Back

Toyota of Gladstone

Gladstone, OR

4.9
7,505 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles! Learn more at https://bit.ly/3q0oqta. Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
Contact Dealership

19375 SE Mcloughlin Blvd

Gladstone, OR

97027

Directions

By Type

Showing 7,505 reviews

August 01, 2016

** Glenn Howard is AWESOME! ** From the first moment I asked a question via the website 'chat' function to when I left the dealership with my new car - Glen was the utmost professio More

by sa350g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Howard
Aug 04, 2016 -

Toyota of Gladstone responded

Thank you for taking the time to leave us such a wonderful review. We appreciate your kind words, and we'll definitely pass them on to Glenn. Congratulations! Seth Dustin

August 01, 2016

Great experience! Hello everyone! Just wanted the world to know what a great experience my wife and I had working with Carl Schnaufer at Gladstone Toyota. We are incred More

by Mr Storm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Schnaufer
Aug 04, 2016 -

Toyota of Gladstone responded

Thank you for taking the time to leave us such a wonderful review. We're so glad to hear you had such a positive experience with Carl. Congratulations on your new Carla! Seth Dustin

August 01, 2016

Glad We Came Here First! Gladstone Toyota was a great dealership to work with in my new car buying experience. That staff was very friendly, knowledgeable and accommodating. More

by bwork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kermit Steward
Aug 04, 2016 -

Toyota of Gladstone responded

Thank you for allowing us to earn your business, We appreciate your positive review and we're so glad you had a good experience. Congratulations! Seth Dustin

July 28, 2016

I love Pascha Pascha was informative and fun. I never felt high pressure or uncomfortable. I have told all my friends about my experience and my great new car.. More

by Virginia Dansie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
pascha
Jul 29, 2016 -

Toyota of Gladstone responded

Thank you for your wonderful review, Virginia. We're very happy to hear you had such a good experience, and we'll be passing your kind words on to Pascha. Congratulations on your new car! Seth Dustin

Aug 04, 2016 -

Toyota of Gladstone responded

Thank you for leaving us such a wonderful review. We appreciate your business, and this is so nice to hear. Enjoy your new car! Seth Dustin

July 27, 2016

service cost excessive in $ and time Have been going to Gladstone for service the last three+ years and becoming increasingly disappointed in how long it takes to complete the job and th More

by old factory guy 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Davis
July 25, 2016

Found my TRD Pro 4Runner After trying to find a TRD Pro 4Runner for sometime, I was put in touch with Toyota Gladstone. They had one in white, but I wanted gray. They were a More

by Kyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sou Chao
Jul 28, 2016 -

Toyota of Gladstone responded

Thank you for your wonderful review, Kyle. We're happy to hear you had such a good experience, and we appreciate your positive feedback. Congratulations! Seth Dustin

July 25, 2016

Car shopping After visiting more than ten dealerships, including two closer Toyota lots, we returned to Gladstone despite the 45 minute drive in order to work with More

by kla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pascha Jefferson, Kermit Steward
Jul 28, 2016 -

Toyota of Gladstone responded

Thank you for your wonderful review. We're glad to hear you had a good experience - and we hope you love your new car. Congratulations! Seth Dustin

July 25, 2016

Insulted and disrespected We had a horrible experience at Gladstone Toyota. I have never felt so disrespected in my life. This is supposed to be a Costco dealership and when as More

by Carcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seth Dustin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Schnaufer
Aug 17, 2016 -

Toyota of Gladstone responded

Thank you very much for taking the time to share your experience with Carl and I at the dealership. As you are aware I have reached out to you multiple times to correct the misunderstanding about the Costco program without any success. The model that was not a part of the program during your visit as I had explained when you were at our store has now been added by Costco. I wish when you were with Carl and I that you had let me know about the miscommunication instead of telling us that everything was great as I could have easily shown you the Costco portal so that you would not have felt mislead. Once again I am very sorry for your perception of your dealings with Carl and I and just like the voicemails and emails I have sent to you I would welcome any opportunity to speak with you further about this. Thank you again for your time. Sincerely, Seth Dustin Toyota of Gladstone Internet Director (971) 276-7433 Sdustin@SeeDriveSmile.com

July 25, 2016

Great Kermit was great he got the truck we wanted in the color and he gave good instructions on the operation of all the gadgets and was patience with two More

by Praies123$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kermit Steward
Jul 28, 2016 -

Toyota of Gladstone responded

Thank you for the 5 star rating. We're very happy to hear that Kermit took good care of you during your buying experience. We appreciate your business and hope you love your new car! Seth Dustin

July 23, 2016

Great service We couldn't find the truck we wanted in California. We went to a local Toyota dealer and told him what we were looking for and he jokingly said we'd More

by Patty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Grose
Jul 27, 2016 -

Toyota of Gladstone responded

Thank you for your wonderful review, Patty. We truly value your business, and this is so nice to hear. Congratulations on your new truck! Seth Dustin

Jul 27, 2016 -

Toyota of Gladstone responded

Thank you for allowing us to earn your business, Patty. We appreciate your positive review and we're glad our team was able to help. Congratulations! Seth Dustin

...
675
...