Toyota of Gladstone

Outstanding The dealership manager and Kermit were great to say the least. They went above and beyond to help us get the car that fits our need. My wife and I wer The dealership manager and Kermit were great to say the least. They went above and beyond to help us get the car that fits our need. My wife and I were limited in options but Kermit and the manager were patient with us and we left with an amazing deal that I did not see possible. Thank you guys so much. This means more to us than you know. More

I purchased my new 2016 Toyota Tacoma at Gladstone Toyota I had been watching the web site for Toyota of Gladstone looking for a good deal on a used Toyota Tacoma. I finally found one that I liked so I posted I had been watching the web site for Toyota of Gladstone looking for a good deal on a used Toyota Tacoma. I finally found one that I liked so I posted an offer. Within 20 minutes I was contacted by Internet sales rep Angel grose. Angel was very kind and professional as she took my info and offer on the truck I was interested in. I went into the dealership, test drove the truck and restated my offer. Unfortunately the offer was not accepted and the counter offer was a bit out of my budget so I had to let it go. Angel promised me she would keep an eye on new arrivals and notify me when something new came in that fit my needs and budget. Angel kept her promise and brought to my attention two new arrivals over the course of a couple of weeks. The first one did not fit but the second one seemed to be the one. I test drive the Tacoma and after doing all the offers and paperwork we came to an agreement on price, payments, terms and interest rate. Then only to find out that another sales associate had just sold the truck I was looking at! We were all very upset and almost devastated. Then steps in the Internet sales manager John H. I believe was his name. Angel and John said they would cut me a good deal on new 2016 and the monthly payments would actually be lower on the new truck vs the used one. We crunched the numbers again and again and finally ended up where I wanted to be And I did end up with a lower monthly payment as promised. Kudos to Angel Grose and the team at Gladstone Toyota!! My experience was very positive in that Angel worked so hard to get me a great deal within my budget and on my terms and for that I give her a ???????????? six star rating. Overall Gladstone Toyota was a pleasure to work with and I will definitely reccomend them to anyone I know who is looking for a new or used car. And I will always reccomend they ask for Angel Grose!! Sincerely Kevin Austin More

Amazing customer service. We were referred to Joey Pham at Toyota of Gladstone by a friend that just purchased a car from him & had a great experience so we wanted to give him We were referred to Joey Pham at Toyota of Gladstone by a friend that just purchased a car from him & had a great experience so we wanted to give him a chance to earn our business. We were not dissapointed. He did a great job. We have another Toyota dealership a few blocks from our house but went to Toyota of Gladstone because Joey was so highly recommended. We were very happy with the service we received and glad we decided to purchase our 2016 Toyota Highlander here. More

Nice work, fastly and 100% for reccommend. They are so nice on that day. My car is Scion iM. The seller (Joey Pham), he was so politely, friendly and worked good job. If you or anyone in your They are so nice on that day. My car is Scion iM. The seller (Joey Pham), he was so politely, friendly and worked good job. If you or anyone in your family are looking for a new car, even a used car. This dealer is the best Toyota dealer in Portland I really recommend for you. Now, I'm enjoy it. Thanks for your help Joey and please say thanks alot to your manager, too Thanks again. More

Quality and hassle free customer service My name is jake, and this is my second time purchasing a vehicle from the same exact place. The reason being is that i have been very satisfied with My name is jake, and this is my second time purchasing a vehicle from the same exact place. The reason being is that i have been very satisfied with the quality customer service. I have been to other dealers and by far I have felt the most comfortable and at ease at this specific location. They have earned my trust, so much so that I only come to this location for meintanence even when living in Vancouver Washington across state lines. I am very happy and appreciate all their extra effort. To sum it up everything said is well deserved. More

Very pleasant experience. We have not purchased a new car since 2007 so I was not looking forward to the hassle of dealing for a new truck. However I was pleasantly surprised t We have not purchased a new car since 2007 so I was not looking forward to the hassle of dealing for a new truck. However I was pleasantly surprised to find the experience very pleasant at Toyota of Gladstone. Kermit was extremely personable and helpful throughout the process and got us a great price on our truck. More

Above and Beyond! I purchased a Mini Cooper with a trade in from Gladstone Toyota. I feel fortunate to have met Joey Pham and have been the recipient of his salesmansh I purchased a Mini Cooper with a trade in from Gladstone Toyota. I feel fortunate to have met Joey Pham and have been the recipient of his salesmanship. The mini had some initial issues with the mini computer communicating with the Toyota parts they had put in the vehicle. They went above and beyond in taking care of the issue. Joey assured me they stand behind their work. They took the car back twice and then sent it to a mini certified mechanic. The process took over a week in which time they set me up with a rental. They covered all costs. Joey and Ryan (in service) were diligent in making sure I was kept in the loop. I was very impressed with their level of commitment to making sure my experience was a positive one. I would not hesitate to send anyone to Joey Pham for their next car. More

don't try to sell the customer too many things trying to etch Vin number over all the parts of your car and charging you a couple hundred dollars for it when the car is almost impossible to be stol trying to etch Vin number over all the parts of your car and charging you a couple hundred dollars for it when the car is almost impossible to be stolen is not something a customer wants to deal with. it's only about making more money for the dealershiptitle fee $77registration fee $19615 minutes to do a document $115. it's still not a streamlined sales approach by trying to add on all these little items instead of making it really pleasant for the buyer getting here she out of there as soon as possible. no one expects these items to be free of charge. I don't think I was even offered a trade-in value of my car which means we were three or $4000 under what retail price would've been. gerard. More

Cared for helped me get a new car got me a good price on insurance and also i got all windows tint thanks joey your the best helped me get a new car got me a good price on insurance and also i got all windows tint thanks joey your the best More

My best auto buying experience ever. I recently bought a new Toyota Tacoma pick up truck at Gladstone Tacoma-Scion using the Costco Auto Buying Program. I generally do not like buying a I recently bought a new Toyota Tacoma pick up truck at Gladstone Tacoma-Scion using the Costco Auto Buying Program. I generally do not like buying a new auto because it can be a trying experience but this time it was a pleasure. The salesman, Wade Fish was a real gentleman and so were the other people I dealt with there. I pretty much knew what I wanted and although my salesman pointed out what was available in extras there was no pressure to buy more or upgrade my choices. I got information without the heavy sales pitch. I was offered a fair price for my trade in. The Costco program also helped me pay for some extras with a coupon. The dealership went out of it's way to have my new truck ready to pick up the next morning although they had to find and bring in the model I wanted from another dealer. This was definitely the best auto buying experience I have ever had. Phillip Moore, Portland More