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Toyota of Gladstone
Gladstone, OR
7,491 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
Learn more at https://bit.ly/3q0oqta.
Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,491 reviews
October 06, 2020
JK & Zvi eased the process along and have earned my trust moving forward. For as long as I live in the area, I will only be looking to purchase/lease and have my vehicle serviced by Toyota of Gladstone. I've moving forward. For as long as I live in the area, I will only be looking to purchase/lease and have my vehicle serviced by Toyota of Gladstone. I've wanted a Tacoma for a very long time! I was provided with a ton of options and insight by Zvi who took his time to explore my options and provide insight when closing the deal. Thank you! More
by sshawn
Employees Worked With
JK Khan, Muhammad Khan, JK Khan
October 05, 2020
Rapid response time from initial inquiry to purchasing a new vehicle of preference. Parker was very professional, courteous, knowledgeable, and customer-focused. Would highly recommend. new vehicle of preference. Parker was very professional, courteous, knowledgeable, and customer-focused. Would highly recommend. More
by Jodi B
Employees Worked With
Parker Walton
October 05, 2020
When we went in we had a large list of needs and very little idea what car could check all our boxes and fit in our budget. Dusty was very kind and helpful! He showed us a bunch of options put us in 4 ve little idea what car could check all our boxes and fit in our budget. Dusty was very kind and helpful! He showed us a bunch of options put us in 4 very different cars to test drive and was extremely patient as my partner and I deliberated what was going to fit us best. In the end we found a car we both love that allows us to do the car camping we so want to do and provides a lot of space for my work materials. We are so thankful for Dusty's knowledge about the cars he was showing us and his no pressure attitude through out the whole process! More
by amurph27
Employees Worked With
Dustin Call
October 04, 2020
Manuel Navas was a Great agent, very helpfull and very good at comunication. Had a great experience with my purchase. The truck is beautifull. The drive from vancouver to Oregon was a pain, but totally wo good at comunication. Had a great experience with my purchase. The truck is beautifull. The drive from vancouver to Oregon was a pain, but totally worth it. Thank you Toyota Gladstone. More
by Eduardogomezgama
Employees Worked With
Manuel Navas, Manuel Navas
October 04, 2020
Jonathan was great, attentive, but not pressuring you for a sale. The dealership is nice and clean, they took COVID19 seriously by having hand sanitizer and masks. I am not a fan of the none paper signature a sale. The dealership is nice and clean, they took COVID19 seriously by having hand sanitizer and masks. I am not a fan of the none paper signature of the final paperwork in finance. Remember to ask for paper documents to sign so you can review the contract, especially for a lease. Otherwise, I would recommend them to friends.f More
by pam.traci0808
Employees Worked With
Tasney McNew, Jonathan Castino
October 04, 2020
Enjoyed working with Jenna. This is our 3rd car we have bought from Gladstone Toyota . We have always had good service and worked with friendly people. bought from Gladstone Toyota . We have always had good service and worked with friendly people. More
by heuberg1
Employees Worked With
Jenna Saars
October 03, 2020
Both Johnathan C and Vic provided a stellar buying experience. They provided expert knowledge, great conversation, and made sure I was happy and taken care of to the best of their abilities. They soug experience. They provided expert knowledge, great conversation, and made sure I was happy and taken care of to the best of their abilities. They sought answers to all my questions and made sure I understood each portion of the process. I can't recommend them enough. More
by a.camp
Employees Worked With
Vic Meese, Jonathan Castino
October 02, 2020
Adrian was excellent. Professional, kind and very knowledgeable. If I could give him 10 stars I would. I would highly recommend him to others. My visit today was great. knowledgeable. If I could give him 10 stars I would. I would highly recommend him to others. My visit today was great. More
by ebl.toelupe
Employees Worked With
Daniel Kirchem, Adrian Hammerle, Logan Cullum
October 02, 2020
I have some retractions to make. It was an unfortunate coincidence that I got the coupon a day before the refund check. I got the check after Dave left a message stating they did actually send a check. T coincidence that I got the coupon a day before the refund check. I got the check after Dave left a message stating they did actually send a check. The check almost was for the stated amount but no complaint there. It arrived in the mail afterward. I'm partially to blame, Caveat Emptor. I will state they are very affable and true to their word in damage control. The whole event could have been cut short it they would have not recommended needless service. It is the job of a service writer to "add on and sell up". I must apologize, in writing, for sending a "torpedo" without talking to Mr. Ruppert. I blew up and thought I'd been lied to when I got the coupon and thought that was their resolution. I was wrong. The problem appears to be resolved but the root of the problem is still there. I hope they redouble their efforts to make sure they're more "spot on" in their service issues. I don't envy the situation Dave Ruppert has to deal with. He must meet the expectations of the dealership while not alienating customers at the same time. More
by deanmuch
Employees Worked With
Mr. Dave Ruppert., Austin Tsuruta
October 01, 2020
Manuel was super helpful, friendly, and made sure we received the best treatment. John was awesome and also made sure we felt comfortable and bought what was right for us. Highly recommend! received the best treatment. John was awesome and also made sure we felt comfortable and bought what was right for us. Highly recommend! More
by LEEAX
Employees Worked With
John Parohinog, Manuel Navas
