Toyota of Gladstone

WENT ON LINE THRU COSTCO- SETH CALLED WITHIN 30 MINUTES - TOLD HIM I WAS READY TO BUY AND ALSO SAID EXACTLY WHAT I WAS LOOKING FOR (2011 TOYOTA SEQUOIA SR5 BLACK WITH LEATHER INTERIOR)AND HE SAID IT WOULD TA TOLD HIM I WAS READY TO BUY AND ALSO SAID EXACTLY WHAT I WAS LOOKING FOR (2011 TOYOTA SEQUOIA SR5 BLACK WITH LEATHER INTERIOR)AND HE SAID IT WOULD TAKE A DAY OR TWO TO GET IT FROM ANOTHER DEALER - I CALLED HIM BACK AND SAID WE WOULD TAKE IT AND IT WAS AT DEALERSHIP ON THIS PAST MONDAY - WE COMPLETED THE PAPER WORK (WITH PAT) AND THE VEHICLE IS IN OUR GARAGE AS WE SPEAK.BEST SERVICE I HAVE EVER HAD WITH A CAR DEALERSHIP. WE HAVE OWNED THE SAME TYPE OF VEHICLE FOR THE PAST FIVE YEARS AND BOUGHT IT FROM ANOTHER TOYOTA DEALERSHIP (WHICH I SHALL NOT NAME) AND WOULD NEVER GO BACK TO THEM AGAIN - WHICH IS WHY I CONTACTED COSTCO INSTEAD OF GOING INTO A DEALERSHIP THAT I DID NOT KNOW BASED ON MY PRIOR EXPERIENCE WITH TOYOTA. PAT TOOK OVER FOR SETH WHO WAS LEAVING FOR VACATION. HE HAD BEEN GIVEN ALL OF THE INFO AND WAS SO EASY TO DEAL WITH AND EXTREMELY HELPFUL. I WOULD TELL MY FRIENDS ABOUT GLADSTONE TOYOTA AND GIVE THEM MY HIGHEST RECOMMENDATION. THANK YOU, CHERYL AND TIM BOYCE More

Seth was very straight forward in his answers, very helpful and very easy to work with as we picked our newer 2011 used Toyota Camry. We are very happy with the deal we ended up with and felt completel helpful and very easy to work with as we picked our newer 2011 used Toyota Camry. We are very happy with the deal we ended up with and felt completely comfortable at this dealership. Didn't feel the high pressure that you would normally feel at other dealers. Really appreciate the personal attention Seth gave us and all the help in finding our car. Thank you More

From the entrance into the dealership, we were met with an engaging salesman. It was almost closing time and we were just looking around with the expectation that we would find a vehicle over the next few an engaging salesman. It was almost closing time and we were just looking around with the expectation that we would find a vehicle over the next few days. We had done some homework and were interested in the Scion. Benjamin was extremely knowledgable about the product and all the financing options. He stayed with us until after 10:30pm when we drove away with our new Scion. We never felt pressured. It was a great experience and I would recommend this dealership and specifically Benjamin to my family and friends. Thank you Benjamin! More

Robert Baker is a great asset to this company. He is an excellent example of what an honest and hardworking car salesperson should be. My husband and I felt very comfortable and satisfied working with him. excellent example of what an honest and hardworking car salesperson should be. My husband and I felt very comfortable and satisfied working with him. I would recommend Robert Baker to anyone who need someone as patient and kind as he was when it comes to buying a vehicle. Connie in the Finance Dept is a fiesty,go getter and awesome financial officer and is the only reason my husband and I were able to receive our new vehicle. She never gives up and she damn well deserves every penny she makes. She is definitely a great asset to this company. I love her straight to the point and hardworking attitude. I felt that she really cares about what she does and for us. Sean from Louisana is just a great asset and addition to this toyota family. He has always being a positive and cheerful young man and I will always recommend him big time to anyone. They have great and wonderful people working at this dealership and would recommend seeking out these great and fine folks Robert, Connie and Sean. More

My husband and I had a great experience working with Rodell on the purchase of our new 2011 Toyota Prius. I am a returning customer to Toyota of Gateway and will continue to return because of their grea Rodell on the purchase of our new 2011 Toyota Prius. I am a returning customer to Toyota of Gateway and will continue to return because of their great customer service! I didn't plan on trading my car in, but Rodell was very persuasive (in a good way!). I highly recommend him. More

I worked with Rodell Razor on my visit. He was nice, funnny, and easy to talk to. The information about the car was described efficiently and clearly. I enjoyed my visit to Gladstone Toyota. Thanks! funnny, and easy to talk to. The information about the car was described efficiently and clearly. I enjoyed my visit to Gladstone Toyota. Thanks! More

