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Toyota of Gladstone
Gladstone, OR
7,438 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,438 reviews
February 08, 2016
Jeff KARLIN Sr at Gladstone Toyota Jeff is more than a car salesmen ....you leave with a new friend...personable and cares about you and your needs. Service was excellent and the popcor Jeff is more than a car salesmen ....you leave with a new friend...personable and cares about you and your needs. Service was excellent and the popcorn is great. More
by Haas106
Employees Worked With
Jeff Karlin Sr.
February 06, 2016
Outstanding customer service From the moment we were contacted by Wade Fish of Toyota of Gladstone we were treated with respect and professionalism. There was never any hard sell From the moment we were contacted by Wade Fish of Toyota of Gladstone we were treated with respect and professionalism. There was never any hard sell tactics and he kept us informed as to when we might expect our truck to be arriving at the dealership. We had a seamless and easy buying opportunity with Wade and would definitely recommend the dealership to others. More
by dcarby
February 05, 2016
Great Experience! Dustin and the management staff were a pleasure to work with. I always have a great experience going into this dealership, which is hard to say about Dustin and the management staff were a pleasure to work with. I always have a great experience going into this dealership, which is hard to say about most sales environments. The team at Gladstone was extremely patient and went the extra mile to ensure I left happy. My brother and I had been there for several hours, one of the managers knew this and decided to buy me lunch! You have earned my business for years to come, I will send all my friends and family your way. Thanks for everything! More
by travisgregston32
February 04, 2016
Wonderful car-buying experience! This was my first ever experience with car shopping, and being that I'm definitely no car expert, I had a lot of anxiety going into the process. Lucki This was my first ever experience with car shopping, and being that I'm definitely no car expert, I had a lot of anxiety going into the process. Luckily for me I picked the right dealership and the right salesperson to work with and ended up with a great experience and a great car. Right upon arrival at Toyota Gladstone, I was warmly greeted by Thien. He made me feel comfortable and at ease. He showed and let me test drive all the many different cars that I was interested in. He was patient in answering all of my many, many questions. He was very well informed and professional and went through the whole process step-by-step, explaining things to me at a level and pace that I could easily understand, making me feel comfortable and not pressured. I ended up buying a great car that I absolutely love and that is perfect for me (the Rav4 Hybrid) and it was all thanks to Thien. He is definitely someone who I would recommend to all of my family and friends. Thank you Thien! More
by ilovemyravy
Employees Worked With
Thien Do, Thien Do
February 01, 2016
Wade Fish is the best! I was very happy with the salesperson when I bought my 2008 Acura MDX from Toyota of Gladstone. Wade knew what kind of car I wanted and helped me get I was very happy with the salesperson when I bought my 2008 Acura MDX from Toyota of Gladstone. Wade knew what kind of car I wanted and helped me get it. He was easy to work with, friendly and enthusiastic! More
by Steftackett79
January 29, 2016
Don't Offend the Buyer I have purchased 3 new Toyotas here in the past 4 years. The experience the first 2 times was pretty normal, not terrible. The process always takes mu I have purchased 3 new Toyotas here in the past 4 years. The experience the first 2 times was pretty normal, not terrible. The process always takes much longer than they say, and they always act like I'm asking the world when I state what my max payment/down payment/interest rate is. This time was especially bad. I was trading in a Tacoma (a year old) for a commuter car. First they only offered to lower my payment by $15 for a Prius! Then after I almost walked several times, they actually gave me the payment I asked for from the start. Then they waste your time trying to sell you add ons like paint protection, gap insurance, service plans, etc., jumping the payment you worked so hard to negotiate up 20, 30, 100 dollars. I even told the salesperson I knew they were going to do that, and he just said, well don't by the service plans. Don't push them, then. Then, the salesperson made comments about not wanting someone else to raise his kids and paying extra child support so his ex-wife wouldn't have to work JUST after he asked if our kids were in daycare and AS I filled in my job information (I work FT and make more than my spouse, quite a bit more.) Really? Clueless. Keep your opinions to yourself. He also made such a show of walking back to check with his manager and revealing "secrets". Classic bad salesperson crap. I almost walked just because of him! But I didn't want to waste MORE time at another dealer. I knew what I wanted when I came in, but the salesperson just didn't want to listen. Also, I mentioned I'd bought 2 cars there already, and he acted like I was new to planet Earth. I might go somewhere else for my next car. Don't offend your customers. The finance person was great (except for the hard sell on the gap insurance even after I said I already have it through my insurance carrier), and I really like the service department. They are awesome. The salespeople who sold me the first 2 cars (only one is still there) were new to their jobs, but way more professional and kind and transparent than this guy. Ugh. More
by boughtacar
Employees Worked With
Dustin F.
January 26, 2016
Great job I test drove a new Tacoma no hassils. They found me one that fit my parameters in a local area. Thank you. I would recommend. I test drove a new Tacoma no hassils. They found me one that fit my parameters in a local area. Thank you. I would recommend. More
by Adm
Employees Worked With
Dustin and Trey
January 25, 2016
Camry Purchase We had a positive experience at Gladstone Toyota. The sales and service team did a good job of not being so pushy. We walked out with a new car and fe We had a positive experience at Gladstone Toyota. The sales and service team did a good job of not being so pushy. We walked out with a new car and feeling like we were treated well. More
by Anca
Employees Worked With
I don't remember the names, Kenny Khzam
January 24, 2016
pleasant experience Khzam had a warm and down to earth demeanor, from start to finish. He was thorough in explaining the features of the car and I could see that he was Khzam had a warm and down to earth demeanor, from start to finish. He was thorough in explaining the features of the car and I could see that he was passionate about Toyota. We didn't feel rushed or pressured but I know that Khzam did everything in his power to earn our business. We quickly came to an agreement and gave me an offer I couldn't refuse. Even though I really wanted to be stubborn and test drive a Honda! Our overall experience was very positive, although we thought it was odd that our vehicle didn't come with floor mats. More
by chelc33
Employees Worked With
Kenny Khzam
January 24, 2016
Experience at Toyota of Gladstone What an awesome and easy experience at Toyota of Gladstone. From start to finish we were treated very well and we walked away with the car we have th What an awesome and easy experience at Toyota of Gladstone. From start to finish we were treated very well and we walked away with the car we have thoroughly enjoyed. We had such a good experience we will be buying out next vehicle from this dealership More
by Kathy jolly
Employees Worked With
Joe Chambers, Azhar Khan
