all of your help. More

On Saturday April 9, 2011 my wife and I went to Toyota of Gladstone. We went to purchase a vehicle and to trade in our current vehicle. We chose a 2011 Toyota Sienna. We were able to make a deal that night a Gladstone. We went to purchase a vehicle and to trade in our current vehicle. We chose a 2011 Toyota Sienna. We were able to make a deal that night and we drove away around Midnight on Sunday April 10, 2011. We received a call on Thursday April 14, 2011 from John Hill stating that he needed us to come back in that night or the next day to sign some papers. John Hill than called me on Friday April 15, 2011 at 12:27 PM. He stated to me on the telephone that he needed my wife and I to come into the dealership to sign some papers that did not get signed when we were there. I asked him specifically what papers needed to be signed. He stated that there needs to be a change in our length of the loan and there was a form we forgot to sign. I asked him specifically what change in terms he was speaking of, he stated he did not know he was just supposed to call us and have us come back in. I advised him that I would discuss this with my wife. My wife called John and asked him what the issue was. He stated that he did not know and that he would have a finance manager contact her. The finance manager called us and he stated that the finance company is wanting to do either one of two things. He wanted to either shorten the time of our loan which would increase our loan payments, or we would have to give a $2000.00 down payment (we had already gave a $500.00 down payment. My wife advised him that we are not agreeable to any of those options as we have already signed the agreement and we had made a deal. The finance manager told her that on the bottom of the contact they wrote "OAC" for the financing. She advised him that we thought we were already approved for the loan since we signed all the papers for it. He said that we would have to agree to one of the above options and if we did not we would be violating the law for not fulfilling our contract. My wife stated that she did not agree with that, he said that we could return the vehichle than and get our van back which was a trade in and they would give us our $500 down payment back. More

Jenny Rhodes truely understands what "customer service" is all about. Too many business today think only about the all mighty dollar and have pushed customer service to the back burner. Gladston service" is all about. Too many business today think only about the all mighty dollar and have pushed customer service to the back burner. Gladstone Toyota has tried hard to bring customer service back. More

Go to this dealership. These people make buying a car downright pleasant. Duy ("Dewey") really listened to what I wanted and found the right car for me. It was easy to reach a fair price. (I had shopped downright pleasant. Duy ("Dewey") really listened to what I wanted and found the right car for me. It was easy to reach a fair price. (I had shopped at another dealership before I went to Toyota of Gladstone and was not able to get what I thought was a fair price at the other dealership, so it was refreshing to work with Duy and Sean at Gladstone.) Everyone I encountered at this dealership was courteous. The customer service was so outstanding, all I can say is it surpasses anything I have ever experienced anywhere else. If I ever need another car in the future, I will return to Toyota of Gladstone. More

Roger did a fabulous job of making me feel comfortable in my purchase. He and Toyota of Gladstone worked with me to get me the monthly payment that worked best for me. I had the honor to be his first sale my purchase. He and Toyota of Gladstone worked with me to get me the monthly payment that worked best for me. I had the honor to be his first sale and will keep the tie as a reminder. I came in looking for a car for my specific needs and Roger had so much knowledge and helped me find a car that fit my needs. He was also very knowledgeable about the car I bought, showing me all the basics but also all the specifics for that car. He twice explained how everything worked so I would be comfortable. I noticed a problem with the hubcaps and he immediately worked out the problem so they could be replaced at no cost to me. I would definitely return to Roger at Toyota of Gladstone when I look for a car to purchase next time. More

