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Toyota of Gladstone
Gladstone, OR
6,901 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,901 reviews
March 01, 2021
Disappointed to say the least. A few years ago we leased a Tacoma from Gladstone and had a great experience; in an out in just a few hours. However, recently at the end of the lease, we were between financi a Tacoma from Gladstone and had a great experience; in an out in just a few hours. However, recently at the end of the lease, we were between financing the leased vehicle or financing a new model, and the team wouldn’t communicate outside of email or intermittent text/phone calls. There was no effective way for us to negotiate and at the point of discussion where we finally got to talking dollars, terms, and percentage rates, the sales representative provided "you can also reach out to your local credit union as well". Who has ever bought a car and not had the sales person locate a bank with the best deal to close the sale? This back and forth burned a whole day and resulted in no gain. We are hopeful that another Toyota will be interested in working with us in a professional manner. More
by R. Bain
Employees Worked With
Rudolpho Nuno, Charity Graff, Scott McPherson
March 01, 2021
Liz absolutamente es la mejor, amigable y sobre todo muy paciente. Hizo lo mejor que pudo para que pudiéramos hacer trato. Sin duda alguna regresaría con ella. paciente. Hizo lo mejor que pudo para que pudiéramos hacer trato. Sin duda alguna regresaría con ella. More
by Mariela
Employees Worked With
Liz Velasquez
February 28, 2021
Very easy process. Found the car we wanted, got the terms that worked for us, and the process was painless. Well done during covid, with our 2 kiddos along with us! that worked for us, and the process was painless. Well done during covid, with our 2 kiddos along with us! More
by Winewithgraham
Employees Worked With
February 28, 2021
Roni help and accommodated my busy schedule. She have made my purchase smooth and easy transition from dealer to me the buyer. Thank you gladstone. made my purchase smooth and easy transition from dealer to me the buyer. Thank you gladstone. More
by janthony022
Employees Worked With
David Chae, Roni Smith
February 27, 2021
Overall positive experience. Professional, friendly, and knowledgable staff were quick to respond and answer questions. Purchasing was easy and I got the truck I was looking for. Good customer service and c knowledgable staff were quick to respond and answer questions. Purchasing was easy and I got the truck I was looking for. Good customer service and comfortable showroom. More
by idsalcido
February 27, 2021
Toyota of Gladstone is a very nice professional dealership. Everything was taken care of very easily and without any of the usual hassle. I would definitely buy a car there again. dealership. Everything was taken care of very easily and without any of the usual hassle. I would definitely buy a car there again. More
by philsurf
Employees Worked With
February 27, 2021
Great work by everyone! Highly recommend this staff to anyone. World class customer experience! If your looking at a Toyota, this is your one stop shop! anyone. World class customer experience! If your looking at a Toyota, this is your one stop shop! More
by ohbakeme
February 27, 2021
Toyota of Gladstone was a pleasure to work with. I was fortunate enough to work with Carl and Eric. They were very professional, yet fun, and very reassuring in the reliability of their vehicles. It was a fortunate enough to work with Carl and Eric. They were very professional, yet fun, and very reassuring in the reliability of their vehicles. It was also comforting to know that they perform high grade inspections and they stand by their product even after the purchase is final. I would definitely recommend Carl at Gladstone! #captaincrunchforthewin More
by justinh_20
February 26, 2021
Service was precisely as stated including the time required. Austin was very professional, thoroughly explained the service provided and included future service needs. Very friendly and down-to-eart required. Austin was very professional, thoroughly explained the service provided and included future service needs. Very friendly and down-to-earth with explanations. More
by kennethstill
Employees Worked With
Austin Tsuruta
February 26, 2021
We had a great experience with our sales woman Emiliegh Coen. She was very professional, knowledgeable and worked very diligently to find us exactly what we were there to find. Coen. She was very professional, knowledgeable and worked very diligently to find us exactly what we were there to find. More
by brad_brooks
