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Toyota of Gladstone
Gladstone, OR
6,723 Reviews
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,723 reviews
July 18, 2007
i have not dealt with the sales dept. of this dealership, but the service department is the best! even the person on the phone who made the appointment was courteous, knowledgeable, and professional. the sho but the service department is the best! even the person on the phone who made the appointment was courteous, knowledgeable, and professional. the shop is clean and welcoming. i came to gladstone because another dealership (broadway toyota) was trying to swindle me- they said that my engine was shot and i needed to trade in my car for "one on their lot". i obviously wanted a second opinion, and the gladstone toyota service department came through with flying colors. i was given in writing a full and thorough explanation of everything that would be done to my 2000 celica for its 60,000-mile tune-up before anything was done. Skye made me feel appreciated and took his time to let me decide what my options were. they gave me a loaner car for FREE while the service was done, which Tiffany took care of in the most cheerful and personable way, making sure i would be driving a vehicle which would suit me. she was terrific. Skye called me during the course of the service to let me know how things were going, and when he diagnosed the loose timing chain (which broadway toyota said would cost $6000-$9000 to fix, unless i traded it in), he quoted a repair of $746, in writing, and with an honest assessment of how soon it needed to be taken care of. the car was ready to be picked up at the promised time and was spotless inside and out. all in all, it was an excellent experience. it is a long way for me to get there (45 minutes one way), and they are probably not the cheapest in town, but the overall professionalism and regard shown by everyone i had contact with was well worth the drive and every penny. they offered a complete and itemized list of all that was done, and a year's warranty on all parts and labor. i didn't tell them anything about my experience with broadway toyota, so they had nothing to prove to me other than their own professionalism and honesty. what a great shop. More
by bleuefish
Employees Worked With
Skye and Tiffany
Helpful January 03, 2005
Charged more than the quote because my Toyota Tacoma takes a little extra oil. A Toyota dealership should know how much oil a Tacoma takes. They charged more than $30 dollars extra. takes a little extra oil. A Toyota dealership should know how much oil a Tacoma takes. They charged more than $30 dollars extra. More
by jonbonnet
June 04, 2003
I have no expeirence with the purchasing side of this dealership. My service experience has been the best I've ever encountered. <br><br>Mike Mitchell, the service manager, and Rusty, the mechanic, near dealership. My service experience has been the best I've ever encountered. <br><br>Mike Mitchell, the service manager, and Rusty, the mechanic, nearly adopted my car. They made it their own and took terrific, personal interest in repairing it. I feel that I've recieved more than just a repaired car - I think I've made two new friends!<br><br>I only wish Toyota would make regional service centers seperate from their dealerships. With gentlement like Mike and Rusty, such terrific service would guarantee brand loyalty better than any price incentive.<br><br> More
by camdens
Employees Worked With
Mike Mitchell, Rusty (mechanic)
