Toyota of Gladstone

Everyone that I dealt with was very responsive either to my questions about the car features or pricing. They found the car with everything that we wanted. Fits our current life style great. Getting ready t my questions about the car features or pricing. They found the car with everything that we wanted. Fits our current life style great. Getting ready to retire and travel. More

Beware of the sales people and financial assistants. I went into the dealership wanting to buy a vehicle and I discovered later on that they tricked me into leasing a vehicle. I contacted the dealership t went into the dealership wanting to buy a vehicle and I discovered later on that they tricked me into leasing a vehicle. I contacted the dealership to resovle the issue. The dealership informed me that it was my own ignorance to blame and there was nothing they could do. I believe this dealership deceived me and took advantage of me. I will never again bring my business to this dealership or buy a Toyota. More

After two months of looking at other dealers and private party sales, I stopped in Gladstone Toyota to test drive a 2010 Toyota Tundra that was offered used with the Toyota Certified Warranty. I met Rob B. party sales, I stopped in Gladstone Toyota to test drive a 2010 Toyota Tundra that was offered used with the Toyota Certified Warranty. I met Rob B. that afternoon and we test drove the truck. He was the most knowledgeable Tundra salesperson I'd met so far, and told me he had attended the "Model Release" event in Texas when the new body style was released in 2007. He had also owned a Tundra so with his knowledge and my research we pretty much were on the same page. I already knew I wanted to buy a Tundra from my research. After the test drive we worked a few scenarios regarding price, things went well, but I was not sure this truck was the one for me. I went home and thought about it and visited 2 other Toyota dealerships for pricing etc. I then thought I would go with NEW truck - the first new vehicle I have ever purchased. I found 2 identical tundras on Gladstone Toyota's website and decided to go check them out. I headed back to Gladstone Toyota. The Floor Manager Joe C. remembered me and basically said, pick any truck on the lot, and its a deal. The numbers he showed me were much better than any other dealer and were in line with the "internet only" pricing that I had seen on some 'out of area dealers' During this visit I noticed that they had a TRD Rock Warrior edition truck on their lot, so I got pricing for this truck from Joe and Rob at that time too. I like to think about things so I headed home and ran some numbers. Friday I woke up and decided that I was going to buy the Rock Warrior Tundra. I showed up with a cashiers check and a pre-approved loan for the balance and went to test drive the Rock Warrior Tundra. Four miles later were were back at the showroom. Yes I sort of fell in love after the test drive. When we were working out the deal, everything went smooth. The pricing was printed out for me for me to review, not scribbled on a sheet of paper like other dealers. There were no surprises. The truck headed to the detail shop to get wiped down and it was then moved into the showroom. We headed back to Finance Dept next and went over the warranty and paperwork, and I presented my check and financing. Back at the showroom we went over the features and Rob programed my truck to my phone. I took some pictures and then drove home. Great experience. More

I appreciate very much of Toyota of Gladstone for providing me superb service when I purchased the RAV4. My special thanks to Josh von Ruden, Seam Kim, Monty Good, and Jesse Scharer. providing me superb service when I purchased the RAV4. My special thanks to Josh von Ruden, Seam Kim, Monty Good, and Jesse Scharer. More

I keep returning for a reason; the service is outstanding in quality and customer service. I manage a fleet of 3800+ buses, vans and cars in 1,800 locations within 39 states. I have daily communications an in quality and customer service. I manage a fleet of 3800+ buses, vans and cars in 1,800 locations within 39 states. I have daily communications and decisions with vendors, manufacturers and our internal customers related to service, maintenance, safety, inspections, compliance, and emergency situations. I know what service is all about and what is appreciated; the team members are doing a great job! More

In my opinion, my wife and I were first lied to by Finance manager Connie. In my opinion, Connie manipulated us into signing a contract by lying. After finding out that Gladstone prices were much high Finance manager Connie. In my opinion, Connie manipulated us into signing a contract by lying. After finding out that Gladstone prices were much higher than Wilsonville Toyota, I went back to Gladstone Toyota and told them that I did not want to go through with the sale. I never drove the Rav4 off the lot nor was the Rav4 even put into my name yet. When I went back, I spoke to a manager about stopping the sale. Manager Jo, told me that the car was already in my name and it was mine and I could do nothing about it. He then went on to explain that I could sale the car back to him for a lower price. I told him that I would be back with my lawyer. I also had given a check when I first signed the papers for $5,000 down, which had already been deposited. So I came back to Gladstone Toyota on 6/30/2011 to talk to another manager. His name was Rich. I brought my adviser with me to talk to Rich. Rich's first line was, this car is yours and your name is on the contract. I asked if he could show good customer service and get me out of my contract and give me back my $5000 dollar down payment. Rich's response was, there is no stopping the contract now, it's gone too far, your name is already on the DMV papers. I explained to Rich that I had done some research of my own and called DMV. Not only was my name NOT on the DMV papers but I also put a stop on the paperwork going through. (I should add that Rich's only excuse for not breaking the contract was, since the car was in my name, it lost its value like I drove it off the lot.) After a long exhausting hour and a half of fighting to get back my down payment, I asked Rich what it would take to make him happy and get me out of my contract. He told me that he felt sorry for the employees not making the commission on the car along with a sunroof that was installed. He would break the contract if they could keep $2500 of my down payment. He made me so angry at his comment; I got up to leave and told him we would be back with the media on this one. As I was leaving, I told him maybe if he was reasonable and said a $1000 I might think about it. Rich stopped me and said I can see if I can do that. After another five minutes, he came back and said it was a deal. The moral of the story is, I got nothing from Gladstone Toyota and lost a $1000 dollars of me and my wife’s hard earned money. I should also add, it takes me four months to save a $1000 dollars but in my opinion I guess Gladstone Toyota must need it more than I do. IN MY OPINION, DO NOT SHOP AT GLADSTONE TOYOTA!!! More

Love this dealership! Great friendly staff. Everytime I went there I was greeted with open arms and a sense that they didn't just want to make a sale. I felt they wanted to know ms and my needs and to help went there I was greeted with open arms and a sense that they didn't just want to make a sale. I felt they wanted to know ms and my needs and to help fi d the best car for me a the best price. I never gelt pressured into buying the vehicle and that is really comforting. I am going to tell all my friends about this dealership! More

I came in on Friday May 13 and test drove the Rav $ with Jessie. The car handled great, and Jesse was very informative and helpful. After doing my homework I phoned in my bid to Ryan and this was accepted Jessie. The car handled great, and Jesse was very informative and helpful. After doing my homework I phoned in my bid to Ryan and this was accepted. I came in this morning and within 2-3 hours I drove my Rav 4 off the lot. This was painless and hassle free. I will definitely reccommend Gladstone Toyota to friends. More

Jeff was incredibly friendly and walked us through any questions we had. It was a nice experience and did not feel pressured at all during our purchase experience. Financing was a simple process and we questions we had. It was a nice experience and did not feel pressured at all during our purchase experience. Financing was a simple process and we got a great rate on our new Scion xB. When it came time to sign the paperwork and setup the payment contracts David was incredibly friendly and answered all our questions and did not rush us when we wanted to read the fine print of our contracts. We could not have had a nicer experience than we got at Toyota of Gladstone. More

Excellent customer service on all levels! Initially went in for a recall repair, walked out with a new vehicle - 100% satisfied. Best car buying experience. No pressure or hard sell tactics. I will recommen in for a recall repair, walked out with a new vehicle - 100% satisfied. Best car buying experience. No pressure or hard sell tactics. I will recommend this dealership and salesperson to everyone I know. Thank You Toyota of Gladstone! More