Toyota of Gladstone

Jay's customer service was outstanding! I found Jay to be efficient and honest. I was able to call beforehand to request a meeting with Jay. I found Jay to be very receptive and listened to what my need be efficient and honest. I was able to call beforehand to request a meeting with Jay. I found Jay to be very receptive and listened to what my needs and requests were. I would recommend Jay and Toyota Gladstone to anyone. More

I have used this shop for 2 trucks and 1 car over the last 25 years. They always get me in when I call, make sure they understand what is wrong and always fix the problem. In this case my alternator blew last 25 years. They always get me in when I call, make sure they understand what is wrong and always fix the problem. In this case my alternator blew, wasn't sure if the wiring harness was bad too but once the alternator was in found no harness was needed. Called me immediately with both estimate and when vehicle was finished so I could get there before closing. I live in Salem, Oregon which is about 50 miles away and have a job that is difficult to schedule car repair around. Outstanding service shop. I won't ever buy a truck any place else. And I believe Jenny has been my contact for most of the years I have used them and hope she stays until I don't need a truck any longer! Thank you, Gail Lough More

I recently had the pleasure of buying a car from Toyota of Gladstone. I was assisted in that endeavor by Duy Dang, who more than exceeded my expectations. I have had some financial difficulties in recent of Gladstone. I was assisted in that endeavor by Duy Dang, who more than exceeded my expectations. I have had some financial difficulties in recent years and have not even tried to look for a car because I knew I wouldn't be able to get financing. Duy, John and Josh took a completely new and unique approach which succeeded in putting me in a comfortable, reliable and good-looking car and with an affordable payment to boot. They actually looked for financing first and then found a car that fit the lender's parameters. In spite of what seemed to be a "backwards" approach, I ended up with a car that met every one of my requirements ... economical (mileage in excess of 30 mpg), reliable (still under warranty), professional looking, and with a 5-speed manual transmission to boot! Before I picked the car up, Duy put it through their Detail Dept. And it looked gorgeous when I went to pick it up. And Jamshid walked me through the required mountain of paperwork quickly and painlessly. Everyone I came in contact with was friendly, professional and helpful without making me feel pressured or rushed. I will gladly refer all of my friends and family to Duy, et al, and I doubt that I will ever buy a car from anyone else. Many Thanks to Duy, John, Josh and Jamshid for an experience I will NEVER forget! B B Wilson More

We got a deal, and satisfied on our purchased a Toyota Matrix from Toyota of Gladstone. Duy Dang is the man we met at the first time. He listened our needs, and tried to fit our budget by searching the Matrix from Toyota of Gladstone. Duy Dang is the man we met at the first time. He listened our needs, and tried to fit our budget by searching the cars available in his inventory. Mr Duy is very courteous, knowledgeable, and professional. We can't emphazise this enough, Duy explained in details some vehicles we tested, and also made some recommendations. It was not a long time to waiting, finally we picked a car we like best. Duy and his dealership stand behind what they sell. At last, we drive home happy. Thanks again Mr Duy Dang, you did a great job! More

I return to this dealership to have my vehicle serviced solely because of Jenny Rhodes in the service department. She is helpful and very knowledgeable about my vehicle, and goes above and beyond to ensure solely because of Jenny Rhodes in the service department. She is helpful and very knowledgeable about my vehicle, and goes above and beyond to ensure that both the customer and the customer's vehicle are treated in an exemplary fashion. She recognizes that customers do not have time to waste, and always gets the maintenance done correctly in the least amount of time, with a smile and a friendly attitude. As impressive, her attitude is the only reason I visit this dealership...I attempted twice in the recent past to purchase a vehicle here, but both times I encountered auto salesman who were not knowledgeable about the Toyota vehicle I sought, rude and downright deceptive (liars). I walked out the second time, went to another Toyota dealership, and bought a car the very same day. Even though I would never buy a vehicle from the sales department here because of their past behavior, they do get all of my service business because of Jenny, as well as two other friends of mine who consider Jenny their service advisor, also. More

The service I received at this dealership was incredible and relatively painless. Adel was a perfect sales representative in which he made sure that I buy the very vehicle that I wanted. He was very patient and relatively painless. Adel was a perfect sales representative in which he made sure that I buy the very vehicle that I wanted. He was very patient and respectful and I felt that I knew him all my life. He is truly a remarkable gentleman along with Sean who kept digging in the trenches for me, Mohamed another salesperson who also made my experience a wonderful one even though he was not my salesperson,Dion my finance guy who made signing papers a breeze and Tyson at the very end who was very helpful and was there to answer any questions that I had regarding my brand new yaris. I can see why this dealership is number one in Oregon and Washington. The wonderful customer service each gentlemen provided to me was outstanding and definitely a great car buying experience. The steak lunch provided was definitely a nice touch to a perfect day. Thanks for working with me and thanks for my beautiful brand spanking new yaris. More

Seth Dustin was outstanding in terms of knowledge of vehicle. He personally picked me up and transported me to the dealership for delivery.He was courteous and went out of his way to answer all my quest vehicle. He personally picked me up and transported me to the dealership for delivery.He was courteous and went out of his way to answer all my questions to my satisfaction. I could not have asked for an easier or more pleasant car buying experience. I would definitely recommend this dealership to freinds. More

We came to Toyota Gladstone to buy a new car and Duy Dang helped up pick out our new car, the 2010 Highlander. Duy was very knowledgeable on all the cars, and professional. Our experience was great. We liked helped up pick out our new car, the 2010 Highlander. Duy was very knowledgeable on all the cars, and professional. Our experience was great. We liked that the atmosphere there was not pushy like at other dealerships. We are going to recommend our family members and friends to go to Duy Dang at Toyota Gladstone. More

Jason showed me a number of makes and models in which we test drove. Still wasn't quite sure of which car I was comfortable buying, so I took a couple of days to think it over before deciding on a Scion, i test drove. Still wasn't quite sure of which car I was comfortable buying, so I took a couple of days to think it over before deciding on a Scion, in which I kept in touch with Jason. He made himself available during the late evening so I could complete the paperwork and went through all the features of the car with me. More

I just want to continue to give a thank you to Duy Dang at Toyota of Glastone. We have purchased a couple of cars over the past few years with Duy and it never failed that Duy would always follow up long at Toyota of Glastone. We have purchased a couple of cars over the past few years with Duy and it never failed that Duy would always follow up long after the transaction is completed. He would make sure that we are enjoying the new vehicle, if we need anything, or if we have gotten the license plate yet, etc... We have dealt with some car salemen from a different dealer, and unfortunately, as soon as the transaction is finished, we would never hear from both the saleman and the dealership. Again, my family and I just want to say thank you to Duy Dang at Toyota of Gladstone for delivering us another great experience!!! More