Toyota of Gladstone

Excellent customer service all around, it was worth the 4.5hr drive would highly recommend Toyota of Gladstone, Kenny and Jeremy were awesome guys to work with.. Thanks guys!!! 4.5hr drive would highly recommend Toyota of Gladstone, Kenny and Jeremy were awesome guys to work with.. Thanks guys!!! More

Emiliegh was excellent at getting exactly what my husband was looking for and very patient with our situation (distance and timing). Communication and responsiveness was top notch. was looking for and very patient with our situation (distance and timing). Communication and responsiveness was top notch. More

Great, can do dealership. Manuel kept us on a waiting list for a Rav4 Prime and called us when some were scheduled for delivery , gave us a choice, and we got 1 earlier than expected! No other dealership list for a Rav4 Prime and called us when some were scheduled for delivery , gave us a choice, and we got 1 earlier than expected! No other dealership could , or would do that . Thank you so much! More

Carl has been helping me for about a year. Thank you so much to Carl Chestnut for dealing with me and being so patient. I love my new Tacoma! much to Carl Chestnut for dealing with me and being so patient. I love my new Tacoma! More

Great customer service. Very easy buying process. Questions answered quick and in terms that we could understand. Thank you Jonathan and Vic for our new vehicle. Questions answered quick and in terms that we could understand. Thank you Jonathan and Vic for our new vehicle. More

Went to review an emailed offer. While they didn’t get all they way there Brandon and the staff worked to get me a vehicle that was right for me and something I just couldn’t walk away from. all they way there Brandon and the staff worked to get me a vehicle that was right for me and something I just couldn’t walk away from. More

I went in with a clear idea of what I wanted, and I got exactly that with accurate information and recommendations. Friendly and talkative sales reps. exactly that with accurate information and recommendations. Friendly and talkative sales reps. More

Jonathan was very helpful answering all of our questions about the Prius Prime. He was also understanding that we felt uncomfortable with someone being "pushy". We have purchased Toyota's for many years a about the Prius Prime. He was also understanding that we felt uncomfortable with someone being "pushy". We have purchased Toyota's for many years and have never had such a pleasant buying experience. My wife worked with the financial people and we were very pleased with both the buying experience and the price. Thank you Gladstone Toyota! More

Logan was very persistent (in the best way possible) in letting me know whenever the dealership got a new Tacoma in that matched what I wanted. Over the course of a couple of months, Logan and I had many c letting me know whenever the dealership got a new Tacoma in that matched what I wanted. Over the course of a couple of months, Logan and I had many conversations leading up to my leasing of a new truck. During the leasing process, everyone at Toyota Gladstone was extremely nice, professional, and efficient with all their systems. It was a pleasant experience and I’m looking forward to doing more business with them in the future. More

The work that is done is done correctly, but it’s not always done in a timely manner. It took over 5 hours for them to perform a routine oil change and replace a small window seal. The appointment was always done in a timely manner. It took over 5 hours for them to perform a routine oil change and replace a small window seal. The appointment was made well over a week in advance. I never received a phone call from them saying my vehicle was ready to be picked up. After not hearing from them, I called before they were going to close to inquire about my vehicle. I was told someone called, got voice mail and wasn’t able to leave a message because voice mail wasn’t set up. They obviously called the wrong number because my voicemail is set up, I had no missed call and it’s the same number they have called me on during prior visits. I expected someone would have tried to call a second time a figured that out. Also, the parking is awful. My wife had to park out on the street because there was no where to safely park to wait for me. Overall, I will go back because I want my Toyota to be serviced by a Toyota dealer, but there are things that should be improved. More