I've purchased many new cars (around 10) and generally the experience is about as enjoyable as going to the dentist for a root canal. You suffer through all the "normal" sales tactics, the sales sharks p the experience is about as enjoyable as going to the dentist for a root canal. You suffer through all the "normal" sales tactics, the sales sharks pounce on you and then there is the "fun" of price negotiation followed by the mind numbing boredom and tedium of the finance person. I go into the dealership already knowing about the vehicle(including my best negotiated price at all the other dealerships)and knowing my trade in price. Gladstone Toyota is an ABSOLUTE PLEASURE. My salesman PHIL HABIBI is the greatest! NO PRESSURE, extremly knowledgeable of the products and courteous. I actually sought him out as my salesperson, as I'd bought a vehicle from him 6 years prior...and came in and "kicked some tires" about 3 years ago. I don't know about you.....but when a salesman comes up and greets you and your wife by name after 6 years. You know you are not just another sale. Did I mention Phil Habibi is the Greatest!! When it came time for my trade in....I was able to get the price I wanted rather than feeling insulted and violated as at the other dealerships. When it came to financing time.....I was bracing myself for the tedium,boredom and salespitches that seems to drag on forever. I can say without hesitation that this was the MOST PLEASUREABLE, professional and "painless" time I have ever experienced at any dealership. Jamshid Nejad ...(JAM) gave me the best service I have ever had and was very enjoyable to work with. Both my wife and I were beyond impressed at how painless this was. Ask for JAM....impressive is an understatment. Have you ever had the red carpet treatment? First time at any dealer for me. I expect my vehicle to be washed and have a full tank of gas (this was done without even having to negotiate it). It's the first time I have ever driven a vehicle off the showroom floor...literally on a red carpet. I'd also like to give Gladstone Toyota a HUGE thumbs up for their website. They were the only dealership that actually showed the exterior and interior colors and options....rather than the usual...call for details pitch. Made doing my comparison shopping much easier. If you enjoy the "traditional" suffering and sales tactics.....you could go to the other dealerships in the area. I did (4 of them)....as part of my price research and trade in research. I got the "usual" treatment I expected. Let me save you the suffering. Give Gladstone Toyota a try. Ask for PHIL HABIBI for sales and ask for JAM for finance. I don't impress easily and these two gentlemen WOWED me! More

I recently visited gladstone toyota to purchase new/trade my not fuel efficiant gas hog of a ford in! for a tacoma, through the credit approval process i found 19 outstanding collections on my bureau and 2 c my not fuel efficiant gas hog of a ford in! for a tacoma, through the credit approval process i found 19 outstanding collections on my bureau and 2 currently still their that i have to proove they were not mine. i spent a month trying to repair the damage that had been done to my credit, after a month of contacting experian letter after letter call after call i was able to get 17 things removed from my bureau but this wasnt going to change my becon and i knew that, why doesnt toyota make exceptions on financing in these cituations? i was a classic credit fraud victim. the two individuals that worked with me were very helpful and understanding joe/darek but a conversation i had with a possible finance manager? i found was very unprofessioanl i felt like he had more important things to do. other then discusing how unusually difficult my cituation was and he failed to relize why my cituation was that way. other then him i think it could be a reasonable place to buy a vehicle. More

I had bought a car here at toyota of gladstone and decided the first time was a good experience so why not return for another one? So I decided to call Duy Dang to help me. The first phone call I made decided the first time was a good experience so why not return for another one? So I decided to call Duy Dang to help me. The first phone call I made I wasn't so sure if he remembered who I was since it had been more than 2 years since I had bought my first car there. Surprisingly he remembered exactly who I was and what car I had boughten. Their customer service is beyond excellent, but there is no word for me to express how excellent Duy Dang was. He was beyond excellent. The day I called him to see if I would be able to get another car was the day I went up there and bought my car! That was how fast and prompt his work was. Very high quality work. He's super friendly and very prompt on answering any questions I had. My overall experience was beyond great and I dont know if I'd ever go to any other dealerships! I can go on and on about Duy Dang and this dealership but it would be super long! I highly recommend this dealership if anyone is looking for friendliness high quality customer service. I had about a million questions for Duy Dang but he did not seem to be bothered and answered every one of my questions thoroughly and even more! Great dealership and awesome dealers! Im super happy with my 2011 Camry SE! More

Paul was great. He was helpful but not pushy. When we arrived and told him what I was looking for he knew exactly where the car was even though it was way back in the corner of the lot. We had gone just arrived and told him what I was looking for he knew exactly where the car was even though it was way back in the corner of the lot. We had gone just to look and by the end of the day I was in a new 2011 Toyota Corolla and I love the car! Great experience and Paul was the first line of it. All employees were pleasant and very helpful. I will definitely recommend to others! More