Toyota of Gladstone

Did right by us. Kristin was great to deal with up front but we ran into issues with getting the exact vehicle we wanted from an agreed upon location. After further di Kristin was great to deal with up front but we ran into issues with getting the exact vehicle we wanted from an agreed upon location. After further discussion in person Charity (Kristin was off that day but called in) was able to locate the vehicle we wanted. The next day the team got back to us on scheduling the delivery (vehicle had to come from a different dealership), paper signing, and vehicle pickup which Kristin handled great. I would have rated this a 5 but the team that supports Kristin and Charity need to be sure to give them correct information during the sale, prompt updates and thorough communication to not only the customer but to the customer facing sales team. More

Highly recommend Thanks Toyota of Gladstone and specificly Emileigh. Emileigh is a true professional and I would recommend her to anybody. She listened to me and didn' Thanks Toyota of Gladstone and specificly Emileigh. Emileigh is a true professional and I would recommend her to anybody. She listened to me and didn't try to upsell me, pressure me, or put me into something I didn't want. Nothing better then not playing games and getting in and out of a dealership quickly with the vehicle you want! More

Feels like family!! We have used Toyota of Gladstone for our service needs since we moved here 2 years ago. All our experiences have been beyond expectations. When an acc We have used Toyota of Gladstone for our service needs since we moved here 2 years ago. All our experiences have been beyond expectations. When an accident, not of my doing, total my beloved Prius, I turned to the people I have come to trust & respect. No pressure, no hassle from anyone, especially Carl Chesnut. He went above & beyond in trying to make buying a pleasant experience. A week after purchase I noticed a small problem. When I took it in, it was a larger problem than we thought. I was concerned about what I would have to pay but Carl & Jason McCoy determined what needed to be done and are taking care of getting it done! When I said I didn’t expect this, Carl replied, “We are family!”. I certainly feel that I am a part of the family of Gladstone Toyota! They are the BEST! More

Jake is a prime salesman! Jake helped my husband and I find our Toyota Yaris IA and we absolutely love it! He was helpful,nice and kept us laughing.What was most important to u Jake helped my husband and I find our Toyota Yaris IA and we absolutely love it! He was helpful,nice and kept us laughing.What was most important to us was finding something within our budget(we’ve had some problems in the past with sales people not listening to us about that),but Jake was very considerate of our financial needs.Thank you Jake! We will definitely come back when we get another car! More

2019 Toyota Tundra SR5 Went through the Costco Referral program for a used 2014 Tundra and went to look at it. Sou was awesome. Based on our email conversations he knew ex Went through the Costco Referral program for a used 2014 Tundra and went to look at it. Sou was awesome. Based on our email conversations he knew exactly what I wanted/needed without having to ask over and over again. He listened and was not pushy at all. I highly recommend Sou and Toyota of Gladstone as the exception to the typical "car salesmen". More

2019 toyota 4runner TRD PRO Great people to work with! Denis Russu went above and beyond my expectations to find a car with the color and the features i wanted. Highly recommend Great people to work with! Denis Russu went above and beyond my expectations to find a car with the color and the features i wanted. Highly recommend going to see Denis for you New Toyota. More

Purchasing of a car made easy! I chose Gladstone Toyota because although the had the car I was interested in the whole experience was amazing. They had the car waiting to test drive I chose Gladstone Toyota because although the had the car I was interested in the whole experience was amazing. They had the car waiting to test drive. They let me ask questions and not the other way around. The were never pushy or insisting. When we talked numbers they had coffee and hot chocolate for us, that was nice gesture. They took the time with while we set up the car. It wasn’t like they handed me the keys and said see ya. Dennis the gentleman we delt with was pleasant and so easy going. I can’t say enough good things about him and the staff. Go in and check it out for yourself! More

Friendly easy... I was apprehensive about trading my car in Thank you Dennis Russu for your friendly attitude and no pressure attitude. The whole experience went very smoothly I appreciated everyone's effort to Thank you Dennis Russu for your friendly attitude and no pressure attitude. The whole experience went very smoothly I appreciated everyone's effort to get me a great deal! I was a little sad to trade in my Mazda but I am loving my new Toyota. Thank you so much for the season passes to Mount Hood Meadows my two sons are very excited about hitting the slopes! I would highly recommend the dealership to anyone. More

Best experience Toyota Gladstone (Emily) listened to all my needs and concerns. Everyone made me feel like I was important. Best of all, they matched me up with the v Toyota Gladstone (Emily) listened to all my needs and concerns. Everyone made me feel like I was important. Best of all, they matched me up with the vehicle I wanted. Thanks Emily and Toyota!! More

Amazing Experience at Toyota of Gladstone I walked into Toyota of Gladstone for an appointment with Jason unsure if I wanted to return or finance my lease-end 2015 prius. After being a student I walked into Toyota of Gladstone for an appointment with Jason unsure if I wanted to return or finance my lease-end 2015 prius. After being a student and tackling the financial debt that came along with the medical school process I was not hopeful anyone would work with me in getting a new car. However Jason and the financial team worked diligently to not only get me financed again through Toyota Finance, but got me into a brand new 2019 Toyota Corolla, a perfect car with still great gas mileage but an upgrade for myself in safety and interior space. I cannot thank Jason and the others (Angel and other members of the financial team) enough, for continuing to advocated for me as an individual to the banks and find the best rate and price for my situation. I never felt pressured into anything and was walked through the process by each staff member, each making sure I was getting into a loan I could afford and that would help me financially in the most effective way. I have worked with Toyota Financial now going on 3 years and have had nothing but friendly and accommodating staff helping me out. While buying a car is never one of my favorite things to do, Jason and his team showed me that the stigma can be broken when you have a team like there's. I've had so many experiences at other dealerships, even other Toyota's, that felt like the salesman were too aggressive and didn't care how they made a sell as long as they got one. This was a completely difference experience at Gladstone where Jason made me feel at ease even though, in the background, he and his partners were working hard on my complicated case. They have a great little cafe and a super clean facility it's a great place full of really amazing and caring people that want you to go home satisfied. They understand the meaning of customer service and I would recommend anyone whose unsure of what they want to do for their next vehicle option to get your answers from Toyota of Gladstone. They'll provide you with a no-pressure environment and I promise they'll look out for you through the entire process. Thanks again Jason, Angel and you miracle maker Finance people! Also a side note, the reason I liked them in the first place is my boyfriend was looking for a used Toyota Tacoma 4wd Truck but they didn't have any to his specifications at the time. But when he did find one he went through Gladstone's service department to have it inspected before purchasing it from another car lot. The service department was thorough and said if we didn't buy it they would. It's been a great truck and my trust in their work led me to buy a car from their inventory. My partner and I will be going back for all of our Toyota needs! More