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Toyota of Gladstone
Gladstone, OR
7,409 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
Learn more at https://bit.ly/3q0oqta.
Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,409 reviews
July 29, 2015
Excellent Service working with Aaron Waxenfelter was the Best experience Ever! He was totally professional, knowledgeable and non aggressive as he worked to help me fin working with Aaron Waxenfelter was the Best experience Ever! He was totally professional, knowledgeable and non aggressive as he worked to help me find and buy my 2015 Prius three! I would recommend Toyota of Gladestone to anyone looking to buy a Toyota!!!! More
by Kym P
Employees Worked With
Aaron Waxenfelter and Kevin in financing
July 27, 2015
Fair priced, friendly Staff Our sales person, Aaron Waxenfelter, was honest, friendly and not pushy. Aaron helped us find the car we were looking for at a fair market price. Our sales person, Aaron Waxenfelter, was honest, friendly and not pushy. Aaron helped us find the car we were looking for at a fair market price. More
by Josh Wyman
Employees Worked With
Aaron Waxenfelter
July 24, 2015
Friendly Service, Good Deal If you are willing to put in some time--in our case, two visits and multiple phone calls and e-mails--you can come away from Toyota of Gladstone a sat If you are willing to put in some time--in our case, two visits and multiple phone calls and e-mails--you can come away from Toyota of Gladstone a satisfied customer. Sales reps were friendly, informative, and not pushy. We got the car we wanted at the price we wanted. More
by Tom S.
Employees Worked With
Jonathan Hale, Kermit Steward
July 24, 2015
Great Group People friendly group, welcoming and open for any question. I was very pleased with my request, I custom ordered my vehicle. I thank Ted Rippee for hi People friendly group, welcoming and open for any question. I was very pleased with my request, I custom ordered my vehicle. I thank Ted Rippee for his knowledge and friendly approach for the business. More
by ChrisToy
July 21, 2015
Aaron Waxenfelter We were looking for a small SUV for my 78 year old mom and Aaron did a great job of making my mom feel comfortable in the car and even drove us to an We were looking for a small SUV for my 78 year old mom and Aaron did a great job of making my mom feel comfortable in the car and even drove us to an empty parking lot so my mom could get a feel for the car before going out on the street.....great job Aaron More
by SteveD
Employees Worked With
Aaron Waxenfelter
July 17, 2015
New Tacoma! Went through the internet sales team and Katie Lou was the most responsive and nicest person to work with in the 14 other dealerships I contacted. Went through the internet sales team and Katie Lou was the most responsive and nicest person to work with in the 14 other dealerships I contacted. More
by dannyelmore
Employees Worked With
Katie Lou Chasteen
July 17, 2015
different types of dealerships There are many type of dealerships out there But when you find one thats listen to what you want n need thats different Azhar was very helpful in There are many type of dealerships out there But when you find one thats listen to what you want n need thats different Azhar was very helpful in showing me what the different cars can do n what options are available After his help and Jerremy (aka Shrek) in finance Both are a very good team you have there They understand what you need to get the car at a very good price with the options you want With out high payments More
by Teddybear
Employees Worked With
Azhar n Jerremy (aka Shrek)
July 16, 2015
They are out to earn money for themselves I don't remember the persons name that helped me when I bought my 2009 Toyota Prius, but I remember it was a good interaction and I thought that I got I don't remember the persons name that helped me when I bought my 2009 Toyota Prius, but I remember it was a good interaction and I thought that I got everything that I paid for. Not even a year later when I had to make a choice of getting rid of my Prius or face repossession, I decided to trade in my Prius and my wife's Rav4 for another car at a different dealer. The reason for my poor review is because of the Finance person that I worked with. He is the first door to the right of the main desk in the lobby on the North Side. When I was attempting to trade in my vehicle and see what cancellables were available to me is where I found all the lies and deceit. First thing was that they changed the price of my car from when my wife and I first applied for finance to a higher price that was so well done that we didn't notice the $1,000 change. Second was that I was suppose to have a Toyota Warranty for my vehicle and I found out it was a non-Toyota warranty called National which doesn't cover near as much as the Toyota warranty that I was promised to have. After the trade was complete and I returned to Gladstone Toyota, the finance person that I mentioned above made up a number he felt was fitting for me to cancel my warranty. I even asked what is an estimate of what I was going to get back and how much was the original purchase price since the shades were over my eyes for a year. He said you'll get about 20-30% back and eluded to the actual price I paid for. While still working with him and he asked me why I wanted to cancel the warranty. I informed him that I traded the vehicle at a different dealership closer to home. He got really upset and even stated, "why didn't you come buy from us". He then did something on the computer that printed out a form that I wasn't able to see and when asked he wouldn't show me. Frustrated I called the warranty company and asked what did they need for a correct odometer reading. The company informed me that I should have received a odometer disclosure from trade. Sure enough I did and the difference from what the finance person came up with and the actual amount that I told him it was around was over 750 miles off. What I told him was about 100 miles at most off. I would seriously think again about working with Gladstone Toyota. They have been shady with my family since we got our Camry from them. Side note: I did not work with David, but I needed to choose a name. More
by DarkLink
Employees Worked With
David Elder
July 16, 2015
New Car Purchase Bought a car via internet sales, Aaron Waxenfelter. Very smooth and honest process. Recently returned for first service and had a high quality experie Bought a car via internet sales, Aaron Waxenfelter. Very smooth and honest process. Recently returned for first service and had a high quality experience there as well. More
by mattd
Employees Worked With
Aaron Waxenfelter
July 13, 2015
Excellent Customer Service and Sales Experience by Jason Roy My buying experience at Gladstone Toyota was a pleasant experience and went smoothly, kudos to the sales staff!, I will return to purchase another do My buying experience at Gladstone Toyota was a pleasant experience and went smoothly, kudos to the sales staff!, I will return to purchase another down the road! More
by Customer
