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Toyota of Gladstone
Gladstone, OR
7,468 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,468 reviews
May 14, 2020
Taking charge Mike Hill got my 2018 Avalon in for a recall re: air bags. I asked him about replacing a wheel cover that I damaged when it scraped a curb recently. Mike Hill got my 2018 Avalon in for a recall re: air bags. I asked him about replacing a wheel cover that I damaged when it scraped a curb recently. He said he could arrange a car for me while the wheel cover was being repaired. Said he knew someone who does that for customers. I will contact him at a later date for that repair. He was very helpful. More
by brianbailey16
Employees Worked With
Mike Hill
May 14, 2020
It's complicated I had an appointment to meet with Erik but when I arrived he was helping another customer. No big deal, I get Manuel instead and it's fine. I come b I had an appointment to meet with Erik but when I arrived he was helping another customer. No big deal, I get Manuel instead and it's fine. I come back the next day to sign paperwork and and am corned by Erik. "The work" was already done and there was no reason for him to jump in and force himself into a transaction that did not concern him at that point. Negotiations were over, it was all ready to go, I was just patiently waiting. As politely as I can, I let him know I am fine to sit by myself and insinuate that I want to be left alone. That was not enough and I pretty much tell him that I have had a long day and do not want to talk to him. He says something about how he HAS to stay there and does. He made me sit there and talk to him for what seemed like forever. I finally sign paperwork, get the keys and leave. That is when the emails start and I leave the review for Miguel because he is the one who helped me and I found Erik pretty off putting. I get a call days later from the closer at Toyota saying the truck they sold me has actually been titled to someone else, is not a "new vehicle," and that I have to return it. So there I am at Toyota again, signing paperwork again, doing small talk again, getting "another new truck", whatever. I let it go and move on with my life. But not Erik or these relentless emails from "him or Toyota" wanting a positive review so he can "win his $20" or whatever throughout this on going nightmare of my FIRST EVER new car buying experience. It probably is a bigger system issue within Toyota that makes sales staff stay with costumers the entire time and talk to them about whatever they can to pass time. I have no clue why that is necessary or "required" as Erik suggested. It is exhausting in an already overwhelming process to someone who has never gone though it. I guess some people might enjoy that type of forced interaction, but I do not. I am a licensed therapist who believes in personal consent for communication and does not like to feel that I must sit there and talk to someone about nothing for hours after I work with people's issues all day long. I did not like anything about that the entire time I was there except for some genuine interactions with Miguel and Dolf. I guess Erik was the icing on the cake of a super fake, kind of gross car buying experience. He represents it all and that is probably not fair. He seems like a nice guy but lacks some serious common decency/communication skills unless it really is "the powers above" that make you guys act like that and not like human beings who are genuine and real. Also, you guys sold me used truck for a new truck price. It is hard to want to recommend that to a friend. More
by Hcollier0526
Employees Worked With
Eric Kalik
May 14, 2020
Very helpful and patient with my questions and took time to find the vehicle I was looking for. Did not feel pressured in any way, very pleased. to find the vehicle I was looking for. Did not feel pressured in any way, very pleased. More
by holsteinpaul6
May 14, 2020
Excellent service! After having many places to choose from, we chose this dealership because of past performance. Safety, professionalism and ease of purchase would brin After having many places to choose from, we chose this dealership because of past performance. Safety, professionalism and ease of purchase would bring us back to this dealership in the future. Highly recommended! More
by ggfelle
May 14, 2020
Dustin was amazing to work with. He was very knowledgeable and definitely went the extra mile for me! The dealership was quite impressive all around! I will definitely be back! knowledgeable and definitely went the extra mile for me! The dealership was quite impressive all around! I will definitely be back! More
by Taylorkatrina95
Employees Worked With
Dustin Call
May 14, 2020
Manuel and his manager were great to work with! They understood what I was looking for and did everything they could to make it all work out! Couldn’t be happier ☺️ understood what I was looking for and did everything they could to make it all work out! Couldn’t be happier ☺️ More
by jenisalazar8
Employees Worked With
Manuel Navas
May 13, 2020
It was great from start to finish did not feel any pressure from your sales team & Zach was awesome that's why we brought 3 cars from him. pressure from your sales team & Zach was awesome that's why we brought 3 cars from him. More
by leewilliam729
Employees Worked With
Ruddy , Zach McClure
May 13, 2020
My car buying experience was quick and easy. JK was my salesmen and he made the process fun and smooth. Highly recommend Toyota of Gladstone! salesmen and he made the process fun and smooth. Highly recommend Toyota of Gladstone! More
by Ashlynpfenniger
Employees Worked With
Muhammad Khan, Jeremy Ovalle, JK Khan, Kyle Reed
May 13, 2020
I can’t thank Jenna and Charity enough for helping us with the purchase of our new Land Cruiser. We are from out of state so we were a little anxious about the process, but Jenna and Charity made it a b with the purchase of our new Land Cruiser. We are from out of state so we were a little anxious about the process, but Jenna and Charity made it a breeze. Special thanks to Jenna for picking up my wife at the airport. More
by 2018 TLC owner
May 13, 2020
Great to Work With I have been getting my company car worked on here for almost 2 years and the service is great. Everyone is friendly and things are done right and quic I have been getting my company car worked on here for almost 2 years and the service is great. Everyone is friendly and things are done right and quickly. More
by Bearing Guy
Employees Worked With
Mike Hill
