Toyota of Gladstone

The work that is done is done correctly, but it’s not always done in a timely manner. It took over 5 hours for them to perform a routine oil change and replace a small window seal. The appointment was always done in a timely manner. It took over 5 hours for them to perform a routine oil change and replace a small window seal. The appointment was made well over a week in advance. I never received a phone call from them saying my vehicle was ready to be picked up. After not hearing from them, I called before they were going to close to inquire about my vehicle. I was told someone called, got voice mail and wasn’t able to leave a message because voice mail wasn’t set up. They obviously called the wrong number because my voicemail is set up, I had no missed call and it’s the same number they have called me on during prior visits. I expected someone would have tried to call a second time a figured that out. Also, the parking is awful. My wife had to park out on the street because there was no where to safely park to wait for me. Overall, I will go back because I want my Toyota to be serviced by a Toyota dealer, but there are things that should be improved. More

Super easy to work with, they got us what we wanted. Worked around problems that came up and will definitely be back for our next vehicle Worked around problems that came up and will definitely be back for our next vehicle More

great customer service, simple and easy, price was great, car was great, easy communication, easy trade in, everything was transparent with price, able to get car same day car was great, easy communication, easy trade in, everything was transparent with price, able to get car same day More

Easiest car buying experience ever... Toobah, listened to what I wanted and went to work for me. She was so easy to work with, experienced, and answered all questions that I had without hesitation. Be sure t what I wanted and went to work for me. She was so easy to work with, experienced, and answered all questions that I had without hesitation. Be sure to ask for Toobah when shopping for your new Toyota! More

JP was friendly and easy to work with. I never felt pressured to purchase, but when I did decide to buy, he made the experience easy for me. This was probably the best car buying experience I've had to pressured to purchase, but when I did decide to buy, he made the experience easy for me. This was probably the best car buying experience I've had to date. More

I am so happy with the service and financing .Vic really I am so happy with the service and financing . Vic really worked hard to get me a great rate. I love my truck!!! Love it I am so happy with the service and financing . Vic really worked hard to get me a great rate. I love my truck!!! Love it More

Manuel navas is amazing he has helped us twice with our purchases he is absolutely friendly , we will continue to recommend him to our family and friends .. purchases he is absolutely friendly , we will continue to recommend him to our family and friends .. More

Friendly and quickly taken care of in service for 5000 mile check-up. Downside was when I called to set appointment I asked for some residue left behind from protective plastic for transport be removed an mile check-up. Downside was when I called to set appointment I asked for some residue left behind from protective plastic for transport be removed and it was ignored by appointment setter and service . Had to ask why it wasn't done and ask again to have it removed. It was taken care of. More

Everything was pretty simple from the test drive to the end of the process. Finance was great and Jose was awesome from start to finish. He answered all my questions and was very quick to respond to phone end of the process. Finance was great and Jose was awesome from start to finish. He answered all my questions and was very quick to respond to phone calls and all my emails. A very nice experience overall More

Everyone here are amazing very nice and understanding folks here. They helped me get into a new truck. Thank you so much everyone involved. You are the best!! I highly recommend Gladstone Toyota for you folks here. They helped me get into a new truck. Thank you so much everyone involved. You are the best!! I highly recommend Gladstone Toyota for you next vehicle purchase. More