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Toyota of Gladstone
Gladstone, OR
6,902 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,902 reviews
February 02, 2021
Overall i had a BAD experience buying my dream car from your dealership. Reasons 1. Lack of tax knowledge by sales person(Eric lonergan) and lack of interest of sales person to connect me to a person your dealership. Reasons 1. Lack of tax knowledge by sales person(Eric lonergan) and lack of interest of sales person to connect me to a person who has tax knowledge. Anything we ask about price or tax, his ready made answer was "I don't know" 2. Disrespectful and Uncaring when i asked time(30 min) to contact state revenue department to enquire about tax implication. 3. Unwilling to disclose dealer markup on a receipt, making it a ghost item on my receipt. 4. Very important! - No proper vehicle inspection from dealership. Vehicle had just 6 miles on it(good for me but). I drove from your showroom to all the way back to my home(Seattle). It was my first drive of the car and i found 3 problems a) Rattling noise from steering column on rough roads b) Rear middle seat belt warning sound(loud) even when no one is sitting on rear seat. c) Blind spot monitoring on the driver side mirror is malfunctioning. It gets on as the vehicle approaches blind spot but stay on indefinitely until i make a lane change! 5. No follow up calls to ask for problem. When I contacted Eric all he had for me was "Please contact your local dealership". I don't know why there is problem. More
by Vish
Verified CustomerEmployees Worked With
Eric Lonergan
February 02, 2021
Manuel made the whole process of buying a car easy and fast. He was always attentive to our needs and has a charismatic personality. I will recommend Manuel to my family when they are in need of a new car fast. He was always attentive to our needs and has a charismatic personality. I will recommend Manuel to my family when they are in need of a new car. More
by Susanrosiles
Employees Worked With
February 02, 2021
Carl made my buying experience very enjoyable. He is very friendly and personable. He did everything he could to make sure my needs were met. friendly and personable. He did everything he could to make sure my needs were met. More
by kimwatus
February 02, 2021
Everyone worked with was pleasant and very helpful! The process was an enjoyable one after fear of it being overly stressful. Carl was never pushy and calm throughout the whole process, which helped us fee process was an enjoyable one after fear of it being overly stressful. Carl was never pushy and calm throughout the whole process, which helped us feel at ease. More
by Tsflanagan2
February 02, 2021
Everyone I worked with, beginning with Carl, was relaxed, personable, extremely nice and made the process as easy as possible. I never felt pressured on anything regarding the sale or financing. I appreciate personable, extremely nice and made the process as easy as possible. I never felt pressured on anything regarding the sale or financing. I appreciate the attention Carl gave us and the conversation we had getting to know each other and understanding what we were looking for. It was a great experience overall and I’m happy we worked with Carl. More
by KALEN
February 02, 2021
I had a wonderful experience at Toyota of Gladstone. JP was easy to work with, didn't pressure the sale, and was quick to answer all of my questions. was easy to work with, didn't pressure the sale, and was quick to answer all of my questions. More
by CNSENNER
Employees Worked With
John Parohinog
February 02, 2021
JP was such a pleasure to work with! He was caring and very knowledgeable about what would work best for me and my situation. I have been to other Toyota dealerships and Gladstone is the only place I will very knowledgeable about what would work best for me and my situation. I have been to other Toyota dealerships and Gladstone is the only place I will now use! More
by jenniferdominique
Employees Worked With
Kristen in finance , John Parohinog
February 02, 2021
We responded to an E-mail regarding purchasing our 2019 Tacoma from us and maybe trading it for a new 2021 Tacoma. We called Bob Peterson to check into if this was possible with our lease still having ove Tacoma from us and maybe trading it for a new 2021 Tacoma. We called Bob Peterson to check into if this was possible with our lease still having over a year left to complete the lease. He was surprised by a number of calls like ours because it happened earlier than he was expecting it to occur and yet he was very welcoming on the phone about our inquiry. So, Monday nights visit was to pick up the freshly detailed and transported 2021 Tacoma that fit the very expectations of what we originally were looking for in 2019 with our first purchase from Bob Peterson. In both purchases, Bob was a great help to us in meeting our needs purchasing/leasing a new Tacoma. This vehicle was an upgrade from the first Tacoma and we are very pleased with how the Gladstone Toyota Team helped Bob deliver us our new joy! More
by RDLAF13
Employees Worked With
February 02, 2021
I give it a 3 because the inside of my truck still reeks of gasoline even after I left my windows cracked over night and even at work this morning. Still stinks. of gasoline even after I left my windows cracked over night and even at work this morning. Still stinks. More
by rexleininger
Employees Worked With
Dave Ruppert
February 01, 2021
Zach was was so helpful, easy to work with, dependable and efficient Buying a car can be tedious but Zach and the others I dealt with at Gladstone made the process go very smoothly..Well Done!! and efficient Buying a car can be tedious but Zach and the others I dealt with at Gladstone made the process go very smoothly..Well Done!! More
by pamhammond4
