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Toyota of Gladstone
Gladstone, OR
7,212 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,212 reviews
July 16, 2015
They are out to earn money for themselves I don't remember the persons name that helped me when I bought my 2009 Toyota Prius, but I remember it was a good interaction and I thought that I got I don't remember the persons name that helped me when I bought my 2009 Toyota Prius, but I remember it was a good interaction and I thought that I got everything that I paid for. Not even a year later when I had to make a choice of getting rid of my Prius or face repossession, I decided to trade in my Prius and my wife's Rav4 for another car at a different dealer. The reason for my poor review is because of the Finance person that I worked with. He is the first door to the right of the main desk in the lobby on the North Side. When I was attempting to trade in my vehicle and see what cancellables were available to me is where I found all the lies and deceit. First thing was that they changed the price of my car from when my wife and I first applied for finance to a higher price that was so well done that we didn't notice the $1,000 change. Second was that I was suppose to have a Toyota Warranty for my vehicle and I found out it was a non-Toyota warranty called National which doesn't cover near as much as the Toyota warranty that I was promised to have. After the trade was complete and I returned to Gladstone Toyota, the finance person that I mentioned above made up a number he felt was fitting for me to cancel my warranty. I even asked what is an estimate of what I was going to get back and how much was the original purchase price since the shades were over my eyes for a year. He said you'll get about 20-30% back and eluded to the actual price I paid for. While still working with him and he asked me why I wanted to cancel the warranty. I informed him that I traded the vehicle at a different dealership closer to home. He got really upset and even stated, "why didn't you come buy from us". He then did something on the computer that printed out a form that I wasn't able to see and when asked he wouldn't show me. Frustrated I called the warranty company and asked what did they need for a correct odometer reading. The company informed me that I should have received a odometer disclosure from trade. Sure enough I did and the difference from what the finance person came up with and the actual amount that I told him it was around was over 750 miles off. What I told him was about 100 miles at most off. I would seriously think again about working with Gladstone Toyota. They have been shady with my family since we got our Camry from them. Side note: I did not work with David, but I needed to choose a name. More
by DarkLink
Employees Worked With
July 16, 2015
New Car Purchase Bought a car via internet sales, Aaron Waxenfelter. Very smooth and honest process. Recently returned for first service and had a high quality experie Bought a car via internet sales, Aaron Waxenfelter. Very smooth and honest process. Recently returned for first service and had a high quality experience there as well. More
by mattd
Employees Worked With
Aaron Waxenfelter
July 13, 2015
Excellent Customer Service and Sales Experience by Jason Roy My buying experience at Gladstone Toyota was a pleasant experience and went smoothly, kudos to the sales staff!, I will return to purchase another do My buying experience at Gladstone Toyota was a pleasant experience and went smoothly, kudos to the sales staff!, I will return to purchase another down the road! More
by Customer
July 12, 2015
Toyota Gladstone, 2015 Toyota Tacoma I went into the Toyota Gladstone dealership with a pretty clear idea of the truck I wanted to get, make, model etc, but I wasn't sure about all of the I went into the Toyota Gladstone dealership with a pretty clear idea of the truck I wanted to get, make, model etc, but I wasn't sure about all of the options, and wasn't really in any hurry to buy anything. I called and made an appointment to test drive some of the trucks and when I got there I was introduced to Jonathan Hale who I found to be very knowledgeable, mellow, and easy to talk to. One of the things I was a bit hesitant about when I was getting serious about buying, was dealing with going into a dealership and being drug around listening to an endless banter of up-sale and trying to point me in a direction I didn't want to go. Jonathan was basically the opposite of my idea of a car salesman. He was extremely patient with me and answered all of my questions about options in a very clear way. He never tried to steer me towards a different type of car or for more than I was after. His patience and non-pushy attitude allowed me to hone in on exactly what I wanted and feel comfortable about it. When I made it clear I wasn't in a hurry he never tried to rush me. Over the coarse of a few days we negotiated prices and options, and he never once was pushy. My experience with them was a simple, clear, direct line of communication, and I found them to be extremely reasonable during negotiating. Because I had such a clear picture of the truck I wanted, we only had to spend a few hours at the dealership test driving one day, and then around an hour closing on the day we decided to bring the truck home. Being in the dealership was a very comfortable, mellow situation, and I found all of the staff to be extremely professional, calm, and friendly. I had expected to be worn down from the experience but found it to be very refreshing and a bit exciting. I got the truck I wanted with no hassle, and felt like I received Jonathan's complete attention without being pushed. I would certainly recommend anyone in the area looking for a Toyota to head down to Gladstone and ask for Jonathan, that is unless you like the stereotypical used car salesman. More
by Benjamincook
Employees Worked With
Jonathan Hale
July 04, 2015
Great service! Kermit and the rest of the toyota team were great! And I love my new car! They made the process quick and got me a great deal! I'm very happy with the Kermit and the rest of the toyota team were great! And I love my new car! They made the process quick and got me a great deal! I'm very happy with the service I received! More
by Sayshuhhh
Employees Worked With
Kermit Steward
July 04, 2015
EXCELLENT SERVICE Great team to work with when buying our car. We felt we were treated fairly and with respect. They thoroughly answered every question and never he Great team to work with when buying our car. We felt we were treated fairly and with respect. They thoroughly answered every question and never hesitated to go "the extra mile". They were professional and very personable. Kermit and Ted made the difference on why we decided to purchase a car from Toyota of Gladstone. More
by Jen&Dan
Employees Worked With
Kermit Steward
June 29, 2015
Excellent customer care! These guys will definitely go the extra mile for you! They will maintain consistent professionalism, transparency, and honesty with you each step of These guys will definitely go the extra mile for you! They will maintain consistent professionalism, transparency, and honesty with you each step of the way. More
by safety orange
Employees Worked With
Aaron Waxenfelter
June 24, 2015
Great experience No pressure, honest salesperson, who thoroughly addressed my concerns and was very personable. I would absolutely recommend this dealership to a frien No pressure, honest salesperson, who thoroughly addressed my concerns and was very personable. I would absolutely recommend this dealership to a friend. I got exactly what I wanted in a reasonable price range and had fun doing so. More
by Mandylynn
Employees Worked With
James
June 22, 2015
Wonderful Experience The staff and experience was great! Highly recommend this dealership to anybody! Non high pressure salesman, our salesmen Daniel was great this is our The staff and experience was great! Highly recommend this dealership to anybody! Non high pressure salesman, our salesmen Daniel was great this is our second vehicle in the last 1 1/2 we have bought from him!!! More
by Seths2000
Employees Worked With
Garrett Griffith
June 18, 2015
Excellent service! I bought my first brand new car here and it could not have gone any better! I couldn't have gotten a better deal or better service. Everyone at this l I bought my first brand new car here and it could not have gone any better! I couldn't have gotten a better deal or better service. Everyone at this location was extremely helpful and happy to help with anything I needed. Their main concern was to make sure I was happy and got the best deal. Very impressed with this dealership and all the employees. More
by Haley19
Employees Worked With
Kermit Steward
