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Toyota of Gladstone
Gladstone, OR
7,465 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,465 reviews
May 17, 2020
Thank you! thank you! thank you! Carl from Gladstone is hands down the best person to buy a car (in my case a truck) from. Exactly the opposite of what you think a car salesman is. He’ll treat you the way hands down the best person to buy a car (in my case a truck) from. Exactly the opposite of what you think a car salesman is. He’ll treat you the way a person should treat a person and make sure you’re buying what YOU want to buy. When you go to Gladstone ask for Carl, I’m sure a promise in a review don’t mean much but go on in and see for yourself. My family has bought four vehicles from him and not once have I been left with buyers remorse. Thank you Carl and can’t wait to see you for the next one! More
by getwiser88
Employees Worked With
May 17, 2020
Went with my stepson to buy his first real car. He had no idea what he wanted, but being a big guy had to find something that fit him comfortably. Carl Chestnut spent hours with us trying all sorts of model idea what he wanted, but being a big guy had to find something that fit him comfortably. Carl Chestnut spent hours with us trying all sorts of models until we found the right one. He was patient, helpful, and put no pressure on us. I've dealt with car salesmen before of course, but Carl was definitely the best. More
by Ceccacci
Employees Worked With
Carl Chestnut
May 16, 2020
Wow! What an amazazing experience with these guys - they made some absolute magic happen today. I'll definitely be recommending you all! Thanks guys! #lovemytacoma made some absolute magic happen today. I'll definitely be recommending you all! Thanks guys! #lovemytacoma More
by etawni
May 15, 2020
Super helpful. Very respectful and kind. Gave me plenty of time to make my decision and gave me a very good deal. I’m very glad Manuel helped me with my purchase. of time to make my decision and gave me a very good deal. I’m very glad Manuel helped me with my purchase. More
by jesse.gray4080
Employees Worked With
Manuel Navas
May 15, 2020
Charles was awesome to work with and I’m glad he was my salesman for purchasing my 1st vehicle. Also the whole Toyota of Gladstone team were all great and helpful. I will be definitely recommending this lo salesman for purchasing my 1st vehicle. Also the whole Toyota of Gladstone team were all great and helpful. I will be definitely recommending this location to other friends and family. Thank you! More
by Isai
Employees Worked With
Charles Fromuth
May 15, 2020
Warranty recall Kyle is always great to work with. Your shop is conveniently located to were i work so it makes this easy. I look forward to when the kitchen is open Kyle is always great to work with. Your shop is conveniently located to were i work so it makes this easy. I look forward to when the kitchen is open again to get those great smells next time im in. :) More
by Todd
Employees Worked With
Kyle Reed
May 14, 2020
One word to describe my visit/experience from Toyota of Gladstone-AMAZING! Our representative Emileigh was outstanding and patient from start to finish. She made the car buying experience comfortable and s Gladstone-AMAZING! Our representative Emileigh was outstanding and patient from start to finish. She made the car buying experience comfortable and seamlessly easy. I absolutely love my car and honestly would have not bought one if it weren’t for Emileigh’s customer service. More
by JraMartin90
Employees Worked With
Emileigh Coen
May 14, 2020
Taking charge Mike Hill got my 2018 Avalon in for a recall re: air bags. I asked him about replacing a wheel cover that I damaged when it scraped a curb recently. Mike Hill got my 2018 Avalon in for a recall re: air bags. I asked him about replacing a wheel cover that I damaged when it scraped a curb recently. He said he could arrange a car for me while the wheel cover was being repaired. Said he knew someone who does that for customers. I will contact him at a later date for that repair. He was very helpful. More
by brianbailey16
Employees Worked With
Mike Hill
May 14, 2020
It's complicated I had an appointment to meet with Erik but when I arrived he was helping another customer. No big deal, I get Manuel instead and it's fine. I come b I had an appointment to meet with Erik but when I arrived he was helping another customer. No big deal, I get Manuel instead and it's fine. I come back the next day to sign paperwork and and am corned by Erik. "The work" was already done and there was no reason for him to jump in and force himself into a transaction that did not concern him at that point. Negotiations were over, it was all ready to go, I was just patiently waiting. As politely as I can, I let him know I am fine to sit by myself and insinuate that I want to be left alone. That was not enough and I pretty much tell him that I have had a long day and do not want to talk to him. He says something about how he HAS to stay there and does. He made me sit there and talk to him for what seemed like forever. I finally sign paperwork, get the keys and leave. That is when the emails start and I leave the review for Miguel because he is the one who helped me and I found Erik pretty off putting. I get a call days later from the closer at Toyota saying the truck they sold me has actually been titled to someone else, is not a "new vehicle," and that I have to return it. So there I am at Toyota again, signing paperwork again, doing small talk again, getting "another new truck", whatever. I let it go and move on with my life. But not Erik or these relentless emails from "him or Toyota" wanting a positive review so he can "win his $20" or whatever throughout this on going nightmare of my FIRST EVER new car buying experience. It probably is a bigger system issue within Toyota that makes sales staff stay with costumers the entire time and talk to them about whatever they can to pass time. I have no clue why that is necessary or "required" as Erik suggested. It is exhausting in an already overwhelming process to someone who has never gone though it. I guess some people might enjoy that type of forced interaction, but I do not. I am a licensed therapist who believes in personal consent for communication and does not like to feel that I must sit there and talk to someone about nothing for hours after I work with people's issues all day long. I did not like anything about that the entire time I was there except for some genuine interactions with Miguel and Dolf. I guess Erik was the icing on the cake of a super fake, kind of gross car buying experience. He represents it all and that is probably not fair. He seems like a nice guy but lacks some serious common decency/communication skills unless it really is "the powers above" that make you guys act like that and not like human beings who are genuine and real. Also, you guys sold me used truck for a new truck price. It is hard to want to recommend that to a friend. More
by Hcollier0526
Employees Worked With
Eric Kalik
May 14, 2020
Very helpful and patient with my questions and took time to find the vehicle I was looking for. Did not feel pressured in any way, very pleased. to find the vehicle I was looking for. Did not feel pressured in any way, very pleased. More
by holsteinpaul6