I had a great experience at this dealership, after having a horrific one at Thomas Auto Sales in Hillsboro two days prior. I found the Truck I wanted from the web and worked ou the numbers with Pat, an aweso a horrific one at Thomas Auto Sales in Hillsboro two days prior. I found the Truck I wanted from the web and worked ou the numbers with Pat, an awesome Sales rep, who put the deal together that I needed to make the drive from Eugene to Portland (2hrs). Upon arrival, they inspected my trade, gave me a fair price on the truck and we put together the deal. This was the absolute opposite of my experience two days prior where we worked it out over the phone, I got onsite and they tried to lowball me on my trade by $5,000. But this isn't a negative review about Thomas Auto Sales, it's a positive one about Gladstone Toyota. Josh the Sales Manager was very friendly and helped Pat work out the details of the deal. He didn't hide behind a door/office, he was in plain sight and gladly spoke to me when I engaged. This was an excellent buying experience and that's hard to find this day in an auto dealership, so Kudos to Gladstone Toyota. I'm also in Sales so I'm pretty hard to please and these guys went above and beyond what was necessary to complete the sale. Go see them, ask for Pat in Sales, he's fantastic. More

Went into the dealership with a good idea of what I was looking for. After all it is a big purchase so I tried to do my homework. The sales person who was selling those cars new far less than I did about looking for. After all it is a big purchase so I tried to do my homework. The sales person who was selling those cars new far less than I did about his own car and even less about any of its competition. Finally asked to talk with some one else who could answer the questions that I had. Got someone much more knowledgeable. To take the car for a test ride the guy needed to take my drivers license inside. I said that I had no problem with that - just do not put any of the information into any kind of data base. I do not like getting my information all over the place even more than it already is and also hate the continual junk mail that those kind of places send out all of the time. He assured me that would not happen - he lied - I have already received a letter from them and am sure that the mail will continue. My question, which was not to difficult for me to answer was if a dealership hires staff with no knowledge, does not train them adequately and does not follow through with even the smallest assurances can you trust them - my answer is no. Wilsonville and Beaverton are much better choices. More

First, I did some research and went to several dealers before buying at Gladstone. I first test drove the truck I bought at Broadway Toyota and liked it but when the salesman's manager came out with the before buying at Gladstone. I first test drove the truck I bought at Broadway Toyota and liked it but when the salesman's manager came out with the pressure on and even insulted me I walked out. He tried to tell me that Gladstone would pull me in with a cheap price on the internet, jack it up later and then sell me something I didn't want. Like his sales tactic, he was dead wrong. I got an online quote from Seth that was $4800 less than MSRP ($400 better than any other dealer). Keep in mind this is with available rebates (one I declined to get 0% financing). I came down to test drive it and Seth introduced me to Dan in sales that took care of me. He was knowlegable, didn't push or pressure and listened to what I said. Good job. Then out comes the dreaded manager. Zack is a laid back guy that legitamitely seems to love the trucks he sells (take a look at the truck he drives). He put no more pressure than Dan did. After about 2 hours of test driving two trucks back to back over and over I finally made up my mind (Two hours after they closed). The one I decided on was not on the lot in the color I wanted so Zack ordered it for me. It took 4 days to get it but for my only complaint, I'm happy. Still got me a good deal well under MSRP, took my damaged trade in, and threw in a couple extra options I didn't expect. They also showroom deliver every vehicle so they can't hide anything. Keep in mind that you can negotiate warranty and protection options... More

I was in the market for a second hand 2006 Scion and did plenty of research/price comparisons online. I found what I was interested in at this dealership and called them, and spoke to Trey Kitterath. Trey plenty of research/price comparisons online. I found what I was interested in at this dealership and called them, and spoke to Trey Kitterath. Trey was extremely friendly and helpful. I gave him the price I was willing to pay and the terms that I wanted for financing. The next day when I arrived at the dealership to look at the car and take it for a test drive, Trey did not disappoint. He was personable and knowledgable. If he couldn't answer a question, he didn't b.s. me and got the info for me. It was an overall excellent experience. I got the price I wanted for the terms I wanted. Everyone at the dealership was professional and friendly, and there was no pressure or `slick' behavior whatsoever. I am thrilled with my car and happy with my experience at Toyota of Gladstone, and when it's time for another auto, I'm going back to Toyota of Gladstone. I highly recommend Trey Kitterath, he's an outstanding salesperson! More