Toyota of Gladstone

Had a wonderful experience at Gladstone Toyota. I went with my wife and son on a Sunday afternoon to look for a Toyota Venza, Phil Habibi (the salesman) greeted us with a big smile; and this was on a 4th with my wife and son on a Sunday afternoon to look for a Toyota Venza, Phil Habibi (the salesman) greeted us with a big smile; and this was on a 4th July weekend when most people would like to take time off. Phil was very friendly, asked me what i am looking for, and showed me exactly the cars i wanted to test drive. However the color and accessories i wanted was not in any of the cars in the lot. So he went to Allen Mezghiche and he came back with what i wanted, with a glitch it has to be shipped/ drove in to the dealership, since it was not in the lot. I had to discuss the price and options with the floor manager (Naveed) (which was not exactly smooth), but Allen Mezghiche was very resourceful, flexible, open and we arranged on a good deal. I liked his professional handling of the situation and meeting customer expectation. Within 24 hrs Phil gave me a call (he actually been in touch with me) and told me when the car would be coming in and ready to drive out. The paperwork process was smooth too. I went in next day and Phil was ready with the car. My wife loved the experience with the sales dept, Phil even helped taking the baby stroller in and out all the time, no pressure of selling this or that, just tell them what you want and they will try their best. One general advice for customers, go in knowing exactly what you want, price, options, financing, warranties etc. Overall i am very satisfied with the process, very family friendly, would highly recommend going to Gladstone Toyota and ask for Phil Habibi. More

i have not dealt with the sales dept. of this dealership, but the service department is the best! even the person on the phone who made the appointment was courteous, knowledgeable, and professional. the sho but the service department is the best! even the person on the phone who made the appointment was courteous, knowledgeable, and professional. the shop is clean and welcoming. i came to gladstone because another dealership (broadway toyota) was trying to swindle me- they said that my engine was shot and i needed to trade in my car for "one on their lot". i obviously wanted a second opinion, and the gladstone toyota service department came through with flying colors. i was given in writing a full and thorough explanation of everything that would be done to my 2000 celica for its 60,000-mile tune-up before anything was done. Skye made me feel appreciated and took his time to let me decide what my options were. they gave me a loaner car for FREE while the service was done, which Tiffany took care of in the most cheerful and personable way, making sure i would be driving a vehicle which would suit me. she was terrific. Skye called me during the course of the service to let me know how things were going, and when he diagnosed the loose timing chain (which broadway toyota said would cost $6000-$9000 to fix, unless i traded it in), he quoted a repair of $746, in writing, and with an honest assessment of how soon it needed to be taken care of. the car was ready to be picked up at the promised time and was spotless inside and out. all in all, it was an excellent experience. it is a long way for me to get there (45 minutes one way), and they are probably not the cheapest in town, but the overall professionalism and regard shown by everyone i had contact with was well worth the drive and every penny. they offered a complete and itemized list of all that was done, and a year's warranty on all parts and labor. i didn't tell them anything about my experience with broadway toyota, so they had nothing to prove to me other than their own professionalism and honesty. what a great shop. More

Charged more than the quote because my Toyota Tacoma takes a little extra oil. A Toyota dealership should know how much oil a Tacoma takes. They charged more than $30 dollars extra. takes a little extra oil. A Toyota dealership should know how much oil a Tacoma takes. They charged more than $30 dollars extra. More

I have no expeirence with the purchasing side of this dealership. My service experience has been the best I've ever encountered. <br><br>Mike Mitchell, the service manager, and Rusty, the mechanic, near dealership. My service experience has been the best I've ever encountered. <br><br>Mike Mitchell, the service manager, and Rusty, the mechanic, nearly adopted my car. They made it their own and took terrific, personal interest in repairing it. I feel that I've recieved more than just a repaired car - I think I've made two new friends!<br><br>I only wish Toyota would make regional service centers seperate from their dealerships. With gentlement like Mike and Rusty, such terrific service would guarantee brand loyalty better than any price incentive.<br><br> More