Toyota of Gladstone

As a retired priest of the Episcopal Church, I do not regard myself as being a "good, hard-nosed negotiator", but I am a very good judge of character. Duy Dang impressed me immensely with his personal i regard myself as being a "good, hard-nosed negotiator", but I am a very good judge of character. Duy Dang impressed me immensely with his personal integrity, courtesy, product knowledge (Prius), clarity of explanation, patience, focus, and flexibility. Having learned something of his remarkable personal background and his daily courage at work with chronic pain and inspiring determination, his conduct with us in our buying experience was genuinely extraordinary. It was a great privilege to meet and work with him. John Hall should be commended, also, for his firm, courteous, non-pushy focus on our business at hand and his willingness to show flexibility toward arriving at our final agreement. These two gentlemen make a fine team and worked well together which speaks highly of their respective personal accommodations anad, I trust, of the character and discipline of the whole Gladstone organization. We sought out Duy Dang very intentionally from friends who had bought their Prius through Duy, and he exceeded all the expectations we gathered from them. More

The staff at the used car dealership went out of their way to make me happy with my purchase. The 2005 Dodge Magnum we bought was low on fuel and there was a scratch in the bumper which the dealership pr way to make me happy with my purchase. The 2005 Dodge Magnum we bought was low on fuel and there was a scratch in the bumper which the dealership promised to take care of. The gas tank was filled and the bumper was repaired without delay. The dealership even took care of a few other minor things wrong with the car to make us happy. The finance person, Jamshid, even rushed the paperwork for us because we had two small children with us that needed to get to bed as we had been out all day car shopping. The overall experience was excellent and it was the first time we have been treated so well by a dealership. I want to give a special thank you to Ron Roth and Derek Denny, they took care of everything I asked for with a smile and great attitude. The next time I am in the market for a new or used car I will definitely go back to Toyota of Gladstone. More

I purchased a certified pre owned car at Toyota of Gladstone. I was told I had to pay a $249 "etching" fee for security on the car. I told the salesman I didn't want it. I was told all their cars c Gladstone. I was told I had to pay a $249 "etching" fee for security on the car. I told the salesman I didn't want it. I was told all their cars come with it and I didn't have a choice. After I purchased the car, I registered it with Toyota.com and was able to access the complete service history of the car. I saw they charged the original owner for this exact service two years ago, proving I paid $249 for a service that was never performed. I called the dealer to complain and now I have to drive back down there to get a refund check. They should be honest just to start with. Also, be cautious if you are wanting an extended warranty. Mine was $2400, although they sold it to me for $2100 because I "had a previous Toyota loan." After I got home I started checking online and I could get a better warranty for $1055. Seems awfully shady. More

Beyond wonderful! Never have I been treated so well from a car dealership before. Seth had the patience of a saint and the others that helped were just as wonderful. I was very scared and nervous...but they a car dealership before. Seth had the patience of a saint and the others that helped were just as wonderful. I was very scared and nervous...but they made me feel at ease throughout the whole process of buying my new Corolla...and as long as I live in Oregon, I will ALWAYS buy my car from them. Thank-You to all, God Bless, Kathy More

Purchased a new Corolla through the Costco Auto program. Ryan was very pleasant and helpful. I'm very happy with my purchase.................................................................................. Ryan was very pleasant and helpful. I'm very happy with my purchase.............................................................................................................................. More

I would highly recamend Toyota of Gladstone car dealership to anyone who is tired of high preasure salesman. We were able to find and buy just the right turck that we were looking for, with dealer dealership to anyone who is tired of high preasure salesman. We were able to find and buy just the right turck that we were looking for, with dealers that were kind, thoughtful and very courteous to us. We were able to get it for the price that we asked for,and had a very pleasent experience with both Jeff and David. There were other salesmen there that were just as pleasent as Jeff and David. We feel very greatful for buying our truck at Toyota of Gladstone. More

I had a great experience working with Adel. He was easy to get along with, did not push in any way, and helped make my visit quite enjoyable. He was knowledgeable and entertaining. I also had the pleasur to get along with, did not push in any way, and helped make my visit quite enjoyable. He was knowledgeable and entertaining. I also had the pleasure of working with Muhammad, Josh, and Sean Overton. They were all extremely personable and helpful. I thank them all. Jay More

Internet response from Ryan was very quick and honest ( we bought thru Costco, so quote on price was accurate). Financing adn dealer incentives explained and honored. Al was helpful on site in picking ou we bought thru Costco, so quote on price was accurate). Financing adn dealer incentives explained and honored. Al was helpful on site in picking out car and test drive. In and out with the new car in about 1 1/2 hours total. Easy experience. More

With my bad credits, people at Toyota of Gresham, Portland, and Broadway was unable to help me secure an auto loan for the 2011 Camry I wanted. (Makes me wonder after visiting Dewey at Toyota of Glad Portland, and Broadway was unable to help me secure an auto loan for the 2011 Camry I wanted. (Makes me wonder after visiting Dewey at Toyota of Gladstone, if its my credit or the customer service that didn't get a deal done for me at the previous Toyota dealers I visited.) Friends recommend me to visit Dewey at Toyota Gladstone. Glad I did. The moment he greeted me, I felt a good sense of comfortably that he will get a deal for me. After failing to get a deal done with the other Toyota dealers, I wasn't very optimistic that Dewey could. But he worked, worked, and worked and got me a loan with ZERO, yes!, ZERO down. How could that be, right? I don't know, but he helped to get me a loan for ZERO down and very low interest. I was very surprised by the work Dewey did for me and appreciated every step of the process he guided me through to get the car and the great loan. I hope more people will have the chance to experience the excellent services, friendliness, professionalism that Dewey brings to Toyota of Gladstone team. Thank you Dewey! More

Gladstone Toyota and it's employees from the first step on the lot, meeting sales rep Ron Roth, manager Josh Von Ruden, then Jam Shid in financing It was a painless effort from start to finish to get the t on the lot, meeting sales rep Ron Roth, manager Josh Von Ruden, then Jam Shid in financing It was a painless effort from start to finish to get the truck I wanted. I will continue to use their service dept. for all my new truck needs, as well as consider them for any future purchases. I will recommend anyone that is looking for a vehicle to Gladstone Toyota. More